TW Official Account Help Center

Unverified accounts (those for businesses or individuals that have not been reviewed and verified by LINE) do not appear in search results on the Internet or in the LINE app.

If you have a Verified account and it doesn't appear in search results, your "Show account in searches" setting may be turned off.

To check/change your display settings, follow the steps below.

From the LINE Official Account Manager app:

1. Select the account you want to configure from the Accounts list.

2. Tap Settings > Account.

3. Check/change the setting for "Show account in searches."

From the browser version of LINE Official Account Manager:

1. Select the account you want to configure from the Accounts list.

2. Click Settings > Account settings.

3. Check/change the setting for "Show account in searches."

Note: Review applications are currently only being accepted for Japan, Taiwan, and Thailand. Verified accounts are not being issued for other countries or regions at this time.

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User information is not disclosed, and can only be checked in the following cases:

• If a user contacts your LINE official account via chat

You'll be able to check some of their profile information (display name, profile photo, and status message).

• If your LINE official account is using the Messaging API and a user adds you as a friend, sends you a message, or otherwise directly interacts with your account

In addition to the profile information mentioned above, you'll also be able to send that user messages using the unique internal identifier we've assigned to them.

• If you are using the Messaging API and a user adds your LINE official account to a group or chat

With a Verified account, you'll be able to see some profile information (display name, profile photo, and status message) as well as the internal identifiers of every group or chat member.

Note: Unverified accounts can confirm the same information, but only for users who send messages in the group or chat.

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The reply time is an estimate of how long it will take a LINE official account to reply to messages from users.

Note: You can only use this setting if Chat is turned on in Response settings.

• Reply time is calculated for 1-on-1 chats with users.

Note: Auto-response messages, AI response messages, multi-person and group chats, and messages from people registered as spam users are not subject to calculation.

• Reply time is calculated based on data from the last 30 days (up to the previous day).

• Calculation method: When a user sends their first message in a chat, the average amount of time required to reply within a 24-hour time frame is calculated based on data from the last 30 days.

Note:

- Replies that were sent more than 24 hours after receiving a user's first message are not included in the calculation.

- After a 24-hour calculation period has ended, the next calculation will start when another message arrives from the user.

- Calculation is done automatically, so we do not view any messages sent between LINE official accounts and users.

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Before deleting your LINE official account, make sure to read the important notes below.

• You will not be able to use any features other than Insights and billing once you delete your LINE official account.

• All account information (including statistics) will be permanently erased 30 days after you delete your account.

• Deleting your account will delete all of your friends.

Note: You cannot transfer your friends to a new account.

• You will not be refunded if you delete your account in the middle of a month.

• If you send additional messages before deleting your account, you will be billed for additional message fees on your next billing date.

• If you purchased a Premium ID with the LINE Official Account app for iOS, deleting your account will not automatically cancel your subscription. Please see this Apple Support page and cancel your subscription on the App Store.

To delete your LINE official account, follow the steps below.

From the LINE Official Account app:

1. Tap the account you want to delete in the Accounts list.

2. Tap Settings > Account > Delete account.

3. Confirm and agree to the warning, then tap Delete account.

From LINE Official Account Manager:

1. Click the account you want to delete in the Accounts list.

2. Click Settings > Account settings > Delete account.

3. Confirm and agree to the warning, then click Delete account.

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LINE

Help center

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Account settings

The LINE official account I created doesn't appear in search results

Checking your Gain friends QR code or the HTML tag for your "Add friend" button

Creating posters

Checking information of users who have friended your account

About profiles

Editing your profile

About Show average reply time

About average reply time

About rich menus

A rich menu is not appearing during the display period

Changing your account ID

Deleting your LINE official account