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「第三方支付服務業防制洗錢及打擊資恐辦法」說明

為配合「第三方支付服務業防制洗錢及打擊資恐辦法」於2023年1月1日起生效及LINE Pay管理政策，消費者在網路商店透過LINE Pay單筆交易金額達新台幣20萬元前，必須先完成身分確認，才可繼續交易。

※依據法規，第三方支付服務業(即LINE Pay)於提供代理收付服務時，買方客戶(即LINE Pay使用者)在網路商店以信用卡單筆交易金額達新台幣20萬元前，必須先確認買方客戶身分；因此，身分確認非LINE Pay獨有的制度，如有造成您的不便，敬請見諒。

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僅有您使用的LINE Pay帳號第一次在網路商店單筆交易透過LINE Pay付款的金額達新台幣20萬元前，必須先完成身分確認。

若您有多個LINE Pay帳號，則每一帳號第一次在網路商店單筆交易透過LINE Pay付款的金額達新台幣20萬元前，皆必須先完成身分確認。

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步驟1. 請您準備下列身分證明影像

① 身分證或居留證正面影像

② 身分證或居留證反面影像

※請留意：

∙身分證或居留證影像正反面影像：必須清晰且完整，不可截角、不可切邊、不可遮蔽。

步驟2. 請透過「與我們聯絡」線上表單，點選「夾帶」上傳身分證明影像

若您點擊上方連結後未能順利跳轉至身分確認的專屬類別，請您以手動的方式選擇：

① 服務類別：LINE Pay(LINE Pay Taiwan)

② 問題類別：透過LINE Pay付款問題(Payment)

③ 細項：出現身分確認訊息(Identity verification)

另請您務必輸入正確LINE應用程式內設定的手機號碼及電子郵件信箱，以利我們核對及通知您審核的結果。

上傳身分證明影像後，尚需LINE Pay審核，還請您耐心等候。

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我們將於1至2個工作日以電子郵件的方式通知您審核結果，因此請您在上傳證明時，務必輸入正確的電子郵件信箱。

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您還是可在網路商店透過LINE Pay支付單筆交易低於新台幣20萬元以下的消費。

然而，由於LINE Pay採取較嚴密的安全控管機制，如有短時間內多次嘗試付款，或當系統偵測到交易有疑慮時，仍會自動鎖定付款功能，以保障您的LINE Pay帳號安全，遇此狀況時，請與LINE Pay客服中心聯繫。

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「第三方支付服務業防制洗錢及打擊資恐辦法」說明

為什麼要身分確認？

每一次在網路商店單筆交易透過LINE Pay付款的金額達新台幣20萬元前，都要先身分確認嗎？

身分確認的步驟

上傳證明後，需要多久的時間完成身分確認？

如果沒有完成身分驗證，會有什麼影響？