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Received notification but no message arrives

Notifications are delayed or not received

If you're experiencing an issue with LINE notifications, please try the troubleshooting tips below in order and see if they resolve it.

Note: Be sure to try these tips in an area with a strong network connection.

Check the notification settings on your device and LINE

Make sure these settings are turned off

Note: You will not receive notifications if any of the following settings are turned on.

• Airplane Mode on your device (See here for details.)
• Low Power Mode on your device (See here for details.)
• Do Not Disturb with Focus on your device (See here for details.)
• Mute in LINE (See here for details.)

Make sure these settings are turned on

Note: You will not receive notifications if the settings below are turned off.

• The notifications setting for each LINE chat (See here for details.)
Note: If you see Mute at the top left of the screen when you tap the menu icon at the top of a chat, it means notifications for that chat are turned on.
• The general LINE notifications settings that you can access by tapping the Home tab > Settings > Notifications (See here for details.)

Try some general troubleshooting tips

• Restart your device.
• Free up storage space on your device by deleting any unnecessary apps and data.

Delete and then reinstall the LINE app

Delete the LINE app by selecting Offload App. (See here for details.)
Note: If loading will not finish after you tap Reinstall App, install LINE from the App Store.

If the person you're chatting with is using the Silent messaging feature available in LINE Labs, you will not receive notifications when they send you chat messages. Please ask them directly whether they're using the feature.

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