LINE

The information written in Help articles for iPad is aimed at users who are also using the LINE account they registered with their smartphone on an iPad.

If you're using LINE with a new account registered with an iPad or if you transferred the LINE account you registered with your smartphone to an iPad, please refer to the Help articles aimed at smartphone users.

Updated: January 14, 2025

This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
Topics covered

- Methods and examples of LINE account-stealing scams

- How a LINE account can be stolen

- What to do if you accidentally logged in on a phishing site

- Actions to take if your LINE account might have been stolen

- Things that may occur if your LINE account is stolen

Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.

Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.

• Messages sent via text message or email from someone pretending to be a delivery person, saying, "Sorry we missed you. Your package was kept on hold. Get details from this link."
Accessing the links in these types of messages will redirect you to a fake LINE login screen under the pretense of being required to have your package redelivered.

• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.

• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.


How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.

Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.

Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.

If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.


What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.


Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.

My LINE account was or may have been stolen


Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.

• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.

If you've been victimized, please contact the police immediately.

See also:
My LINE account was or may have been stolen

The default LINE emoji that can be used in chats was updated on November 25, 2024.

 

To use the updated emoji, update LINE to the latest version.

Note: No action is required to start using the updated LINE emoji.

Updated: December 3, 2024

Support for LINE smartphone app versions earlier than 12.18.0 has ended as of November 5, 2024.

You'll no longer be able to use LINE with any version earlier than 12.18.0. Please check the information below based on the version of iOS or Android you're using.

iOS version 14/Android version 7.0 or later:
You can continue using the LINE app by updating it to version 12.18.0 or later.

iOS version 13.7.0/Android version 6.0.1 or earlier:
You will be unable to use the LINE app because you cannot update it to version 12.18.0 or later.
Note: You can use the LINE app by updating to iOS version 14/Android version 7 or later.

 

If you're unable to update LINE on iOS version 14/Android version OS 7.0 or later, refer to the following Help article.

 

I can't install/update LINE

Updated: December 2, 2024

The issue occurring with some users where thumbnails in LINE albums were not displayed correctly (e.g. other users' photos were shown) was fixed at 1:14 am on November 30, 2024 (UTC+9). The LINE app has also been updated.

We apologize for the inconvenience, but please update your LINE app.

If you're unable to update the LINE app for any reason, please follow the steps below.

For iOS users:

1. Open the chat where the album is saved and tap at the top right of the screen.
2. Tap Settings > Delete data.
3. Next to Album cache, tap Clear.

For Android users:

1. On your device, tap Settings.
2. Tap Apps > LINE > Storage & cache.
3. Tap Clear cache.
Note: The steps may appear differently depending on your device.