LINE BROWN STORIES Help Center

Troubleshooting

If you were playing using a LINE Login, your game data will still be there when you reinstall the app even if the app was previously deleted. However, please be sure to play with a LINE Login when you reinstall in order to carry over the data from before the app was deleted.

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These issues can occur due to insufficient memory as a result of having too many apps open at once or not having restarted your device for a long time. Please try closing other apps or restarting your device.

Similar issues can occur as a result of an unstable connection (constantly switching between Wi-Fi and 3G or 4G while in movement). Please try again in a location with a stable connection.

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We are terribly sorry for the inconvenience. Please provide us with the below information via the in-game Inquiry form found on the [Help] screen.

▼ Required information

1. Date and time of purchase(s):

2. Monetary total of purchase(s):

3. The names and numbers of expected items that were not received:

4. Google order number:

5. Date of order：

- We will investigate your case as soon as we receive the necessary information.

- Please understand that it may take some time to complete the investigation.

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Orders can be canceled on Google Play within a period of time determined by Google.

For more information, please consult "Orders and returns on Google Play" within the [Help] section of Google Play.

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We are terribly sorry, but we are unable to restore lost free items. Please be understanding regarding this matter.

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We recommend the following device(s)/specification for playing "LINE BROWN STORIES".

You may be unable to start the game if your device (smartphone) has less than 1024MB (1GB) of RAM.

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Please send any inquiries you may have about other issues of concern to the below address.

> Inquiry form

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Troubleshooting

Troubleshooting

I accidentally deleted the game app.

The app crashes soon after starting, doesn't start, or freezes during play.

A problem occurred after I used paid items (Orbs). I didn't get the effect.

Can I cancel an order?

A problem occurred after I used free items (Orbs, Gold). I didn't get the effect.

Please tell me what device(s)/specifications you recommend.

I want to inquire about something else.