JP Official Account Help Center

If you're not receiving notifications, it may be due to one of the reasons below.

• The Notifications setting is turned OFF.

For information on how to configure this setting, see here (only available in Japanese).

• You're using LINE Official Account Manager for web browsers and the LINE Official Account app at the same time.

You may not receive notifications in the LINE Official Account app when using LINE Official Account Manager for web browsers with the same LINE Business ID.

If you want to receive notifications in the app while also using LINE Official Account Manager for web browsers, you need to change your settings by following the steps below.

Note: You can only change these settings from the LINE Official Account app.

1. From the menu icon at the top left of the screen, tap User settings.

2. Tap Notifications.

3. At the bottom of the screen, tap Choose notifications.

4. Under Chat, turn ON New messages while using web manager.

If you've changed your settings but still cannot receive notifications, please contact us via this Inquiry Form.

Was this page helpful?

Depending on your account type, the way to start a chat with a user is different.
Note: Refer to Official account types for details.

Unverified accounts
You can chat with a user when a chat is created after they initiate contact with your LINE official account.

Verified accounts
To start a chat with a user, see the following steps.

1. Look for the user you want to start chatting with from the Chats tab > Contact list.
2. To the right of the user's information, click Chat.
3. Start chatting in the room with you and the user.
Note: Users you haven't started a chat with will appear at the bottom of your chat list.

Your LINE official account may be blocked or reported if you engage in the following behavior, so please refrain from such activities.

• Sending chat messages without reason, for purposes other than providing information or services that users need.
• Sending chat messages for advertising and publicity purposes (e.g. introducing new services/goods, promotion notifications).

Was this page helpful?

LINE

Help center

Search Help articles

Chats

Chats

About Chats

Using chats

About group chats

Joining a group chat

Using purchased LINE stickers

LINE sticker types that can be used with LINE Official Account

I'm not receiving notifications

Configuring your notifications

About tags

About notes

The number of tags that can be added

The number of notes that can be added

About messaging multiple users with tags

Starting chats with users

Storage period for your chat history

About custom filters