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About Chats toggle
You can connect with your users through your LINE official account via:
• 1-on-1 chats
• Group chats
• The Messaging API

You cannot use the Chats feature (for 1-on-1 and group chats) and the Messaging API at the same time. To use the Chats feature, select Chat mode; to use the Messaging API, select Bot mode.

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Using chats toggle
To start using the chat feature, follow the steps below.

From the LINE Official Account Manager app:
1. Tap the account you want to configure in the Accounts list.
2. Tap Settings Responses > Response mode.
3. Select Chat.

From the browser version of LINE Official Account Manager:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Response settings.
3. Next to "Response mode," select Chat.

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About group chats toggle
You can use group chats when you want to communicate with a number of users at once.
Note: LINE official accounts can only join group chats when they are invited by a LINE user.

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Joining a group chat toggle
LINE official accounts can only join group chats when they are invited by a LINE user.

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Manual chat and smart chat toggle
The "Manual chat and smart chat" option uses LINE's AI technology to automatically reply to users' simple questions.
Note: Currently, this feature is only available in Japan and can only recognize questions sent in Japanese.

When you enable Manual chat and smart chat, appropriate replies will be automatically selected from those registered in Simple Q&A and sent out to users.

If a question is complicated or can't be answered via automatic reply, you can switch to manual chat so you and your staff member can answer directly. (After replying to a user manually, you can switch back to smart chat.)

For more information, see the Help articles below.

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Using manual chat and smart chat toggle
You can enable the "Manual chat and smart chat" option with either of the methods below.

From the LINE Official Account app:
1. Tap the account you want to configure in the Accounts list.
2. Tap Settings > Responses.
3. Under Detailed settings, tap During business hours and select Manual chat and smart chat.

From the browser version of LINE Official Account Manager:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Response settings.
3. Under Detailed settings, select Manual chat and smart chat for During business hours.
Note:
- Changing the response mode from Bot to Chat will automatically turn off webhooks. Please keep in mind that webhooks will NOT turn back on automatically if you switch to bot mode again.
- The "Manual and smart chats" option is currently only available for use in Japan.

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About Simple Q&A toggle
Simple Q&A uses AI to answer users' simple questions by automatically selecting appropriate responses from pre-registered messages.

To use Simple Q&A, you need to enable Manual chat and smart chat

There are two Simple Q&A message types: a basic Template type and a Custom type that you can create yourself.

User questions are automatically sorted into one of the 19 categories below, and then an appropriate response is automatically sent out.

Common questions
 - Greeting, Instructions, Thanks, Unanswerable, Complaint

General location questions
 - Recommendation, Business hours, Reservation, Payment, Price range, Address, Closest station, Website, Phone number

Detailed location questions
 - Wi-Fi, Power outlets, Seats, Smoking, Parking

Answers to questions related to general or detailed location information will be sent to users based on the information registered on your account page.
Note:
- Make sure all of your basic information has been published on your account page if you want it to appear in your template answers.
- It may take several minutes for updated account page information to show up in templates.

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Creating custom answers toggle
When pre-made templates aren't enough, you can respond to users with your own custom answers. 
Note: Custom answers can only be created on LINE Official Account Manager for web browsers, and not on the LINE Official Account app.

To create your own custom answers:
1. Click the account you want to configure in the Accounts list.
2. Click Automated messages > Simple Q&A.
3. Click Settings.
4. Select Custom for the relevant category and enter your message.
5. After creating custom answers for all of the categories you want to edit, click Save.

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