I accidentally deleted the LINE: Disney Tsum Tsum app. What should I do?
If you had been playing using a LINE Login, even if you have deleted the app, your data will still carry over when you reinstall the app. Please be sure to sign in using your LINE Login after re-installing the app.
*Please note that if you had been playing using a Guest Login, you will not be able to carry over your old data if you uninstall and reinstall the app.
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Why does the game keep crashing?
You may have insufficient memory to run the app on your device. Please close all the apps you are currently using and restart LINE Disney Tsum Tsum.
An unstable network connection may also cause the game to crash (for example, your device may connect and disconnect to a range of Wi-Fi and 3G networks when you are on the go). Please try playing the game again when the network connection is stable.
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Why does the game not start or freeze while playing?
When you are multitasking and have many apps running at once, or when you go long periods of time without restarting your mobile device, your device may not have enough free memory to run the app. Please try closing other apps you currently have open or restart your device.
If the problem still remains, please reboot your device and try again.
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Can I get purchased paid items back if the app crashes midway?
Please contact us via the inquiry form located within the Help section of the app. Please be sure to include the below information when sending in your inquiry.
Required Information
1. Date and time of purchase：
2. Purchase Total (Include the currency used.)：
3. Name and number of item not reflected:
4. Google Order number：
5. Date of order：
*As soon as we have all the required information, we will begin an investigation.
*The investigation may take some time, so we humbly ask for your kind patience.
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Can I get my free items back if the app crashes when using them?
Unfortunately, getting back free items is not possible. We kindly ask for your understanding in this matter.
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Where can I ask other questions?
If you have any other questions or concerns, please contact us from the inquiry form below.
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