I'm unable to purchase a melody with coins.

Getting Started

LINE Call

Changing accounts/devices

Frequently asked questions for LINE Melody's partners

We would like to inform you that in the event that any partner wishes to delete any Melody content from the LINE Melody platform, you will have two (2) options to choose as follows:

1. Partners can delete the melody content that you want by yourself through your LINE Melody user account. In this regard, the partners must notify a list of melody contents and the artists’ name prior to at least 10 (ten) business days through dl_linemelody@linecorp.com with the following details. Once you have finished deleting the melody content, you must immediately notify us via email.

1.1) Name of the music label which is the copyright owner or licensee of the melody content

1.2) Name of the melody from which the content was deleted

1.3) Artist Name

1.4) Melody ID (if any)

1.5) The date on which the melody content was deleted

2. In the event that the partner’s Melody user account has a problem causing the partner to be unable to delete the melody content or when the partner wishes to delete the numerous numbers of melody contents, the partners can send a request to us to consider deleting melody content on your behalf. In this respect, you must submit a request through dl_linemelody@linecorp.com at least 30 (thirty) business days in advance before the date on which you wish us to delete the content. In this regard, you must specify at least the following details for our acknowledgment:

2.1) Name of the music label which is the copyright owner or licensee of the melody content

2.2) Name of the melody you wish to delete

2.3) Artist name

2.4) Melody ID (if any)

2.5) The date on which the melody content is intended to be deleted

We reserve the right not to proceed with your request if we find that the details you have sent to us are incorrect, insufficient, or are not compliant with the requirements as specified by us, and we are not responsible for any damages incurred.

3. Should the partner wish to inquire more information, please contact at dl_linemelody@linecorp.com.

Was this page helpful?

LINE

Help center

Search Help articles

Getting Started

About LINE Melody

User manual

Payment

LINE Call

Changing accounts/devices

Melody by Me

Troubleshooting

Frequently asked questions for LINE Melody's partners

Getting Started

How to purchase and set ringtone or ringback tone?

About LINE Melody

What is LINE Melody?

Supported country

Supported LINE version

How many types of melodies are there?

What is the difference between a ringtone and a ringback Tone?

User manual

How to purchase

Send Melody as a gift

Purchased melody check

Purchase history check

How to set Ringtone

How to set Ringback tone

How to share Melody

Can I create ringtones or ringback tones using my own voice?

How to find a melody in Melody Shop?

Are there any songs from International artists available on Melody Shop?

How to get update about campaigns from my favorite artists?

Does LINE MELODY offer a free trial?

How can I find the free melodies that LINE MELODY is giving away on special occasions?

Payment

What payment methods do you accept?

What does "LINE Verified Reseller" mean?

Adjustment to LINE Coins prices

LINE Call

I can’t hear Ringtone or Ringback tone during LINE Group Call

Changing accounts/devices

Can I still use purchased melody in old account on a new phone?

Melody by Me

How to create my own ringtone using Melody by Me?

What is Melody by Me?

What are the supported devices and operating systems for Melody by Me?

How to improve the sound quality of my audio recordings?

Can I edit the title of the saved voices?

How to start using the voices I have just created via Melody by Me?

Do I need to purchase all of my recorded voices?

How many voices can I create and save? How long are the voices saved in my account?

How to report an inappropriate ringtone or ringback tone?

Can I resell my recorded melodies on the Melody Shop?

Do the purchased melodies expire?

Troubleshooting

I can't find the melody I purchased.

I'm having trouble completing a payment transaction for a melody.

I'm unable to purchase a melody with coins.

I still hear the old ringtone after selecting a new one.

I'm having trouble creating a voice on Melody by Me.

I'm having trouble creating more voices in Melody by Me.

My ringback tone was changed without my knowledge

Frequently asked questions for LINE Melody's partners

Steps to remove your melody content from LINE Melody platform