Help center

I haven't received the Coins I purchased

If you haven't received the Coins you purchased, try:
• Restarting your device.
• Checking your Coin balance and purchase history.

To check your Coin balance and purchase history:
1. From the Home tab, tap Settings.
2. Tap Coins.
Note: On your smartphone, tap here to go to Settings.

If the Coins you thought you purchased don't appear in your purchase history, see the section below based on your device's OS.

Android

Check the status of the transaction on Google payments center.
Note: If you don't remember your required login information, please contact Google.

If the relevant purchase history doesn't appear in Google payments center:
It means the purchase didn't occur because the payment wasn't completed properly for whatever reason. In this case, please try purchasing Coins again.

If the relevant purchase history appears in Google payments center:
It may take up to four days to receive your Coins after the transaction/purchase is completed. If four days have passed from the payment completion date on Google payments center and you still haven't received your Coins, please contact us via this Inquiry Form.

iOS

Check your order history with Apple.

Check your purchase history for the App Store, iTunes Store, or other Apple media services here.
Note: If you don't remember your required login information, please contact Apple.

If the relevant purchase history doesn't appear in your Apple purchase history:
It means the purchase didn't occur because the payment wasn't completed properly for whatever reason. In this case, please try purchasing Coins again.

If the relevant purchase history appears in your Apple purchase history:
It may take around 24 hours to receive your Coins after the transaction/purchase is completed. If 24 hours have passed from the payment completion date on your Apple purchase history and you still haven't received your Coins, please contact us via this Inquiry Form.

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