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About WEBTOON

What is WEBTOON? toggle
WEBTOON is the home of an extensive library of webcomics, where you can enjoy unlimited reading across all genres, no matter what you’re into. 

WEBTOON Originals update every day so there’s new content whenever you log on. If you have your own story to share, you can publish your work on CANVAS, home to a community of thousands of independent creators. With new episodes added every day, there’s always something new to read!

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Is the WEBTOON app free? toggle
The WEBTOON app is free to download and use! WEBTOON exclusive Original series are free to read, and ongoing series are updated weekly.

You can purchase Coins to read the latest episodes before anyone else with Fast Pass. Fast Pass lets you read the latest episodes earlier than the regular release date. Look for episodes that display the Fast Pass icon, and you can access them with Coins. If you would like to wait, all Fast Pass episodes become free after a specific period of time. 

Some of our completed series are available through Daily Pass. For each Daily Pass series, you can unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON. 

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Which devices does the the WEBTOON app work on? toggle
The WEBTOON app can be accessed on any iOS or Android device. The app is available on the Apple App Store and the Google Play Store. The WEBTOON website can be accessed on any web browser.

With the WEBTOON app, you can download episodes on mobile devices to read your favorite WEBTOON stories anywhere, even offline! As a heads up, data rates may apply, and the performance of the app may vary depending on your device and network connection.

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Having trouble using the app or experiencing errors? toggle
If you experience app performance issues such as crashes or images failing to load, please try these instructions:

1. Clear cache.
- Tap ‘MORE’ on the bottom right of the home screen.
- Tap on ‘SETTINGS’.
- Scroll down to the 'OPTION' section.
- Tap on ‘Clear Cache’.
- Close the WEBTOON app and any other apps before restarting WEBTOON.

2. Check your network connection.
- WEBTOON pages may not open or start properly when your network connection is unstable. Contact your network service provider if you are unable to connect to your network.

3. Delete and reinstall the app.
- If clearing the cache does not resolve the issue, we recommend that you reinstall the app. If you continue to experience the same error after reinstalling, contact us at Customer Care so we can look into the issue.

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Account/Log-in

I can’t log in using my social media account. toggle

You need to log in to your social media account and authorize permissions for the WEBTOON app.

Please make sure you entered the correct username and password associated with your social media account.

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I can't log in - the page says my email is not registered toggle
Our email logins are case sensitive, so make sure you are inputting the correct case-sensitive email address that you used to first register.
​
Alternatively, you may have created an account using social media login (Google, Facebook, Twitter, LINE), instead of email login. Try logging in again using the original sign-up method.

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How do I reset my password? toggle
1. If you signed up using an email address:
- Click ‘Forgot Password?’ on the login screen.
- Type your email address, click ‘Send’, then follow the instructions.

2. If you signed up using a social media account (Facebook, Twitter, Google, LINE):
- You cannot reset your password for your social media account on WEBTOON.
- Please reset or change your password directly on the respective social media platform.

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How do I delete my account? toggle
You can delete your account from the APP, desktop or mobile website.

To delete your account from the mobile app, please click on the Delete Account link.
Note: If your account was created using a Google account, we recommend that you use the desktop or mobile web browser to delete your account. 

APP: Go to the 'More' tab and click 'Settings.' Select 'Account' after logging in and click 'Delete Account.'
Desktop: Go to the 'Account' menu after logging in. Click 'Do you want to delete your account?' on the bottom of the screen.
Mobile Web: Go to the ‘Settings’. Tap on ‘Account’ after logging in and click "Delete Account" on the screen.

※ Coins remaining on your account will be permanently deleted upon account deletion. 

※ By deleting your account, you will also lose access to all digital content including your unlocked episodes. Once deleted, your access cannot be restored. 
※ Comments are not deleted automatically when your account is deleted. To delete your comments before deleting your account, follow these instructions.

Mobile: You can delete any comments by going to the ‘MY’ tab and tapping on the ‘COMMENTS’ section.
Desktop: You can delete any comments by going to the ‘Comment’ menu after logging in

 
※ If you have any series published on Canvas, you must delete them first to delete your account.

※ If you have a WEBTOON TRANSLATE account, please first delete your account from the “My Profile” page on the WEBTOON TRANSLATE PC site to proceed further.  ※ WEBTOON is not obligated to delete any remaining comments or CANVAS episodes after account deletion.

※ Once you delete your account, your account profile and subscription history will be deleted permanently and become unrecoverable.

If you experience any problems while deleting your account, contact us at Customer Care so we can look into the issue.

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Can I use Sign in with Apple on Android devices? toggle
Sign in with Apple is only available on PC, Mobile Web, and Apple devices with iOS 13 and above.

If you are using an iPhone, you can use the guest-user feature to purchase Coins. However, please note that Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore may be lost if you log out. Additionally, user support may be limited without a WEBTOON account.

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I have two accounts under the same email. toggle
You may have signed in using a social media account (Facebook, Twitter, Google, LINE) and then created a new account with the same email associated with that social media account. Try logging in with your social media account and then with your email to locate the correct account.

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Can I log in with Google? toggle
Logging in using a Taiwan or Thailand Google account is not supported at this moment due to regional service policies.

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My auto login was disabled and ‘My Series’ history has disappeared. toggle
You can access your reading history from ‘My Series’ once you log in again with your account.

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I haven’t received a password recovery email. toggle
Our password recovery email can occasionally end up in your spam folder. If you can’t find the email in your spam folder, go to your email settings and make sure that the webtoons.com domain hasn't been blocked from sending you emails.
If you continue to experience problems, please contact us at Customer Care so we can look into the issue.

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Do I have to create an account with my email address? toggle
You can create an account using your email, Facebook, Twitter, LINE, and Google. It’s your preference!

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How to use

How do I download WEBTOON episodes? toggle
The WEBTOON app allows you to download Originals so you can read your favorite comics on-the-go without a network connection.

Follow these easy steps to download episodes:

1. Select an Original.
2. Tap the (↓) button on the top right corner of the episode list or tap the side menu (︙) on the top right corner of an episode.
3. Choose the episodes you want to download to your device and hit the download button on the top right corner to begin the download!

* Reading downloaded episodes does not use data.
Due to copyright restrictions, each episode can only be downloaded once per account. 
Downloaded episodes are stored on your device for 30 days.

You can manage your downloads in the ‘My Series’ tab, under ‘Downloads.’

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How do I subscribe to my favorite series? toggle
Select a series and tap the ‘+Subscribe’ button on the top right corner of the episode list. You’ll receive push notifications on your app whenever new episodes are updated.

* You can sync your subscriptions across devices by logging in with your WEBTOON account.

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How do I manage my WEBTOON activity? toggle
Mobile: Tap ‘MY’ at the bottom of the home screen on the WEBTOON app to enter the ‘My Series’ page. There, you can see your read history, manage your subscriptions, check downloads, and view your comment activity.

Desktop: Log in, then hover the cursor over your username on the top right of the page. You will find ‘SUBSCRIBED’ and ‘COMMENTS’ in the hover menu.

* You can subscribe to a maximum of 300 Originals and 300 series on Canvas.

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How do I change my notifications settings? toggle
Mobile: Tap ‘MORE’ on the bottom right of the home screen, and then tap ‘SETTINGS’ on the WEBTOON app. You can change your push notification settings in the 'NOTIFICATIONS' menu. You can change your email notification settings in the ‘EMAIL’ menu.

Desktop: Log in to the website, then hover the cursor over your username on the top right of the webpage. You can find ‘Account’ in the hover menu. Once you select ‘Account’, you can change your email notification settings in the section ‘Email Notification’.

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I want to stop receiving the WEBTOON newsletter emails. toggle
Mobile: Newsletters are only sent if you logged in with your email address and have email notifications enabled. Tap ‘MORE’ on the bottom right of the home screen, and then tap ‘SETTINGS’. You can change your email notification settings in the ‘EMAIL’ menu.

Desktop: Log in to the website, then hover the cursor over your username on the top right of the webpage. You can find ‘Account’ in the hover menu. Once you select ‘Account’, you can change your email notification settings in the section ‘Email Notification’.

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How do I share my favorite series on social media? toggle
Mobile: To share a series, tap the ‘Share icon on the top rite of the episode list to share the series. If you want to share an individual episode you’re reading, tap any panel to show the top menu, tap the dropdown menu on the top right and you’ll find the ‘Share’ button.

Desktop: To share a series, click the social media button on the right of the episode list to share the series. If you want to share an individual episode you’re reading, click any panel to show the top menu, then click the social media buttons located on the top right.

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How do I report offensive comments? toggle
You can report inappropriate comments by tapping ‘REPORT’ (located right under each comment) and submit them to our staff for review.

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How do I report inappropriate content in an episode or series? toggle
To report inappropriate content, click the "Report" button located at the end of an episode or under the menu icon(︙) in the upper right corner of the episode viewer. You can also email us at webtoonsupport@webtoon.com.

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How do I change the app's display language? toggle
1. Tap on the ‘MORE’ tab.
2. Tap on ‘SETTINGS’.
3. Scroll to ‘OPTIONS’ and tap ‘Content Language’.
4. Select the language.

Your history, subscriptions, and downloads do not carry over to different display languages.

* Some of our series are unavailable in multiple languages.

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I can’t download the app. toggle
If you experience trouble downloading the app, check your network connection. We recommend being on a Wi-Fi network when downloading the app.
Cancel or delete any download progress and try downloading our app again.
You might be unable to download the app due to insufficient storage on your device.
Try to free up some space by deleting unused apps, media, or cache.

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I can’t connect to WEBTOON. toggle
Try resetting your network settings if you’re experiencing trouble connecting to WEBTOON.

Android Devices:
1. Go to your phone’s settings.
2. Tap on ‘Connections’.
3. Select ‘Mobile Networks’.
4. Tap on ‘Access Point Names’.
5. Open the side menu (︙) on the top right and ‘Reset to default’.
The location of settings may vary depending on the device.

iPhones:
1. Go to your phone’s settings.
2. Tap on ‘General’.
3. Select ‘Reset’.
4. Tap on ‘Reset Network Settings’ and confirm your action.


If you continue to experience problems after resetting your network settings, contact us at Customer Care so we can look into your issue.

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The app keeps stopping while loading the series. toggle
Check your network connection. If your network is unstable, you might have trouble loading images in the app.
If you continue to experience problems, contact us at Customer Care so we can look into your issue.

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The app froze on a white screen as soon as I launched the WEBTOON app. toggle
Check your network connection and the storage available on your device. If your network is unstable or if you don’t have enough storage available, the app may have trouble loading. If you continue to experience problems, contact us at Customer Care so we can look into your issue.

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My app display language changed to English after I updated the app. toggle
Your app display language settings should not change after updating. You can change your language settings by following these steps:
1. Tap on the ‘MORE’ tab.
2. Tap on ‘SETTINGS’.
3. Scroll to ‘OPTIONS’ and tap ‘Content Language’.
4. Select the language.

If you continue to experience problems changing your app display language, try changing your device's language settings.

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The app keeps crashing after I updated the app. toggle
Contact us at Customer Care so we can look into your issue.

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‘My Series’ and subscriptions suddenly disappeared! toggle
Check to see if you were logged out from your WEBTOON account. You can access your reading history from ‘My Series’ once you log in with your account.

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My history, subscriptions and coins disappeared. toggle
Check to see if you are logged in to the correct account. It's possible that either:​

1. You accidentally created a new account by signing in via social media (Google, Facebook, Twitter, etc), while the original account uses email login, or vice versa. To access your original account, please login using the correct sign in method that was used for the original account.​

2. Reading history is stored on device, not on your account. If you recently you upgraded your device, or re-installed the WEBTOON app, your reading history is reset. However, all your subscriptions should be available.

If you are using an iPhone, it's possible that you used the guest-user feature to purchase Coins. However, Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore lost if you logged out. Additionally, user support may be limited without a WEBTOON account.

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I can’t download WEBTOON episodes. toggle
Check your network connection and the storage available on your device.
If you continue to experience problems, contact us at Customer Care so we can look into your issue.

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I'm not receiving push notifications. toggle
Check ‘Notifications’ in ‘Settings’ to make sure push notifications are enabled.

If notifications are enabled, check your device’s push notification settings. If you have restricted app notifications in your device’s settings, the WEBTOON push notifications may not display correctly.

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I can't turn on push notification settings for New Releases, Notice & Events. toggle
For users located in the United States, New Releases, Notice & Events push notifications can only be turned on when you are logged in to your account. 

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What is Reading History Sync? toggle
Reading History Sync is a function that saves your reading history to your WEBTOON account, allowing you to continue reading where you left off. With this feature, you will be able to maintain your reading history across all your signed-in devices, even when you change your device or reinstall the app. This information will be reflected on the below pages:

1) Episode list page
2) MY > RECENT 

However, you must proceed with a one-time sync to keep your existing reading history. 
You can do so on the screens shown below.
 
[ APP ]
1) A pop-up will appear once upon launching the app with instructions on syncing your reading history.
2) Go to Settings > Sync Reading History

[ Mobile Web ]
1) A pop-up will appear upon opening the mobile website with instructions on syncing your reading history.
2) Go to Settings > Account > Sync Reading History

* This feature is available on Android/iOS versions 2.N.N and higher.
* This feature is not available on our PC site.

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All of my recently viewed episodes and series disappeared. toggle
You must proceed with a one-time sync to keep your existing reading history saved on your account. You can proceed with the sync on the screens shown below.

[ APP ]
1) A pop-up will appear once upon launching the app with instructions on syncing your reading history.
2) Go to Settings > Sync Reading History

[ Mobile Web ]
1) A pop-up will appear upon opening the mobile website with instructions on syncing your reading history.
2) Go to Settings > Account > Sync Reading History

* This feature is available on Android/iOS versions 2.N.N and higher.
* This feature is not available on our PC site.
* Your reading history cannot be restored if you delete the WEBTOON app, delete related app or mobile web data, or change your device. 
* If you log out before the sync is complete, parts of your reading history may be lost.

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I received a 'Storage Almost Full' error message during the sync. toggle
Your reading history will not by synced properly if there is not enough storage left on your device.

Please delete large videos, photos and any unused apps installed on the device to clear up device storage. After freeing up storage space, you can proceed with sync from the below screens.

[ APP ]
Settings > Sync Reading History

[ Mobile Web ]
Settings > Account > Sync Reading History

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An error occurred during the sync. toggle
If you received an error message during the sync, please contact us below. Please note that you may be requested to submit additional information depending on the content of your inquiry.

[ APP ]
SETTINGS > HELP > Community Support

[ Mobile Web ]
HELP 

* Your reading history cannot be restored if you delete the WEBTOON app, delete related app or mobile web data, or change your device. 

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Coins/Unlocking Episodes

What are Coins? toggle
Coins are currency that’s exclusive to the WEBTOON app on Android and iOS. You can use Coins to unlock Fast Pass or completed series available through Daily Pass to read ahead and support your favorite Creators. The number of Coins you need to use for each episode may vary depending on the WEBTOON series.

Coins can also be used to unlock Daily Pass episodes. For each Daily Pass series, you will be able to unlock one Daily Pass episode for free each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON.

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Do I need to create an account to use Coins? toggle
A valid WEBTOON account is required in order to purchase Coins. Create a WEBTOON account using an email address or a social media account to enjoy all content on WEBTOON!

If you are using an iPhone, you can also use the guest-user feature to purchase Coins. However, please note that Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore may be lost if you log out. Additionally, user support may be limited without a WEBTOON account.

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How old do I have to be to use Coins? toggle
There are no age restrictions on spending Coins if you are a WEBTOON app user. However, certain conditions and limitations on payment methods for purchasing Coins may apply depending on your device and respective app market (Google Play, Apple App Store).

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Can I use Coins to access paid content across multiple languages? toggle

Your Coin purchases are added to your account separately for each content language.

Coins purchased under a certain language setting can only be used on content in that language. Coins purchased under different language settings are not interchangeable.

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Are Coins on Android and iOS interchangeable? toggle
Coins are not interchangeable between Android and iOS due to the platform providers' policies.
Platform providers (Google, Apple) restrict importing of payment information stored on other platforms or third parties. Please refer to the information below for more details.
Android: Coins purchased on Android devices can only be used on the WEBTOON app for Android. Theses Coins are not interchangeable with Coins purchased on iOS devices. They cannot be accessed or used on iOS devices.
iOS: Coins purchased on iOS devices can only be used on the WEBTOON app for iOS. Theses Coins are not interchangeable with Coins purchased on Android devices. They cannot be accessed or used on Android devices.

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How do I purchase Coins? toggle
Once you’re logged into WEBTOON, you can purchase Coins directly from the Coin Shop. The link to the Coin Shop is at the top right of the ‘My Series’ Screen. You can also access the Coin Shop by tapping the episode that you’d like to unlock on series available through Fast Pass or Daily Pass.

If you are using an iPhone, you can also use the guest-user feature to purchase Coins. However, please note that Coins purchased using iOS guest login are not saved to a WEBTOON account, and therefore may be lost if you log out. Additionally, user support may be limited without a WEBTOON account.

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How do I use Bonus Coins? toggle
Bonus Coins are given when you purchase Coin packages. These Coins can be used just like regular Coins and do not expire.

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How do I check ‘My Coins’ purchase history? toggle
You can access your purchase history by going to the ‘MY’ tab and selecting the Coin symbol in the upper right corner.

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How do I use Coins? toggle
You’ll receive instructions for using Coins when you tap the episode you’d like to unlock on series available through Fast Pass or Daily Pass.

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Which devices and app versions do I need to purchase and use Coins? toggle
Coin purchases are only supported on the WEBTOON app versions 2.1.0 and above. Coins can only be purchased on Android devices and iPhones through Google Play and App Store in-app purchases.

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Can I purchase and use Coins on the WEBTOON mobile/desktop website? toggle
Coins can only be purchased and used on the WEBTOON app.

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Can I pay for Coins with a credit card? toggle
Direct credit card payments for Coin purchases are not supported at this time. You can purchase Coins through Google Play/App Store in-App purchases.

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Are my payments secure? toggle
WEBTOON makes every effort to keep your personal information confidential and safe.
All information you enter is encrypted to protect your privacy.

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How do I report Coin purchase payment errors? toggle
If your Coin balance does not update after your purchase, try restarting the app. You should be able to see your updated Coin balance on the ‘Coin Shop’ page. If your balance is still not updated, contact us at Customer Care for more help.

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Will I be charged even if a payment is not processed succesfully? toggle
You are only charged when your purchase is processed successfully.
If your Coin balance does not update after your purchase, try restarting the app. 
You should be able to see your updated Coin balance on the ‘Coin Shop’ page. If your balance is still not updated, contact us at Customer Care for more help.

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I keep getting a "Payment in progress" message. toggle
The “Payment in progress” message appears when you attempt to make a payment again while a payment is already in progress. If you attempt to make another payment before a previous payment is complete, the system automatically blocks any payments from being made. If you see this message, close the payment screen and try again after five minutes.

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My Coin balance disappeared after switching my device. toggle
The Coin balance on your account is retrieved automatically if your new device runs on the same operating system as your previous device.
If you switch to a mobile device running on a different operating system (e.g., Android to iOS, iOS to Android), your Coin balance on your previous device does not transfer automatically to your new device.
Coins are not interchangeable between Android and iOS due to platform providers' policies.
Platform providers (Google, Apple) restrict importing of payment information stored on other platforms or third parties.

For example:
Android: Coins purchased on Android devices can only be used on the WEBTOON app for Android. Theses Coins are not interchangeable with Coins purchased on iOS devices. They cannot be accessed or used on iOS devices.

iOS: Coins purchased on iOS devices can only be used on the WEBTOON app for iOS. Theses Coins are not interchangeable with Coins purchased on Android devices. They cannot be accessed or used on Android devices.

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My Coin balance increased even though I didn’t purchase any Coins. toggle
Coins may be added to your balance for the following reasons:
1) A purchase was refunded due to service issues.
Your Coin balance may increase if your content purchase was refunded due to service issues. You can go to ‘MORE’ to check your Coin balance.
2) You won Coins in an event.
You may have automatically received Coins for winning an event. Please check the email associated with your WEBTOON account for the event announcement.
If you have any other questions regarding Coins, contact us at Customer Care for more help.

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How do I cancel my Coin purchases? toggle
The WEBTOON app does not support Coin purchase cancellations. You can cancel your purchases and receive refunds through Google Play or the App Store where you purchased the Coins.

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How do I check the status of my cancelled Coin purchases? toggle
You can check your cancelled Coin purchases on your Google Play or App Store purchase history.

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Can I receive a refund for any Coins I've used already? toggle
There is a no refund policy for Coins that have been used.

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What is Fast Pass? toggle
Fast Pass lets you read the latest episode on certain series earlier than the regular release date. Look for episodes that display the Fast Pass icon, and you can access them with Coins. If you think you can wait instead, all Fast Pass episodes become free after a specific period of time.

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How do I unlock Fast Pass? toggle
You can only unlock Fast Pass using Coins. We do not support direct cash, credit card or other payments for paid content at this time.

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What types of content can I purchase, and how? toggle
You’ll receive instructions for using Coins when you tap the episode you’d like to unlock on series available through Fast Pass or Daily Pass.

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How much does Fast Pass cost and for how long are they valid? toggle
The price for Fast Pass may differ depending on the series. Check the amount of Coins required from the pop-up information which appears before you unlock Fast Pass for a paid episode. Once you’ve unlocked an episode with Fast Pass, you’ll always have access to it while the series remains on our service.

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How do I check my Fast Pass history? toggle
You can access your Fast Pass history by going to the ‘Unlocked’ page in the ‘My Series’ tab.

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Does reading unlocked episodes require data? (Do data rates apply?) toggle
Additional data rates (fees) may apply when you read content in 3G/4G environments. No additional charges apply if you have downloaded the episode after purchase.

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Can I cancel the Fast Pass I’ve used for an episode? toggle
We do not allow refunds for unlocked episodes.
If you are experiencing problems accessing unlocked episodes due to a purchase error, contact us at Customer Care for more help.

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How do I get a refund if there is a problem with an unlocked episode? toggle
If you are experiencing problems accessing unlocked episodes due to a purchase error, contact us at Customer Care for more help.

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Can I delete my history for Fast Pass and Daily Pass (payment history)? toggle
Our system does not support the modification of Fast Pass and/or Daily Pass history.

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What happens to my unlocked episodes if the series is discontinued? toggle
Even if a series is discontinued, you can access your unlocked episodes by going to the ‘Unlocked’ page in the ‘My Series’ tab.
If you can’t access an unlocked episode, contact us at Customer Care for more help.

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I unlocked an episode, but it’s locked again. toggle
Check your purchase history by going to the ‘MY’ tab and selecting the Coin symbol in the upper right corner.
If you can’t access an unlocked episode, contact us at Customer Care for more help.

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I unlocked the wrong episode. toggle
We do not allow refunds for unlocked episodes.
If you can’t access an unlocked episode, contact us at Customer Care for more help.

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My Coins were charged incorrectly. toggle
1. You will not be charged a second time if your purchase has a loading or other technical problem. Check your Coin Purchase/Use History on the ‘My Series’ tab to track your purchases.  

2. Additionally, please check whether you are comparing Coins within the same OS, instead of between different OS environments. 
- Android: Coins purchased on Android devices can only be used on the WEBTOON app for Android. These Coins are not interchangeable with Coins purchased on iOS devices. They cannot be accessed or used on iOS devices. 
- iOS: Coins charged on iOS devices can only be used on the WEBTOON app for iOS. Theses Coins are not interchangeable with Coins purchased on Android devices. They cannot be accessed or used on Android devices. 

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I can’t find Coins I’ve purchased or episodes that I’ve unlocked. toggle
If you can’t find Coins you’ve purchased or episodes you’ve unlocked, any of these situations might apply:

1. You may have accessed a free episode thinking you unlocked it with Coins. 
Sometimes readers may confuse reading a free episode with unlocking the episode. Please go to the ‘My Series’ page and click on the Coin icon to check your history and all unlocked episodes.

2. You logged in with a different account.
You may have used a different login method (e.g. email, Facebook, Twitter, LINE, Google). Please try logging into the account that you used to make your purchases.

3. Your app data was refreshed incorrectly after updating the app.
Your purchase history may not be accurate if your app data was not updated properly. If you don’t see your Coins, try checking your balance after closing the app completely and starting the app again.

4. Android Coins are not interchangeable with iOS Coins. 
Coins are not interchangeable between Android and iOS due to platform providers' policies.

If you continue to experience problems, contact us at Customer Care for more help.

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It says I have exceeded the number of devices I can register. toggle
WEBTOON allows one device to be registered per account. If you have already registered a device, you can change the registered device by going to ‘MORE’, scrolling to ‘OPTION’ and tapping on ‘Manage Registered Device.’  You can change devices two times per month.

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What are Free Coins? toggle
We occasionally have promotional events where we may give users Free Coins. You can use Free Coins the same way you would use regular Coins to unlock episodes.

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I didn't receive my Free Coins. toggle
You can review the details of your Free Coins by going to the ‘MY’ tab, tapping ‘My Coins’ and scrolling to ‘ADDED’. You can also view from which events the Coins are received.

If you are looking for the Bonus Coins you received when you purchased regular Coins, please note that Bonus Coins are not displayed separately. The Bonus Coins are added to your regular Coins. For example, if you already had 10 Coins on your account, and then purchased ‘90 Coins + 10 Bonus Coins’, your ‘Purchased’ number of Coins will be displayed as 110 (10 Coins + 90 Coins + 10 Free Coins).
If you continue to experience issues, contact us at Customer Care for more help.

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How do I use Free Coins? toggle
You can use Free Coins the same way you use regular Coins to unlock episodes.
Free Coins carry the same value as regular Coins (1 Regular Coin = 1 Free Coin).
If you have any Free Coins, they are used first when you unlock an episode. Your regular Coins are used after all your Free Coins have been used.

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Do Free Coins expire? toggle
All Free Coins have a specific expiration date which will be stated upon award. Remaining unused Free Coins will be removed from your Coin balance at the stated expiration date. 

You can check the expiration date of your Free Coins at any time by going to the ‘MY’ tab and tapping ‘My Coins’. Please note that purchased Coins have no expiration date.

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I want to know the status of my “Free Coins”. toggle
You can check the number of remaining Free Coins and their expiration date, and your Coin purchase history by going to the ‘MY’ tab and tapping ‘My Coins’.

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My Free Coins disappeared! toggle
Free Coins have an expiration date. You can check to see if your Free Coins expired by going to the ‘MY’ tab, selecting ‘My Coins’ and going to the ‘ADDED’ section. 
Any Free Coins on your account are used first when you unlock an episode on a series available through Fast Pass or Daily Pass. Your regular Coins are only used once there are no Free Coins remaining on your account. 
If you continue to experience issues, contact us at Customer Care for more help.

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Which completed series will be locked? toggle
A select number of completed series will be locked. Any completed series that is scheduled to be locked will have a 'grace period' after the final episode is published for readers to finish the story for free.

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How many Coins does it take to unlock an episode after a completed series becomes locked? toggle
The number of Coins required to unlock an episode after a completed series is locked depends by each series. You will see the amount of Coins required for each series in the pop-up which appears before you unlock an episode. You can access any episode you unlocked using Coins from your account while the respective series remain on our service!  

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What is an Episode Bundle? toggle
''Episode Bundle' is an option for users to unlock multiple episodes at once with Coins if they are reading a completed series that is locked. 

The number of episodes in an 'Episode Bundle' may vary across series.  Any individual episodes you have already unlocked using Coins and/or any episodes that are currently available because you used Daily Pass will automatically be excluded from the 'Episode Bundle.'

You can access your unlocked episodes from the 'UNLOCKED' page in the 'My Series' tab.

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What is Daily Pass? toggle
Daily Pass allows you to read 1 or more episodes for free after a completed series is becomes a Daily Pass series. 

Through the new Daily Pass offering for completed series, we can better support creators by giving more promotional support, as well as help them earn more revenue for completed works. These series have been popular in the past, and with the Daily Pass program, we are able to offer additional monetization opportunities for the creators and support their future projects. 

For each Daily Pass series, you will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON. 

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How do I use Daily Pass? toggle
For each Daily Pass series, you will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON.

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How long can I read an episode for free after using a Daily Pass? toggle
Episodes remain available to read for 14 days after using a Daily Pass. 
The time remaining until the episode is locked again is displayed on the episode list.

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What happens to an episode I used Daily Pass on after 14 days? toggle
The episode will be locked again after 14 days. You can unlock the episode again by using another Daily Pass. Episodes unlocked with Coins will remain available. 

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I've used up all my Daily Pass. When can I use Daily Pass again? toggle
Come back tomorrow to read more episodes for free with Daily Pass!Please check what time Daily Pass becomes available at the top of the episode list.

For each Daily Pass series, you will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON. 

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Where can I see the episodes I used Daily Pass on? toggle
Episodes unlocked with Daily Pass will appear on the 'UNLOCKED' page in the 'My Series' tab.
Episodes unlocked with  Daily Pass will disappear from this menu after 14 days when the episode is locked again and no longer available for free.

(* Episodes you unlocked using Coins will remain in this menu while the series remain on our service!)

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Can I download episodes after using Daily Pass? toggle
We do not support downloads for completed series once they are locked. 

Episodes that you downloaded before a series was locked will remain on your device for up to 30 days.

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How do I turn off notifications for Daily Pass? toggle
Please go to SETTINGS > NOTIFICATIONS and deactivate 'Daily Pass' to stop receiving notifications.
However, please note that you will no longer receive updates on Daily Pass events and promotions.

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I can't redeem my Free Coins even though I have completed the event. toggle
Please make sure that you are using app versions 2.3.0 and above. If you are using an older version, you will be unable to redeem your Free Coins. Please update your app to the latest version and try again.

If you are using app versions 2.3.0 and above and are still experiencing issues redeeming your Free Coins, please contact Customer Care. 

Please note that for some events (e.g. rebate events), Coins are not immediately redeemable. You can check the event details for more information on delivery dates. 

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How can I use my promotion code? toggle
You can use promotion codes on WEBTOON app versions 2.4.4 and above. If you are using an older version, please update your app to the latest version. For app versions 2.4.4 and above, you can enter your promotion code by going to the Coin Shop and selecting the Promotion Code menu.

You can also use promotion codes on our mobile web and PC web service. For mobile web, please go to MORE > PROMO CODE to enter your promotion code. For PC web, please go to your account page to access the Promotion Coin menu

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What is Daily Pass Original? toggle
Daily Pass Original is a WEBTOON-exclusive Original series that are launched fully complete. For each Daily Pass series, users will be able to unlock one Daily Pass episode each day. Each unlocked DP episode will be available for 14 days. You can also unlock the episodes using Coins, and these episodes will be available to you for as long as the series is on WEBTOON. 

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How are DPOs different from DPs? toggle
Daily Pass Original (DPO) series are newly launched complete series, while Daily Pass(DP) series are previously ongoing Original series that are now completed.

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Publishing on WEBTOON Canvas

What is Canvas? toggle
Canvas is WEBTOON’s open platform where anyone can publish anytime. Share your story with millions of readers every day, join a community of Creators, and monetize.

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How do I start publishing on Canvas? toggle
All the Creator tools are on our desktop website, as our mobile app is primarily focused on the reader experience.
1. Click ‘Publish’ in the top upper right corner to get started! 
2. If you haven’t already done so, register an account.  
3. Click ‘Create Series’ and fill in your series’ information
4. Upload your episode!

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How do I put music/gif/animations into my series? toggle
Currently, extra features like music, special effects, and animation are only available for Featured series.

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How do I save a draft? toggle
When you upload, you can save your episode as a draft or publish it immediately.
Saving it as a draft will upload your episode onto our server, but it will not be visible to your readers. You can only publish in the same order that the episodes were saved.

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How old do I have to be to publish? toggle
You must be 13 or older to publish or use WEBTOON.

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Who owns the content I publish on Canvas? toggle
When you publish on Canvas, you will always keep ownership over your work. We want to help you get discovered! You’re always welcome to use as many platforms as possible and continue to promote your work on social media while utilizing the tools we offer.

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What does it mean to be a WEBTOON Original? toggle
Becoming an Originals Creator means you’re guaranteed monthly compensation as well as marketing, PR, and editorial support.

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How are Originals chosen from Canvas? toggle
Editors reach out to selected Creators to offer the opportunity to become an Originals Creator.

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Why was my series taken down? toggle
Your series may have been taken down due to violating our Community Policy and Uploading Guidelines or Terms of Service.

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What is the process of restoring my series after it was taken down? toggle
Your series may have been taken down due to violating our Comunity Policy and Uploading Guidelines or Terms of Service.
Please review the Community Policy and Uploading Guidelines and once you’ve made the necessary edits to your content, contact us at Customer Care with the following information:
• Name of your Series
• Your username, or nickname on WEBTOON
• Episode Titles (if specific episodes were taken down).
Including this information will facilitate the process in getting your series restored.

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Someone is posting my series on WEBTOON without my permission. toggle
Please contact us at Customer Care for help with the following information:
• Name of the infringing Series
• URL of the infringing Series
• Proof of ownership of content (i.e. link to original posting or PSD file)
We will review your report and take the necessary actions.

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Where is the ‘Publish’ button? toggle
The ‘Publish’ button is only on the WEBTOON desktop website in the top upper right corner.

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My files aren’t uploading. toggle
Try resetting your network settings if you experience trouble connecting to WEBTOON.
If you continue to encounter problems after resetting your network settings, contact us at Customer Care for more help with the following information:
• Screenshot of the error page 
• Login account
• Country
• Device (e.g., Samsung Galaxy S8+, iPhone X, iPad 9.7, Kindle Fire HD8)
• OS & OS version (e.g., Android 8.0.0, iOS 11.3.1) 
• WEBTOON app version (Settings > About > App Version)
• Network Connection

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Can I upload CANVAS episodes using Internet Explorer? toggle
You may experience difficulty uploading images that exceed 2.5MB on Internet Explorer since the CANVAS episode upload process is optimized for Chrome.
Please use Chrome browser to upload your episodes.

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What if the file size of my thumbnail is larger than the upload limit? toggle
The required image size for square thumbnails must be 1080x1080px, and the maximum file size is 500KB. The required image size for vertical thumbnails must be 1080x1920px, and the maximum file size is 700KB. Furthermore, the specific format of the thumbnail needs to be in .JPG, .JPEG, or .PNG

If you are struggling to match the required image size and the maximum file size, we recommend exporting your thumbnail as JPG, or looking into an image compression tool.

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How do I create my profile page? toggle
A Creator Profile page for your account will be automatically activated if you have a published series on CANVAS. New CANVAS Creators will have access to their Creator Profile when they have successfully published their series on CANVAS. Once activated, your profile page will remain even if you delete all of your published series on CANVAS. If you wish to delete your profile page, please contact us at webtoonsupport@webtoon.com to deactivate.

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My profile page suddenly disappeared. toggle
Your profile page may have been taken down due to a violation of our Community Policy. Please check your email for the removal notification. For more questions, you can contact us at webtoonsupport@webtoon.com.

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How do I write a post? toggle
From the latest version of the app, go to the MY tab and click on your profile picture on the upper right to access your profile page. From your profile page, you can create a new post by clicking on the pencil icon in the bottom right corner. Please note that creating a new post is currently only available in the WEBTOON app. 

<How to edit a post>
1. Go to your profile page from the WEBTOON app.
2. Click the ... button on the upper right side of the post that was removed to edit. 
3. Copy the URL of the post and include the post URL in your email.

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My post suddenly disappeared. toggle
Your post may have been taken down due to a violation of our Community Policy. Please check your email for the removal notification. To restore your post, please contact us at webtoonsupport@webtoon.com after making the necessary edits to your post.

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How do I edit my profile? toggle
From the latest version of the app, go to the MY tab and click on your profile picture on the upper right to access your profile page. From your profile page, use the 'Edit Profile' button to make changes to your profile.  Please note that editing capabilities are currently only available in the WEBTOON app. 

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My profile picture disappeared. toggle
You can set a bio, profile picture, nickname, URL, and social media on your profile page. Anything that violates our Community Guidelines may be removed.

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When do I receive notifications about my profile page? toggle
You will receive push notifications when you have a new follower, or when a follower reacts to your posts. To change your push settings, go to More > Settings > Notifications > My Profile Updates. 

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My series does not appear on my profile page. toggle
Your series will not appear on your profile page if it is not yet published or has been blinded due to a violation of our Community Policy. For all other cases, please contact us at webtoonsupport@webtoon.com.

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Ad Revenue Sharing Program

What is the Ad Revenue Sharing Program? toggle
Our Ad Revenue Sharing Program is designed to provide a sustainable revenue stream for creators. Basically, we place ads in association with your series and share that ad revenue with you!
If you find any intrusive ads, contact us at Customer Care for more help with a screenshot of the ad. We’ll review your report and investigate the issue.

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How can I join the Ad Revenue Sharing Program? toggle
Follow these steps to join the Ad Revenue Sharing Program:

1. You will find the ‘AD SHARING’ tab under ‘MY WEBTOON’ if you are publishing one or more series on your WEBTOON account.
2. You can join the Ad Revenue Sharing Program by clicking the ‘JOIN’ button, selecting your creator type, and agreeing to the Ad Revenue Sharing Program Terms of Service.
3. Make sure to read the Terms of Service thoroughly.

After joining the Ad Revenue Sharing Program, you can apply for Ad Display on each of your eligible series. Requirements for being eligible are: 
① Over 40,000 Global Monthly Pageviews; AND
② Over 1,000 Total Subscribers

* Calculation of Global monthly Pageviews and Total Subscribers are based on the last day of the previous month.  

Once your application is submitted, we will review your content and account activity for approval. 
This may take a few weeks. WEBTOON reserves the right to approve or disapprove any requested Ad Display. Status updates will be available under the ‘AD SHARING’ tab.

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How long does the review take? toggle
Once you have been accepted to the Ad Revenue Sharing Program and have requested Ad Display for a particular series, you will be in our queue for review! This may take a few weeks.
We want to secure a stable inflow of ads for all of our Creators. Thus, we need to conduct a comprehensive review of every comic with an Ad Display request to make sure that we create an advertiser friendly environment.
We want to keep this program sustainable for everyone involved, and open the possibilities of more revenue in the future!
 
To prevent any delays in your application, we recommend reviewing our Community Policy and Uploading Guidelines, Ad Revenue Sharing Program Terms of Service and our Ad partner’s guidelines (Google AdSense) as well.

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How is the revenue calculated? toggle
We share 50% of the net ad revenue with you!
The net ad revenue is the total amount received by WEBTOON from third party advertisers for ads that are displayed on registered series. 
There may be some operational costs, expenses, and fees that are paid to third parties.

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How are payments processed? toggle
When you join the Ad Revenue Sharing Program, you will be able to access the ‘AD SHARING’ tab on your profile. 
Your payment will be posted to your account on a monthly basis and updated on the 21st day of the following month.
When you reach the minimum threshold of $100, you will receive a payment by the 15th day of the following month in $100 increments.

For Example:
● You have a previous balance of $20 in your Account as of June 1.

- Scenario 1:
You earn $70 in Net Ad Revenue during the month of June. This amount will update on your dashboard on July 21st. Your balance will then be $90 on July 21st. 
(Previous balance $20 + June Net Ad Revenue of $70)

No payment will be made in July as your minimum did not reach $100. 
The $90 will carry over to August.

- Scenario 2:
You earn $110 in Net Ad Revenue during the month of June. This amount will update on your dashboard on July 21st. Your balance will then be $130 on July 21st. 
(Previous balance $20 + June Net Ad Revenue of $110). 

You will be paid $100 at the end of July and your Account will have a remaining balance of $30 which will carry over to August.

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Why am I not receiving payment even though there is a balance in my Account? toggle
The payment threshold is $100 dollars. If your balance is under the threshold amount, it will not be paid out and will carry over to the next month.
If your balance is $100 or more, please make sure you have registered a valid Patreon ID in the ‘AD SHARING’ tab. 

If your balance is $100 or more and you have registered a valid PayPal ID or Patreon ID, please check your email inbox or your series’ status in the ‘AD SHARING’ tab to confirm if you have been restricted from the Ad Revenue Sharing Program. 

If you have been restricted, or your Ad Revenue Sharing Program has been cancelled, you will not receive your balance. 

For more details, please check the question: ‘What happens if I violate the policies and/or terms?’.

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How can I collect revenue? toggle
Once you register a valid PayPal ID or Patreon ID in the ‘AD SHARING’ tab, we will pay your Ad Revenue to your PayPal or Patreon Account. 

Please be sure to input the correct PayPal ID or Patreon ID. We will not be able to recover anything that is paid incorrectly!

If you do not register a valid PayPal ID or Patreon ID, payment will not be issued and your balance will continue to accrue.

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How do I handle taxes? toggle
Any payments that are made to you through our Ad Revenue Sharing Program will be taxed according to the tax laws where you reside. 

If there are any taxes associated with the payments you receive, you will need to make sure to file and pay the respective taxes.

We recommend that you reach out to a tax professional in your area if you have any questions.

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How can I split my share with my co-creators? toggle
If there are two or more Creators behind one series, the Creator who uploads the series will be responsible for distributing the Ad Revenue according to any agreements the Creators have.

WEBTOON does not have any responsibilities in arbitrating any disagreements between Creators.

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How do I cancel my participation in the Ad Revenue Sharing Program? toggle
You can turn off Ad Display for any of your series at any time by clicking on 'Cancel' next to your series title from the 'AD SHARING' tab of your account dashboard. You can also permanently end your participation in the Ad Revenue Sharing Program by opting out whenever you like. To opt out, click the 'Opt out' button at the bottom of the 'AD SHARING' page. 

If you turn off Ad Display or opt yourself out of the program, you won’t receive payment for the balance that accrues after the date when you turned off Ad Display and/or opted out of the program.

If you opt out or delete your account, any balance in your account above $10 from the time you opt out will be paid to you as long as you maintain a valid PayPal ID or Patreon ID. If you select PayPal as your Payment Method, you must register your Payment Information to receive the accrued balance on your account. You can also choose not to receive the accrued balance on your account when you opt-out of the program.

If you change your mind, you can rejoin 2 months after the day you opt out. Once you’ve opted out, any records will be deleted completely and can’t be restored if you rejoin.

If you just turn off Ad Display without opting out of the program, the $100 payment threshold will still apply.

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What type of content is allowed for the Ad Revenue Sharing Program? toggle
Our content guidelines across WEBTOON and with our Ad Partners can be found at these links:


All content must meet our Ad Partner’s guidelines in order to participate in the Ad Sharing Program.
Any adult or mature content is highly likely to be inappropriate for the Ad Revenue Sharing Program.

For more details and examples from our current Ad Partners, please check out their guidelines.

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When do content reviews take place? toggle
The content review takes place when you apply for Ad Display on your series.

WEBTOON also regularly reviews the content of qualified series to ensure that they continue to adhere to the content guidelines of the Ad Revenue Sharing Program.

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