Chats
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You can customize tag names to include information such as the user's representative's name, date of first visit to your business, and gender.
You can add one tag per chat for free and up to 30 tags per chat with a Chat Pro subscription.
Auto-tags that are automatically assigned to users will appear when certain conditions are met.
Currently, auto-tags only apply to users with a LINE Official Account membership. The conditions for auto-tags to appear are determined by whether a feature that automatically generates a tag is being used.
For more information on how to create tags, see the following page. (Only available in Japanese.)
Chat Settings
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You can record as you like user information such as their preferences and birthdays. You can add one note per chat for free and up to 1,000 notes per chat with a Chat Pro subscription.
For more information on how to add notes, see the following page. (Only available in Japanese.)
Chats
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Without a Chat Pro subscription:
You can create up to five tags and add one tag per chat.
With a Chat Pro subscription:
You can create up to 300 tags and add up to 30 tags per chat.
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Without a Chat Pro subscription:
You can add one note per chat.
With a Chat Pro subscription:
You can add up to 1,000 notes per chat.
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Note: Refer to Official account types for details.
Unverified accounts
You can chat with a user when a chat is created after they initiate contact with your LINE official account.
Verified accounts
To start a chat with a user, see the following steps.
1. Look for the user you want to start chatting with from the Chats tab > Contact list.
2. To the right of the user's information, click Chat.
3. Start chatting in the room with you and the user.
Note: Users you haven't started a chat with will appear at the bottom of your chat list.
Your LINE official account may be blocked or reported if you engage in the following behavior, so please refrain from such activities.
• Sending chat messages without reason, for purposes other than providing information or services that users need.
• Sending chat messages for advertising and publicity purposes (e.g. introducing new services/goods, promotion notifications).
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You're able to create up to 20 filters.
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