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Making payments

Available payment methods toggle
You can use LINE Pay (with a credit card) or a credit card as your payment method.
Note: The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.

If you choose to pay by credit card, you can use any of the following brands:
• VISA
• MasterCard
• JCB
Note: To make payments with a credit card, you need to have a phone number registered on the LINE app in advance. You can change, register, or confirm your phone number by referring to this Help article.

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Purchasing a paid plan or Premium ID toggle
You cannot register a payment method or purchase a plan from the LINE Official Account app for iOS. (Only Premium IDs can be purchased from the iOS app.)

Before you can purchase a paid plan, you need to register a payment method on LINE Official Account Manager for web browsers. For more information about registering a payment method, see the following Help articles:

Once you've registered a payment method, you can go ahead with purchasing a paid plan or Premium ID from LINE Official Account Manager for web browsers. To do so, follow the steps below.

To purchase a paid plan from LINE Official Account Manager for web browsers:
1. Select the account you want to configure in the Accounts list.
2. Select Settings > Activity and billing > Monthly plan.
3. Select Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then select Purchase.

To purchase a Premium ID from the LINE Official Account app:
1. Tap the account you want to configure in the Accounts list.
2. Tap Billing > Premium ID.
3. Enter the ID of your choice under "Purchase a Premium ID."
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

Note:
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.
- Only one Premium ID can be purchased per Apple ID. If you'd like to purchase multiple Premium IDs, use LINE Official Account Manager for web browsers.
- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from LINE Official Account Manager for web browsers:
1. Select the account you want to configure in the Accounts list.
2. Select Settings > Activity and billing > Premium ID.
3. Enter the ID of your choice under "Purchase a Premium ID."
4. Confirm the Premium ID you entered and the annual fee, then select Purchase Premium ID.

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Registering/changing your payment method toggle
To register or change your payment method, follow the steps below from LINE Official Account Manager for web browsers.
Note:
- You cannot register a payment method or purchase a plan from the LINE Official Account app for iOS.
- To make payments with a credit card, you need to register a phone number on the LINE app in advance.

To register/change your payment method from LINE Official Account Manager for web browsers:
1. Select the account you want to configure in the Accounts list.
2. Select Settings > Activity and billing.
3. Select Payment method > Choose payment method or Change payment method.
4. Choose a payment method, then select OK.
5. Enter the required information.

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Changing your plan toggle
To change your plan, follow the steps below from LINE Official Account Manager for web browsers.
Note: Please understand that you cannot change or purchase a plan from the LINE Official Account app for iOS.

1. Select the account you want to configure in the Accounts list.
2. Select Settings > Activity and billing > Monthly plan.
3. Select Upgrade or Downgrade under the plan you want to switch to.
4. Read and agree to the Terms of Use, then select Confirm.

Note:
- If you switch from the Free plan to a paid plan, the change will be applied immediately.
- If you switch from a paid plan to the Free plan or a different paid plan, the change will be applied the month after you change plans.
- Until your switch to the Free plan is applied, you will be charged additional message fees if you send more messages than your plan's free message limit.

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Prorated pricing when changing plans in the middle of a month toggle
If you change from a Free plan to a paid plan (e.g. Light or Standard) in the middle of a month, you can pay the prorated plan price for that month.

However, if you change from a paid plan to any other type of plan, the price change will take effect the following month and you will not be charged at a prorated price.

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Additional message fee payment toggle
Additional message fees are calculated at the end of each month, and charged on or around the 10th day of the following month.
Note: The timing of these payments differs from that of monthly fees, which are paid in advance at the beginning of each month.

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What to do if you're unable to complete a payment toggle
If you're unable to complete a payment, check your credit card's spending limit and expiration date. If you're unable to use a registered credit card, you'll need to change/update your payment method from LINE Official Account Manager for web browsers or the Android app.

Note: You cannot register a payment method or purchase a plan from the LINE Official Account app for iOS.

To change/update your payment method from LINE Official Account Manager for web browsers:
1. Select the account you want to configure in the Accounts list.
2. Select Settings > Activity and billing.
3. Select Payment method > Change payment method.
4. Choose a payment method, then select OK.
5. Enter the required information.

If you'd like to use a paid service again, see the relevant method below.

If you were unable to complete a payment for a paid plan or Premium ID:
You'll need to complete the payment process again. For details about purchasing a paid plan or Premium ID see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:
Try purchasing them by following the steps below.

To purchase paid services from LINE Official Account Manager for web browsers:
1. Select the account you want to configure in the Accounts list.
2. Select Home > View now.
3. Select Activity and billing > Billing history.
4. Select Resolve, review the details and make the payment.

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