If you try to set a ringtone or ringback tone without purchasing a plan and you see a network error, you may be using an earlier version of LINE MUSIC.
Please try setting a ringtone or ringback tone again after updating to the latest version of the app.
Note: If you're using version 3.13.0 or later of the LINE MUSIC app, you can set a ringtone and ringback tone once a month, even if you haven't purchased a plan.
LINE MUSIC is a digital music streaming service. You can listen to songs in the app without having to save them on your device, so there's no need to worry about storage space.
In addition to being able to listen to the latest songs, LINE MUSIC also allows you to:
• Share songs in chats with your friends on LINE.
• Set a song as background music for your LINE profile.
• Listen to playlists created by others.
• Listen to songs offline.
• Set songs as your ringtone or ringback tone for free calls on LINE.
• Purchase songs and albums.
Note: The sale of Coins for purchasing songs and albums has ended as of October 5, 2021.
You can enjoy LINE MUSIC with the app or PC browser version.
You need to purchase a ticket to use all of the features in LINE MUSIC. If you haven't purchased a ticket, you can only listen to 30 second previews of songs.
Note:
- Songs purchased with Coins can be played in full, regardless of whether you have a ticket or not. (The sale of Coins for purchasing songs and albums has ended as of October 5, 2021.)
- LINE MUSIC uses network data, so we recommend using it with a flat-rate data plan.
You can check what kind of tickets you have by following the steps below:
1. Tap the Library tab at the bottom of the screen. Note: If Library does not appear at the top of the screen, tap the Library tab once more. 2. Tap Settings > Ticket Info. 3. Check the name of your tickets under the MY TICKETS tab.
Please be aware that if you change your device, Apple ID, Google account, or LINE account, tickets you had before may not appear.
If you're using a Premium or Basic Plan free trial that was issued with the purchase of a subscription plan (auto-renewal), subscription payments will automatically begin once the free trial period has ended.
Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged. If you want to cancel your current plan, please do so at least 24 hours before it is set to expire.
Note:
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service up until the expiration date.
The steps to cancel your subscription vary depending on where you purchased the plan and your payment method, so make sure to check this information first.
Checking where you purchased your plan and your payment method
Follow the steps below for the version of LINE MUSIC that you're using.
To check your payment information for LINE MUSIC versions earlier than 5.0.0:
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > Ticket Info > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.
To check your payment information for LINE MUSIC version 5.0.0 or later:
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > My Ticket > My Ticket > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.
Canceling your subscription plan
• If you make payments with Google Play:
You're using Google's auto-renewal feature. See this Google Play Help page and cancel your subscription.
If you cannot cancel your subscription or are unsure about how to do so, please contact Google Play Help Center directly.
• If you make payments with carrier billing (e.g. au, Docomo, SoftBank) or a credit card (e.g. Visa, JCB):
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library > Settings > My Ticket > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note:
- If you can't tap the Subscription cancel button, it means your subscription has been canceled.
- From LINE MUSIC version 5.6.1, carrier billing and credit card payments can no longer be used to make new purchases from the LINE MUSIC app.
When your ticket expires, the songs you purchased and saved can still be played in their entirety anytime. Music saved in Downloaded Music won't disappear from your list, but you need to purchase a ticket to play the entire songs.
Unless you cancel the auto-renewal of your subscription plan yourself, you will continue to be charged. If you want to cancel your current plan, please do so at least 24 hours before it is set to expire.
Note:
- Uninstalling or deleting LINE MUSIC will not cancel your subscription.
- Even after canceling your plan, you can still use the service until the expiration date.
The steps to cancel your subscription depend on where you purchased the plan and your payment method, so make sure to check this information first.
Checking where you purchased your plan and your payment method
Follow the steps below for the version of LINE MUSIC that you're using.
To check your payment information for LINE MUSIC versions earlier than 5.0.0:
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > Ticket Info > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.
To check your payment information for LINE MUSIC version 5.0.0 or later:
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library.
3. Tap Settings > My Ticket > My Ticket > Purchase History.
4. Check where you purchased your plan and your payment method under the plan name.
Canceling your subscription plan
• If you make payments with Google Play:
You're using Google's auto-renewal feature. See this Google Play Help page and cancel your subscription.
If you can't cancel your subscription or are unsure about how to do so, please contact Google Play Help directly.
• If you make payments with carrier billing (e.g. au, Docomo, SoftBank) or a credit card (e.g. Visa, JCB):
1. Start the LINE MUSIC app.
2. At the bottom right of the screen, tap Library > Settings > My Ticket > My Ticket.
3. Tap Subscription cancel at the bottom of the screen.
4. Tap Give Up.
Note:
- If you can't tap the Subscription cancel button, it means your subscription has been canceled.
- From LINE MUSIC version 5.6.1, carrier billing and credit card payments can no longer be used to make new purchases from the LINE MUSIC app.
If you only have a free trial ticket, you will not be charged for an auto-renewal payment.
Important: If you changed your device, Google ID, Apple ID, or LINE account, you may still have a subscription left over from a ticket you purchased before.
If you have previously purchased a subscription plan, please refer to the following Help article:
