If you weren't issued Points, open LINE and tap the Home tab > See all next to Services > LINE POINTS, then double-check the conditions for earning Points at the bottom of the details page of the promotion you participated in.
Note: Some promotions have a limited number of Points that can be issued, so you may not be able to receive any depending on when you fulfilled the promotion conditions.
If you installed an app that was eligible for Point rewards, but you weren't issued Points after waiting for 24 hours, you may be ineligible to receive Points because:
• You have previously installed the relevant app.
• You didn't start the app within 24 hours of installing it.
• You did not return to the promotion's details page within 24 hours of starting the app.
If the issue persists even after you've checked everything above, please contact us via the
Inquiry Form.
Let us know if we can make it better.
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