Issues
Creating/transferring a LINE account
Checking/changing your registered information
Purchasing/using items
Friends/Groups
Chats/Calls/Notifications
LINE VOOM
Get more out of LINE
Safety/Security
LINE Pay
About Business Alliances
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If the issue persists, try the following troubleshooting tips.
• Update the LINE app here.
• Update your OS to the latest version.
• Close all running apps.
• Restart your device.
• Delete any unnecessary apps and data on your device.
• Check or disable any web limiting or filtering services you may have in place.
• Go back to your chat list and reopen the chat you're having issues with.
Please note that sometimes it may take a while for a chat message to show up after you receive the notification.
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If you're having issues with creating, inviting friends to, or leaving a group chat, see this Help page.
See this Help article for issues with group notes, or this Help article for issues with group albums.
If you're experiencing another issue with group chats, try the following troubleshooting tips.
• Update the LINE app here.
• Restart your device.
• Go back to your chat list and reopen the chat you're having issues with.
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We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.
Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.
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