LINE BROWN FARM Help Center

Troubleshooting

If you use LINE Login to play, you'll be able to restore your data even if the game app is unintentionally deleted.

Reinstall and launch the game app and then select LINE Login to start playing.

However, you won't be able to restore your data if you were playing with Guest Login instead of LINE Login before the app was deleted.

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You may not have sufficient memory, or your connection may be unstable.

Please try the following and see if that solves the issue.

- Close other currently open apps

- Restart your device

- Launch the app in a location with a stable connection

Note: Connection may switch between Wi-Fi and 3G, 4G, or 5G connection during travel.

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When you have many apps running at once, or when you leave the game alone for long periods of time, your device may not have enough free memory to run the app smoothly. Please close all other apps that you currently have open or restart your device.

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Thank you for your purchase, and we sincerely apologize for this inconvenience. Please contact us via the inquiry form located within the Help section of the app. Please be sure to include the below information when sending in your inquiry.

Required Information

1. Date and time of purchase：

2. Purchase Total (Include the currency used)：

3. Name and number of item not reflected:

4. Google Order number：

5. Date of order：

*As soon as we have all the required information, we will begin an investigation.

*The investigation may take some time, so we ask for your patience as we deal with your inquiry.

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You may be able to cancel orders on Google Play if you do so within the period of time set by Google.

For more details, refer to Google Play Help,

Purchasing & Downloading > Downloading on Google Play > Return & Cancel Purchases.

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'Please accept our deepest apologies for any inconvenience caused.

We are terribly sorry, but we are unable to restore lost free items. Thank you for your understanding.

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We do not recommend using devices that have less than 2048MB (2GB) of RAM, as the game may not start properly. Please note that we are unable to provide support in such cases.

Also, please note that only versions of Android OS from 8.0.0 onwards are supported.

Please avoid playing the game on devices that do not meet the above requirements.

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Please send any inquiries you may have about other issues of concern via the link below.

Inquiry Form

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Troubleshooting

Troubleshooting

What should I do if I accidentally delete the app?

The app crashes soon after starting, doesn't start, or freezes during play.

Why does the game freeze during gameplay or not start at all?

The game crashed and I lost Gems I had paid for. What should I do?

How can I cancel my purchase?

The game crashed or some other problem occurred after I used free items (Gem), so I didn't get the effects of those items.

What are the best devices for playing LINE Brown Farm?

How can I send an inquiry on other matters?