LINE

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FAQs

I forgot my password toggle
If you forgot your password, follow the steps below to reset it.

1. Start LINE for PC.
2. At the bottom of the email login screen, click Reset Password.
3. Enter your registered email address and click OK.

If you don't receive the password reset email, see here.

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Cannot read QR codes toggle
Move your device closer to the QR code. Make sure the entire QR code fills the screen.

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Nothing happens after I scan the QR code and click Log in toggle
Please try loging in once again with the QR code after force quitting the LINE app on your smartphone and restarting your device. If you are still unable to log in, please try switching off Wi-Fi and log in using a 3G or 4G connection.

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Versions of LINE that can be used on PCs toggle
The following versions of LINE can be used on PCs.
Note: The version you can use depends on your OS.

Windows
• LINE for Windows
• LINE for Chrome

Mac
• LINE for Mac
• LINE for Chrome

You can download LINE here.
Note: You need to download the Google Chrome browser to install LINE for Chrome.

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