About LINE official accounts
LINE Official Accounts lets you create a LINE account for your business and connect with your customers.
With an official account, you can send effective targeted broadcasts using data estimated from user trends on LINE, as well as link your own data and external systems with the Messaging API. You can also send messages to individual users or specific groups to achieve optimal communication for your business needs.
There are two types of LINE official accounts: Verified and Unverified.
These are accounts that have passed LINE's review process. Once your account has been reviewed, it will be issued a Verified account badge and appear in LINE in-app search results.
These are accounts that have not been reviewed. Unverified accounts can be used by anyone, regardless of whether they are an individual or a company, but they do not appear in LINE in-app search results.
Up to 100 accounts (Verified or Unverified) can be created with one LINE Business ID.
Accounts created using the LINE Official Account app are Unverified, and need to pass a review to become Verified.
Note: Review applications are currently only being accepted for Indonesia, Japan, Taiwan, and Thailand. Verified accounts are not being issued for other countries or regions at this time.
Surveys let you gather the opinions of LINE users for valuable feedback. You can also use them to do research for your products and services or get user demographics.
Your surveys can be attached to broadcasts, Timeline posts, automated messages, and more to reach a wide range of users.
Additionally, you can distribute thank-you coupons to users who answer your survey to show your gratitude and encourage participation.
You can add questions to your surveys to obtain the following information about other LINE users:
Note: To protect the privacy of LINE users, questions cannot be customized to obtain information related to other demographics.
Please see below for the recommended system specifications for the LINE Official Account Manager app and the browser version of LINE Official Account Manager.
LINE Official Account Manager app
- Android 6 or later
- iOS 12 or later
Note: This service is not supported on Android tablets.
The browser version of LINE Official Account Manager
Windows or Mac
The latest version of Chrome, Safari, Firefox, or Edge
- This service is not supported on Internet Explorer.