Help

Unfortunately, broadcasts can't be limited to your followers and LINE friends. However, if you set a broadcast as Unlisted it won't appear in search results or the New tab, and only people that know the link to to that broadcast will be able to view it.

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Can I use broadcasting software (external encoders, etc.)? toggle

Broadcasting software, like external encoders, can only be used when live streaming from the PC version of LINE LIVE. Unfortunately, such software can't be used for broadcasts made from the LINE LIVE app.

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My broadcast stopped. How can I restart it? toggle

Once you stop your broadcast, such as by accidentally pressing the stop button, the broadcast will be ended. If you would like to continue streaming, please start a new broadcast.

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Making broadcasts with restricted bandwidth toggle

If your bandwidth is restricted, please use a Wi-Fi connection to make your broadcast. Depending on your network connection, you may not have a strong signal if you’re using a mobile Wi-Fi router. If this is the case, we recommend using a Wi-Fi network with a fixed router.

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How can I use JASRAC or NexTone songs? toggle

You can use songs registered with JASRAC and NexTone by entering the work codes for the songs you used on the screen that appears after you have finished your broadcast.

If you enter song codes, please take care to ensure the following cases do not apply:

- The songs are not registered with JASRAC or NexTone.

- The songs registered with JASRAC or NexTone are not available for use in "interactive broadcasts."

In the above cases, you must get permission from the holder of the rights to the songs you wish to use. Please understand that getting permission to use songs is your own responsibility.

Use of songs registered with JASRAC and NexTone are limited to singing or performing the song yourself. If you use the actual music track recorded on a CD, DVD, or a music file, you must also get permission from the holder of the master license, such as the record label that produced it.

If you use licensed music in your broadcast it is your own responsibility. Please get permission beforehand.

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Can I use music during my broadcast? toggle

If you wish to use another person's music, you must get permission from the right holder before using it. However, some songs registered with JASRAC and NexTone may be available to use. Please see here for details.

In addition, music in the public domain, or free music which does not require permission from the right holder, may be used for songs, performances, background music, etc. You may also use music which you hold the rights to, such as your own songs.

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Streaming broadcasts without notifying friends toggle

Changing your privacy setting to Unlisted will prevent your broadcasts from appearing in search results and under the New tab. Only people that know the link to these broadcasts can view them.

This setting lets you test broadcasts without alerting anyone, or enjoy streaming with only the friends who know the broadcast link.

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What are the round icons on the top of the broadcast screen? toggle

These icons show viewers who follow the broadcaster, or who have sent hearts, gift items, or comments.

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Can I broadcast in landscape mode? toggle

Broadcasts can only be streamed in landscape mode from the PC version of LINE LIVE. Unfortunately, landscape mode is not available for broadcasting from the LINE LIVE smartphone app.

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Unlisted broadcasts toggle

Setting broadcasts as Unlisted will prevent them from appearing in search results and on the New tab. Only people that know the link to these broadcasts can view them.

This feature lets you test broadcasts without alerting anyone, or enjoy broadcasts just with friends who know the link.

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About challenges toggle

The challenge feature lets broadcasters set a certain number of cheer points as a goal to reach. After a challenge has been created, a challenge meter appears in your broadcast to keep track of its progress.

Set a challenge to add some extra excitement to your broadcasts, and work towards reaching the goal together with your viewers.

Challenge examples:

• Will upload a comedy video when the meter fills up!

• Guitar solo at 10,000 points.

• Will freestyle rap if the goal is reached!

Important:

- Promising money or material rewards to viewers in exchange for gift items or hearts is prohibited.

- LINE will take any appropriate measures it deems necessary, such as suspension of users' LINE LIVE accounts, if it discovers any prohibited acts.

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How many cheer points can be set as a goal? toggle

You can set your cheer point goal for anywhere from 500 to 3,000,000 points.

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Creating challenges toggle

There are two ways to create a challenge.

From the broadcast screen:

1. Tap the broadcast button at the bottom center of the screen.

2. Tap Challenge in the center of the broadcast screen.

Note: This option will not appear if you've already created and released a challenge on the same channel.

3. Tap New challenge.

4. Enter a challenge and goal.

5. Tap Save > OK.

From the My Page screen:

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the Channel settings icon at the top right of the channel page.

4. Tap None under Manage challenges.

Note: This option will not appear if you've already created and released a challenge on the same channel.

5. Tap New challenge.

6. Enter a challenge and goal.

7. Tap Save > OK.

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Tags I previously configured have disappeared toggle

From version 2.6.0, tags became categories.

Since only one category can be configured, editing one tag in a multi-tagged broadcast will turn that tag into a category, automatically deleting the other tags.

Please understand that once a tag has been deleted, it cannot be edited.

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Can I change the cover photo during a radio (audio only) broadcast? toggle

Once you set a cover photo, it cannot be changed during a radio broadcast.

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Collabo Broadcasts

About Collabo broadcasts toggle

The Collabo broadcast feature lets a viewer join your broadcast as a guest. Their video will appear in your broadcast, allowing you to LIVE stream together!

Note:

- The broadcaster making a Collabo broadcast is the "host", and the viewer joining the Collabo Broadcast is the "guest".

- Only one guest can join a Collabo broadcast.

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Making Collabo broadcasts toggle

To make Collabo broadcasts:

1. Tap the Broadcast button at the bottom center of the screen.

2. In the center of the broadcast screen, tap the setting so it appears as Collabo ON.

3. Tap LIVE and start your broadcast.

4. Tap the Collabo icon that appears on the right side of the broadcast screen when Collabo Requests arrive from viewers.

5. From the Collaboration waiting list screen, tap the viewer you want to broadcast with.

6. Tap Accept at the bottom right of the pop-up that appears.

Note: You can also switch the Collabo feature ON/OFF during a broadcast from the options icon at the top right of the screen.

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Joining Collabo broadcasts toggle

If you send a host a Collabo request and they accept, a Collabo broadcast will start automatically.

To send a Collabo request:

1. Start viewing a broadcast that has the Collabo icon.

2. Tap the Collabo icon on the right side of the broadcast screen.

3. Send a Collabo request.

Note: Your Collabo requests will be canceled automatically if they are not accepted by the host after a certain amount of time, or if you stop watching the broadcast.

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Disconnecting a Collabo broadcast (as a host) toggle

To disconnect a Collabo broadcast as a host:

1. Tap the Collabo icon on the right side of the broadcast screen.

2. At the bottom left of the pop-up, tap Disconnect.

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Disconnecting a Collabo broadcast (as a guest) toggle

If you joined a Collabo broadcast as a guest, you can disconnect by tapping the square icon at the bottom of the screen.

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Who receives gift items sent in collabo broadcasts? toggle

The host broadcaster will receive any gift items sent during collabo broadcasts.

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A guest is behaving disruptively during a Collabo broadcast toggle

Please tap the Collabo icon on the right side of the broadcast screen, then choose Spam user or Disconnect from the pop-up that appears.

Note:

- Adding someone as a spam user will block any future Collabo requests from them.

- Even if the guest (and not the host) was engaged in activity prohibited by LINE LIVE, the relevant Collabo broadcast may be blocked or deleted.

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Can I edit/delete Collabo broadcasts I joined as a guest? toggle

Only the host broadcaster (and not guest participants) can edit/delete Collabo broadcasts.

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I hear audio feedback during a Collabo broadcast toggle

If your mic picks up another Collabo broadcaster's audio, it can cause unpleasant feedback in the broadcast audio.

Please use earphones or headphones during Collabo broadcasts to prevent feedback.

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Devices that support Collabo broadcasts toggle

Devices with a high performance level (CPU, memory capacity, etc.) are compatible with LINE LIVE Collabo broadcasts. You may not be able to use the Collabo broadcast feature, however, depending on your device's OS version or your viewing/broadcasting environment.

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Editing

Changing the titles or cover photos of past broadcasts toggle

To change the titles or cover photos of past broadcasts:

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the icon to the right of a past broadcast.

4. Tap the item you want to edit.

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Editing the categories of past broadcasts toggle

To edit the categories of past broadcasts:

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the icon to the right of a past broadcast > the category.

4. Select a category from the list, or enter a category in the field below "Select category," then tap Add.

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How long can videos be viewed for after they have been broadcast? toggle

Videos that aren't played at least once within 180 days of their broadcast will automatically be deleted.

If you don't want a video to be deleted, you can extend its availability by playing the video. Anyone can extend the availability of a video by playing it, including the broadcaster.

Note: If the Privacy setting for a video is OFF, plays of that video by the broadcaster will not be counted.

To extend the availability of a video:

1. Tap the My page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the Edit video info (":") icon next to the video you want to prevent from being deleted.

4. Under Broadcast publishing, turn the Privacy setting ON.

5. Play the video with the Privacy setting turned ON.

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How can I save my broadcast? toggle

Videos are automatically saved on the LINE LIVE server after being broadcast.

Note: Videos are not saved on the device used to broadcast them.

You can also set past videos as public or not public.

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Deleting past broadcasts toggle

To delete past broadcasts:

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the icon to the right of a past broadcast.

4. Tap Delete.

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Hiding past broadcasts toggle

To hide past broadcasts:

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My channel.

3. Tap the icon to the right of a past broadcast.

4. Turn the Broadcast publishing setting OFF.

Note: If you publish a broadcast made in Unlisted mode, only people that know the broadcast's link can view it.

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I can't make a broadcast public toggle

If you don't have a strong network connection when broadcasting, your video may fail to record.

This means that you won't be able to make your video public after you have finished broadcasting, and other users won't be able to view it.

To make sure your broadcast will be stable, please try connecting to Wi-Fi or see if you can play videos in a location with a strong network connection.

Depending on your network connection, you may not have a strong signal if you’re using a mobile Wi-Fi router. If this is the case, we recommend connecting to a Wi-Fi network that uses a fixed router.

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I can't delete a video toggle

If you don't have a strong network connection when broadcasting, your video may fail to record.

This means that you won't be able to delete your video after you have finished broadcasting, and other users won't be able to view it.

To make sure your broadcast will be stable, please try connecting to Wi-Fi or see if you can play videos in a location with a strong network connection.

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Karaoke player

About the LINE LIVE karaoke player toggle

Liven up your broadcasts with music! The karaoke player lets you play songs as background music or karaoke tracks during your live broadcasts.

Note: On some Android devices, songs may cut out or have sound delays. Please understand that these are device-dependent issues.

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Using the karaoke player toggle

To play songs during your broadcast with the karaoke player:

1. Tap the microphone icon at the bottom of the broadcast screen.

2. Tap the song you want to play.

You can play, stop, or change songs at any time while broadcasting.

Note: If you want to select a different song, tap the music note icon to the right of the player.

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Using voice effects toggle

Choose from a selection of effects to change your voice while broadcasting.

To add a voice effect:

1. Tap the sound wave icon at the bottom of the broadcast screen.

2. Tap the effect you want to use.

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Can I use the karaoke player during Collabo broadcasts? toggle

The karaoke player cannot be used with Collabo broadcasts. If you start a Collabo broadcast while using the karaoke player, the music will stop.

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Do I need to register music after using it in the karaoke player? toggle

The songs that can be used with the LINE LIVE karaoke player have already been registered on our end, so you don’t have to worry about registering them yourself.

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LIVE Q

Joining a LIVE Q toggle

A notice will appear mid-broadcast announcing the start of a LIVE Q at its scheduled time. Choose to join from the pop-up window to access the quiz.

Joining a LIVE Q lets you compete against other broadcasters to see who can answer the most questions correctly.

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Answering LIVE Q questions toggle

A pop-up window will appear after you join a LIVE Q. Once the time for support from viewers is up, you'll see a pop-up from which you can choose your answers to the quiz questions.

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Joining a LIVE Q while using other features toggle

You can join a LIVE Q while using different features like the karaoke player or radio mode, but not when making an "Unlisted" broadcast.

Also, if you're doing a Collabo broadcast, you need to end it before you can join a LIVE Q.

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Joining a LIVE Q while participating in another event toggle

As a broadcaster, you can join a LIVE Q even if you're taking part in a different event at the same time. The cheer points you get from the LIVE Q will also count towards your ranking for the other event.

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Paid broadcasts

Other

Sharing broadcasts toggle

You can share your broadcasts with one of the following methods.

When you start a broadcast:

1. Tap the Broadcast button at the bottom center of the screen.

2. With the LINE or Twitter icon ON (they turn green and blue, respectively), tap LIVE.

During a broadcast:

1. During a broadcast, tap the menu icon at the top right of the screen > Share.

After your broadcast has ended:

Try either of the methods below.

1. Tap Share at the center of the "Broadcast has ended" screen.

1. Tap the My Page (silhouette) icon at the bottom right of the screen.

2. Tap your channel name under My Channel.

3. Tap the broadcast you want to share from Broadcasts.

4. Tap the Share icon at the bottom right of the playback screen.

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How can I notify my followers when I have a broadcast? toggle

When you begin a broadcast your followers will automatically receive notifications.

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A viewer is making inappropriate posts during a broadcast toggle

You can add a user to the Spam users list and block inappropriate comments by following the steps below. After you block a user their comments will no longer appear during your broadcasts.

1. On the broadcast screen, tap the user's comment.

2. Tap Spam user at the top left of the pop-up.

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