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Account settings

About rich menus toggle
Rich menus are the large menus displayed at the bottom of LINE official account chats that let you guide friends of your account to external websites, distribute coupons, and more.

Rich menu features
• Displayed prominently at the bottom of chat screens
• Set different links or messages for each menu option
• Choose from several different menu templates
• Make menus visible/invisible for specified periods of time from the browser version of LINE Official Account Manager

Note: You can only create and activate rich menus from the browser version of LINE Official Account Manager (not the app).

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The LINE official account I created doesn't appear in search results toggle
Unverified accounts (those for businesses or individuals that have not been reviewed and verified by LINE) do not appear in search results on the Internet or in the LINE app.

If you have a Verified account and it doesn't appear in search results, your "Show account in searches" setting may be turned OFF.

To check/change your display settings, follow the steps below.

From the LINE Official Account Manager app:
1. Select the account you want to configure from the Accounts list.
2. Tap Settings > Account.
3. Check/change the setting for "Show account in searches."

From the browser version of LINE Official Account Manager:
1. Select the account you want to configure from the Accounts list.
2. Click Settings > Account settings.
3. Check/change the setting for "Show account in searches."

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Checking your Gain friends QR code or the HTML tag for your "Add friend" button toggle
From the LINE Official Account Manager app
• To check your QR code:
1. Tap the Home icon > Gain friends.
2. Tap QR code and check the code that appears.
3. Tap Save QR code if you want to save the code.

• To check your "Add friend" button HTML tag:
1. Tap the Home icon > Gain friends > "Add friend" button.
2. Tap "Add friend" button and check the HTML tag that appears.
3. Tap Copy to copy the HTML tag to your clipboard.

From the browser version of LINE Official Account Manager
• To check your QR code:
1. Click Home > Gain friends.
2. Check the QR code displayed.
3. Click Download to download the QR code image file, or Copy to copy its HTML tag to your clipboard.

• To check your "Add friend" button HTML tag:
1. Click Home > Gain friends.
2. Check the HTML tag displayed next to "Button."
3. Click Copy to copy the HTML tag to your clipboard.

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Creating posters toggle
You can create posters on the browser version of LINE Official Account Manager.
Note: Posters cannot be created with Unverified accounts (accounts for businesses or individuals that have not been reviewed and verified by LINE) or the LINE Official Account Manager app.

To create a poster:
1. Click Home > Gain friends > Create a poster.
2. Select a poster design and tagline.
3. Click Create new and save the PDF file that is created.

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Checking information of users who have friended your account toggle
User information is not disclosed, and can only be checked in the following cases:

If a user contacts your LINE official account via chat
You'll be able to check some of their profile information (display name, profile photo, and status message).

If your LINE official account is using the Messaging API and a user adds you as a friend, sends you a message, or otherwise directly interacts with your account
In addition to the profile information mentioned above, you'll also be able to send that user messages using the unique internal identifier we've assigned to them.

If you are using the Messaging API and a user adds your LINE official account to a group or chat
With a Verified account, you'll be able to see some profile information (display name, profile photo, and status message) as well as the internal identifiers of every group or chat member.
Note: Unverified accounts can confirm the same information, but only for users who send messages in the group or chat.

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About profiles toggle
On your account's profile page you can post basic information about your company, store, or brand.

Your profile information is also published on the web, so it's a great way to promote your official account.
Note: Profile information will not be published on the web for unverified accounts.

For details about what information you can post, see here.

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Editing your profile toggle
You can edit the information in your profile using LINE Official Account Manager for web browsers.
Note: You cannot edit your profile on the LINE Official Account app.

To edit your profile:
1. Click the account you want to configure in the Accounts list.
2. Click Profile.
3. Edit each field on the Profile page settings.

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Deleting your account toggle
Please read the important notes below before deleting your LINE official account.

Important:
• You will not be able to use any features other than Insight and billing once you delete your LINE official account.
• All account information (including statistics) will be permanently erased three months after your account is deleted.
• Deleting your account will delete all of your friends.
Note: You cannot transfer your friends to a new account.
• You will not be refunded if you delete your account in the middle of a month.
• If you send additional messages before deleting your account, you will be billed for additional message fees on your next billing date.

To delete your LINE official account, follow the steps below.

From the LINE Official Account app:
1. Tap the account you want to delete in the Accounts list.
2. Tap Settings > Account > Delete account.
3. Confirm and agree to the warning, then tap Delete account.

From LINE Official Account Manager:
1. Click the account you want to delete in the Accounts list.
2. Click Settings > Account settings > Delete account.
3. Confirm and agree to the warning, then click Delete account.

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