The way you can receive bonuses issued in LINE LIVE as LINE Points depends on how you signed in to LINE LIVE.
If you signed in using a LINE account:
The LINE Points will be issued to that account.
If you signed in using a linked Twitter account or Apple ID without linking your LINE account:
You will need to set an account to receive LINE Points and apply to receive them. To do so, use the refund application form. (This form is being offered from 12 pm on Wednesday, April 5, 2023 to 12 pm on Wednesday, July 5, 2023.)
From 12 pm on Wednesday, April 5, 2023 to 12 pm on Wednesday, July 5, 2023, you can apply for a refund from the refund application form.
With the ending of the LINE LIVE service, only paid LIVE Coins are eligible for a refund.
Also, any LIVE Coins that you purchased with free LINE Credit (Bonus Credit) are considered bonus Coins, which are ineligible for a refund. We ask for your understanding in this matter.
If you have LIVE Coins that you purchased, they are eligible for a refund.
Log in to the refund application form and check your refundable LIVE Coin balance. (The form is only available in Japanese.)
You need to have a LINE LIVE account with paid LIVE Coins to get a refund.
Any LIVE Coins that you purchased with free LINE Credit (Bonus Credit) are considered bonus Coins, which are ineligible for a refund. We're sorry for any disappointment this may cause, but ask for your understanding.
Also, if you have multiple LINE LIVE accounts, try again from your other account(s).
The money transfer service on the refund application form only handles sending money inside Japan and not to other countries. If you cannot use this money transfer service, please contact Customer Care.
- Depending on your currency and country, you may not be eligible to receive an international money transfer.
- Aside from the transfer fee, other fees (e.g. receiving fee, relay fee, exchange fee) may be charged. We cannot bear responsibility for these fees.
For problems you believe are related to criminal activity, we ask that you contact the relevant authorities, such as the police department's cybercrime division.
If you are involved in a dispute with another user, please resolve the issue directly with the other party, as we cannot mediate disputes between users. In the case that you are unable to resolve the issue with the other party, contact the appropriate authorities, such as the police, the police department's cybercrime division, or a consumer service center.
If you are experiencing harassment or abuse, please contact Customer Care with the details of the inappropriate activity.