We are terribly sorry for the inconvenience. Please provide us with the below information via the in-game anquiry form found on the [Help] screen.
▼ Required information
Date and time of purchase(s)
Monetary total of purchase(s)
Number of purchases made on this occasion
Number of expected items that were not received
■ Receipt information
Document number (statement number)
Order number
Date
Monetary total of the order
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.