LINE

Issues

General solutions

How to contact us if you're having problems with LINE toggle
Many issues can be resolved by referring to our Help articles. Before contacting us, see if the issue you're having is addressed in an article on the LINE Help page

If you're unable to resolve the issue you’re having with a Help article, contact us via one of the links below.
Note: If you can't log in to your LINE account, select Continue without logging in.


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The app doesn't start or crashes toggle
If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.
Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.
Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.
Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:
Go to your device’s Settings > General > Software Update.

• Check if you are using any web limiting or filtering services.
If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.
Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.
Your device may not function properly if there is not enough storage space left on it.

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General solutions toggle
If you are having issues with LINE, first please try the following:

• Close all running apps.
• Restart your device and the app.
• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, please try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.

To clear the LINE app's cache:
1. From the main menu tap More > Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.

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I see an error that says LINE has stopped toggle
If you see a message that says LINE has stopped working or closed, try the following troubleshooting tips:

• Update LINE.
• Delete any unnecessary apps and data on your device.
• Restart LINE and your device.
• Offload and reinstall the LINE app: 
1. On your phone, tap Settings > General > iPhone Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
Note: Only the app will be offloaded and your data will remain intact.
4. After offloading the app, tap Reinstall App.

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