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What kind of service is LINE Pay?

LINE Pay is a payment service that allows you to make purchases from LINE Pay merchants, as well as send money and split bills with your LINE friends.

You can easily make payments with a credit card/debit card by registering it with LINE Pay. If you open an account, you can also make payments using money you add to your balance.

For more information, please see here.

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Recommended system specifications for LINE Pay

We recommend using the following system specifications.

iPhone:

iOS 15.0 or later

Android:

Android OS 8.0 or later

Please also see the recommended system specifications for LINE.

If you reset your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that's able to receive voice calls registered to your LINE account.

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Is there a fee to use LINE Pay?

There is no service charge for using the LINE Pay, except

1. for some merchants. Please recheck condition of merchants directly.

2. LINE Pay reserves the right to charge an account maintenance fee at 50 baht/year, if the account has no transaction* within 12 months.

LINE Pay will start to charge the first year fee from your e-Wallet on 15 July 2023.

To avoid the account maintenance fees, please make at least 1 transaction before the due date of each year.

For more information, please contact Call center at 02-026-3779 or LINE Pay LINE official account @lpcs.

Announced on 15 July 2022

*Transaction refers to top-up, withdrawal, transfer, or payment made through LINE Pay account.

More information click >

3. there is a fee (15 THB) each time you withdraw money from your LINE Pay balance to your bank account.

Note: You will be charged 15 THB for each withdrawing but the first four withdrawing of each month will become a cash back to your LINE Pay wallet.

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LINE Pay displayed under my Wallet tab but I didn't sign up for it

The LINE Pay icon appearing under the Wallet tab does not mean that you are signed up for the service.

To use LINE Pay, you need to go to Wallet, tap LINE Pay, agree to the terms of use, then create a LINE Pay account. You will need to set a different passcode for LINE Pay, but the service uses the same email address and phone number registered to your LINE account.

If you see the signup screen when you tap the LINE Pay icon, it means that you are not registered to the service.

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Is LINE Pay safe?

You can protect your LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.

Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock:

1. From the LINE Pay menu, tap Settings > Passcode(PIN).

2. Turn Passcode(PIN) Lock ON.

LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on LINE Pay for confirmation. When a payment is made, LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with LINE Pay.

Note: Your profile information will not appear on phishing sites. Please read to learn more about our Privacy Policy

If you lose your smartphone, simply contact us and we will deactivate your LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your LINE Pay account, please apply after seeing this page.

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Why was I charged an international transaction fee?

Some card companies may charge you an international transaction fee if you make a purchase with a merchant from a country other than the one your LINE Pay account is registered in.

E.g. If a LINE Pay user in Thailand makes a purchase at a shop from a country outside of Thailand, they may be charged an international transaction fee.

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What is Know Your Customer (KYC)?

LINE Pay (Thailand) Company Limited has been licensed to provide electronic payment service under the supervision of the Bank of Thailand. It is therefore necessary to verify identity(KYC) and perform Customer Due Diligence check.

According to the Anti-Money Laundering Law and the relevant Bank of Thailand announcements in order to establish identity verification standard in service, the Company is required to do KYC verification based on information provided by customer to review with the relevant authorities.

For requesting Laser ID of Thai National ID Card, this is for checking ID Card status with the Department of Provincial Administration to ensure that the customer exists and not in an inappropriate status or not use the confiscated ID card to activate in order to prevent spoofing or to receive money and/or other benefits on behalf of the customer.

LINE Pay (Thailand) Company Limited has acted under the financial service safety standard. We protect your personal information as confidential as the standard of financial institutions.

And hereby certify that such information will not be used by any other purposes without the consent of the customer. All customer information will be protected under the company's privacy policy.

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Personal Data Protection Policy

The right to privacy as well as personal data protection are LINE Pay (Thailand) Company Limited ("company") utmost priority. We fully understand that data subjects prefer to have their personal data securely protected. The Personal Data Protection Act also specifies rules and measures in order to regulate and provide protection of personal data in relation to the collection, use, and disclosure of a data subject’s personal data.

Our Company has established the privacy policy as a security measure standard to protect the personal data of data subjects. Please follow these steps to learn more about our privacy policies.

1. Open main menu of LINE Pay > setting > Terms of Use

2. Choose “Privacy Policy”

Or you can access to our “Privacy Policy” by clicking on this link

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Signing Up and Leaving

How do I sign up for LINE Pay?

Start the LINE app and tap Wallet > LINE Pay, and agree to each of the Terms of Use to complete the sign up process.

When you sign up, you will need to register your name and your Thai National ID Card number to verify your identity as required by law.

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Can I enable my balance if I am not a Thai citizen?

Yes, foreigners living in Thailand can enable their balance.

After entering your name and ID Card Number, read and agree to the Terms and Conditions of Use to enable your balance.

You can hold a maximum balance of THB 5,000 in your account.

Note:

- You can view more of your ID card details by tapping the "?" mark on the ID Card field.

- Entered personal information will only be used when verifying your identity.

- Once information has been entered and registered, it cannot be corrected. Be sure to enter accurate information.

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How do I delete my LINE Pay account?

You can delete your LINE Pay account from the Settings menu by following the steps below:

1. In LINE Pay, go to Settings > Delete LINE Pay Account > Delete LINE Pay Account

2. Tap OK on the confirmation message

Note: Deleting your account will delete your entire transaction history and promotion coupons. You can't restore your data once it has been deleted.

Please note that you will not be able to delete your account immediately in the following cases:

• There are transactions pending

You will be able to delete your account after the transaction is completed.

• Your account is deactivated

You will be able to delete your account after reactivating it. See the following Help article for more information:

I want to reactivate my account

• You have more than THB 15 left in your account

You can delete your account if you choose to forfeit your balance, or after you withdraw it.

Please note that once you forfeit your balance, you will not be able to withdraw it.

• You have a negative balance

If you have a balance of less than THB 0, please delete the account after you complete all remaining payments for the account.

You will not be able to delete the account yourself in the following cases:

• You transfer your account to an OS not supported by LINE Pay.

Note: Only iOS and Android OS are supported. Other OSes, including BlackBerry, Nokia, and Windows Phone are not supported.

• You transfer your LINE account with a phone number from another country

If any of the above apply, you will be able to delete your account after contacting Customer Care and verifying your identity.

If you have a LINE Pay balance more of than the THB 15 withdrawal fee, we can transfer the balance to a bank account of your choosing. Please note that the chosen bank account must be in your name.

LINE Pay Customer Care

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Can I stop my child (a minor) from using LINE Pay?

If you are unable to delete the LINE Pay account directly from your child's smartphone, and you want them to stop using LINE Pay, please contact us at LINE Pay Customer Care. We will help you with the required procedures and documents.

LINE Pay Customer Care

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Why do I have to register my National ID Card number when opening an account?

As required by the Bank of Thailand, you need to register your National ID Card number when opening a LINE Pay account.

Your registered information is used for verification that is necessary for some services, such as making payments with your LINE Pay balance. Please be assured that your information is encrypted and protected using strict security measures.

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Will deleting my LINE account automatically delete my LINE Pay account?

Before you can delete your LINE account, you will first need to delete your LINE Pay account.

Additionally, if your LINE account is not carried over correctly when changing devices, your LINE Pay account may become inaccessible.

If you changed devices and are unable to access your account, please see here.
If you are unable to delete your LINE Pay account, please see here.

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Account

What should I do if I have forgotten my passcode?

If you forget your LINE Pay password, please set a new password according to each case.

Case 1: Email is registered with LINE and credit card is linked to LINE Pay.

Case 2: Email address is not registered with LINE but credit card is linked to LINE Pay.

For case 1&2 please follow the steps below.

For foreigners, if you do not have a card registered to LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? found under the passcode input box.

2. Select a verification method to verify your identity.

To verify your identity, choose one of the following:

- Registered credit card (you must wait 24 hours after registering the card as your payment method)

- Thai Citizen ID Card

Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.

3. Please enter the required information for the relevant verification method you chose and tap OK.

4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.

5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.

6. If registering an email with LINE but not having a credit card linked to LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen.

7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.

Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.

1. Select service LINE Pay

2. Select category Register / Cancel service / Forgotten password

3. Details, select Forgot password

Complete with attaching documents to verify ownership of the LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).

When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.

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I want to reactivate my account

If you are unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request

You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen.

If you haven't set a LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country

When you transferred your LINE account (using your registered email address or the Facebook account it is linked with), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account

When you tap Reset Account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you had been using again

Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the LINE Pay account you had been using again by going to More > LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it

Please contact us again after referring to this page.

You changed to a device that is not supported by LINE Pay

LINE Pay can only be used on Android or iOS smartphones. If you transfer your LINE account to a device running either Android or iOS, you will be able to use LINE Pay again.

You transferred your account without setting a passcode and your account was deactivated

If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access LINE Pay because you changed your device

When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access LINE Pay even if the device is supported. To use the service again, please delete your existing LINE Pay account and sign up once more. Please request to delete your account here.

You cannot access your account because you forgot your passcode or are locked out of your account

If you entered the wrong card information or Reference No. more than five times when trying to reset your passcode, your account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above

Please contact us here.

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Can I continue using LINE Pay after changing to a new device?

Yes, you can continue using LINE Pay even if you change to a new device.

Carrying over LINE accounts

Install LINE on your new device and log in via Log in to carry over your LINE account. This will automatically carry over your LINE Pay account information.

However, you will not be able to use LINE Pay in the following cases, even if you carry over your LINE account. If the below applies please delete your LINE Pay account before changing devices.

1. If you carry over your LINE account to a device operating on an OS not supported by LINE Pay. OSes other than iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.

2. If you carry over your LINE account to a device not supported by LINE Pay. Devices other than a smartphone, such as tablets, are not supported.

3. If you carry over your LINE account to a phone number of a different country.

The LINE Pay features available differ by country.

If you carried your account over to a phone number of a different country, your LINE Pay account will automatically become inaccessible. In this case, you will no longer be able to use your LINE Pay account, even if you carry over your account to a phone number of your previous registered country.

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How to verify your identity if you forgot your passcode

The procedure to verify your identity in order to reset your passcode differs depending on the country you registered your LINE account in (the country code of your registered phone number).

Please refer to the article relevant to your country.

- For Japan, see this article.

- For Taiwan, see this article.

- For Thailand, see this article.

- For Indonesia, see this article.

- For all other countries, see this article.

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How to reactivate your account

The procedure to reactivate your account differs depending on the reason your account was suspended and the country you registered your account in (the country code of your registered phone number).

Please refer to the article relevant to your country.

- For Japan, see this article.

- For Taiwan, see this article.

- For Thailand, see this article.

- For Indonesia, see this article.

- For all other countries, see this article.

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I can't use my account after changing devices

If you create a new account instead of selecting Log in after changing to a new device, repairing your device, or reinstalling LINE, your LINE Pay account information will not be transferred. You will need to sign up for LINE Pay once again.

Please note that you will not be able to sign up for a new LINE Pay account if your previous account has a negative balance or has any transactions pending. In this case, please contact LINE Pay Customer Care.

LINE Pay Customer Care

If your previous LINE Pay account had a positive balance, you can transfer it after verifying the credit card or bank account you registered to your previous LINE Pay account. Please call the LINE Pay Customer Care number above if you are unable to verify your registered information.

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Can I use the same LINE Pay account on multiple devices?

LINE Pay cannot be used on multiple devices at the same time.

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Do I need to enable a passcode?

Setting a LINE Pay passcode will protect your LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your LINE Pay balance and card details, please follow the steps below.

1. From LINE Pay go to Settings > Passcode.

2. Switch ON Toggle Passcode.

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Can I deactivate my account?

To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that LINE Pay accounts are free, and no money will be moved unless you use LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

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How do I change my passcode?

You can change your passcode from the LINE Pay Settings.

Steps to change your passcode:

1. Go to LINE Pay Settings.

2. Tap Passcode.

3. Tap Reset Passcode.

4. Enter your current passcode.

5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for LINE Pay from other services, and change it regularly.

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I don't know the phone number or email address registered to my LINE Pay account.

The phone number and email address registered to your LINE Pay account will differ depending on which version of LINE you are using. In LINE go to Home > Settings > LINE to check the app version. To confirm the phone number and email address registered to your LINE Pay account, follow the steps which apply to you.

LINE for Android

Version 5.4.1 or later - in LINE go to Home > Settings > Account

Version 5.4.0 or earlier - in LINE Pay go to Settings > Registered Information

LINE for iOS

Version 5.3.1 or later - in LINE go to Home > Settings > Account

Version 5.3.0 or earlier - in LINE Pay go to Settings > Registered Information

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Why can't I set a passcode?

In order to use LINE Pay safely, you're required to set a 6-digit passcode.

Please be aware that you cannot set one if:

• The same number is being used three or more times consecutively

E.g. 111***

• There are less than two kinds of numbers, even if they are not consecutive

E.g. 202020

• There is a set of three numbers in ascending or descending order

E.g. 123***, 876***

• The last four digits of the phone number registered to LINE Pay is used

E.g. If your registered phone number is 090-1234-5678, your passcode can't include 5678.

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Adding and Withdrawing Money

How do I add money?

You can add money via the following methods. Please see the relevant Help article for more details.

Add money from a bank account

Mobile Banking Apps

Other methods

Adding money using My Code

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How do I add money from a bank account?

Currently, accounts from the following banks can be linked to LINE Pay:

• Siam Commercial Bank (SCB)

• Bangkok Bank (BBL)

• KASIKORNBANK (KBank)

• Krungthai Bank (KTB)

• TMB Thanachart Bank (TTB)

• Bank of Ayudhya (BAY)

To add money:

1. From the LINE Pay main menu, tap Add Money > Bank Account.

2. Select a registered bank account or register a new one.

3. Enter an amount and tap Add Money.

4. Enter your LINE Pay passcode.

If your LINE Pay balance is not linked to a bank account, please see the methods for adding money below.

Siam Commercial Bank (SCB)

In the LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, tap Siam Commercial Bank and enter the personal information you want to link to LINE Pay.

3. Tap Next, then on the Terms and Conditions of Use screen tap Accept > OK.

4. A one-time password (OTP) will be sent to your mobile phone.

5. Enter the OTP and complete linking your account.

Bangkok Bank (BBL)

In the LINE Pay app

1. From the LINE Pay main menu, tap Add Money > Bank Account.

2. Select BBL Bank.

3. Enter your ATM or debit card information, then select I'm not a robot.

4. Complete the CAPTCHA verification and continue.

5. Enter your phone number and the information from your Thai national ID card registered with Bangkok Bank.

6. Enter the OTP that was sent to you by text message.

7. Tap the button to confirm your registration.

8. Wait until your registration is processed.

KASIKORNBANK (KBank)

From a KBank ATM

1. Select Apply for all services/SMS transaction alert/K-Mobile Banking/Other.

2. Select Register Direct Debit/Auto Top Up.

3. Select Register Direct Debit > Specify Company ID.

4. Select the account type.

5. Enter the 5-digit Company ID (80432) and select Correct.

6. Enter the 10-digit Reference No. and select Correct > Confirm.

7. Check that the information is correct and select Confirm Transaction.

8. A message will appear when the KBank and LINE Pay accounts have been successfully linked. The link will be completed on the next business day.

Note: Please check the notification you receive on the LINE app.

Krungthai Bank (KTB)

In the LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, tap Krungthai Bank.

3. Choose to register a Netbank or Card account.

4. On the Terms & Conditions screen, tap Accept > OK.

5. Enter the required information, then tap Log in.

6. Enter the information again and verify your identity.

7. Tap Get New OTP to receive an OTP. After entering it, tap Next.

8. Check that the information you entered is correct and tap Confirm.

9. Complete linking your Krungthai Bank Account.

TMB Thanachart Bank (TTB)

In the LINE Pay app

1. From the main menu, tap Add Money > Bank Account.

2. On the bank select screen, select TMB Bank.

3. On the Terms & Conditions screen, tap Agree > OK.

4. Enter the required information.

5. Enter your ATM Pin.

6. Enter the information again and tap Confirm.

7. Enter the OTP that is sent to your registered phone number and tap Confirm.

8. Complete linking your TMB Bank account.

Bank of Ayudhya (BAY)

In the LINE Pay app

1. From the main menu, tap Add Money > Bank Account

2. On the bank select screen, select Bank of Ayudhya

3. Select Agree to accept the terms of service.

4. Enter Krungsri Online username, password and birth date.

5. Check your bank account number and phone number, then select Next

6. Enter the OTP sent to your registered phone number, then select Next

7. Check the information and select Confirm

8. Complete linking your Krungsri bank account

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Is there a limit to the amount of money I can add?

The limits to add money for each bank are as follows for Thai citizens:

Bangkok Bank

If adding money via ATM, online or mobile banking:

Minimum: THB 300

Maximum: THB 49,999

KASIKORNBANK

If adding money via ATM, online or mobile banking:

Minimum: THB 300

Maximum: THB 5,000

Siam Commercial Bank

Minimum: THB 300

Maximum via SCB Direct Debit: THB 20,000

Maximum via SCB ATM: THB 49,999

Maximum via SCB Easy Net/SCB Mobile Banking: THB 3,000

The limits to add money for foreigners living in Thailand are as follows:

Applicable to all banks

Minimum: THB 300

Maximum: THB 5,000

Note: The maximum amount of money that can be added a day is THB 10,000.

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How do I withdraw money?

Please follow the steps below

1. From the LINE Pay menu, tap Settings > Withdrawals.

2. Select the account you wish to withdraw to, or select a new withdrawal account and enter the account number.

3. Enter the amount you wish to withdraw and tap Withdraw Money.

4. Enter your LINE Pay passcode.

The money will be deposited into the designated account within two days of the withdrawal date.

Note:

- There is a fee of THB 15 per withdrawal.

- If you have not set a LINE Pay passcode, you must set one when you register an account for withdrawals.

- Processing times may vary depending on the bank.

- Users are required to make a reserve for the withdrawal fee of 15 THB per each transaction, not including the amount that is withdrawn which will receive a refund of the withdrawal fee to LINE Pay wallet the next working day.

- Users will receive a cash back of 4 withdrawal fees / month / LINE Pay account to LINE Pay wallet.

- If there is a 5th withdrawal transaction onwards, the system will collect a withdrawal fee of 15 baht / transaction.

- Effective on 16 December 2019

- If the LINE Pay password has not been set, it is necessary to set up the LINE Pay password when registering a bank account for withdrawal.

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Can I register more than one bank account?

Yes, you can register more than one bank account; however, for BBL bank accounts you can only register up to five accounts.

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What should I do if I can’t register my bank account?

If you are unable to register your bank account, please double check the information you are entering and try again.

Foreigners using LINE Pay can register bank accounts from the following three banks:

TTB Bank (ttb)

Bangkok Bank (BBL) and Kasikornbank (KBank)

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I want to delete my registered bank account

Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Are there fees to add and withdraw money?

There are no fees to add money to LINE Pay except at some top up Kiosks.(Boonterm Kiosk and Termsabuyplus Kiosk). However, there is a fee of THB 15 each time you withdraw money from your LINE Pay balance.

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How long will it take to receive money after requesting a withdrawal?

Your money will be transferred to the bank account you selected within two business days of requesting the withdrawal, depending on the bank you're using.

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Are there other ways to add money?

Yes, you can also add money via mobile banking, internet banking, at ATMs, Boonterm Kiosks, and the My Code feature.

Please see the steps in below links.

Mobile Banking Apps in LINE Pay

Siam Commercial Bank (SCB)

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Can I see a breakdown of my transactions and my transaction history?

In LINE Pay, you can see these details under Settings > Account Activity.

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What are the withdrawal limits?

The daily withdrawal limits for Thai citizens are as follows:

For all banks

Minimum: THB 100

Maximum: THB 49,999

Note:

- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 100,000.

- There is a service fee of THB 15 every time you withdraw money.

The withdrawal limits for foreigners living in Thailand are as follows:

For all banks

Minimum: THB 100

Maximum: THB 5,000

Note:

- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 10,000.

- There is a service fee of THB 15 every time you withdraw money.

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Adding money using My Code

You can add money to your balance using the My Code feature on LINE Pay by following the steps below:

1. From the LINE app tap More > LINE Pay.

2. Enter your LINE Pay passcode.

3. Tap My Code.

4. Scan your code at the store's QR code reader.

Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.

5. Pay for the amount you want to add in cash.

You can charge your LINE Pay balance at the following stores:

- McDonald: Available at 254 branches nationwide

- Kerry Express Parcel Shop: Available at over 350 branches nationwide

- Bangkok Skytrain (BTS) - All stations

- Food Center:Paragon Food hall, The Mall Bangkae, The Mall Bangkapi, The Mall Thapra, The Mall Ngamwongwan, Emporium, Emquatier,and Century Food Center

- TST Tower Building (1st Floor)

- AIS Shop and Serenade Shop 140 branches nationwide

- Telewiz Shop 426 branches nationwide

- CenPay's Counter available at over 1,800 branches nationwide : Central Food Hall and Tops, Central, Robinson, B2S, Officemate, Thai Watsadu, baan&BEYOND, Power Buy, Segrafedro, Matsumoto Kiyoshi,and Supersports

Note:

* Adding money using the My Code feature can only be done at physical store locations with QR code readers.

* The maximum and minimum amounts of money you can add using the My Code feature are as follows:

Minimum per transaction: THB 100

Maximum per transaction: THB 4,000

Maximum per day: THB 49,999

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Auto Top-up

You can set up LINE Pay to top up money into your LINE Pay E-Wallet automatically when the balance falls below a minimum amount you set.

Note: You need to link a bank account with your LINE Pay E-wallet before activating this function.

To activate Auto Top-up:

1. On the main menu, choose Add Money > Auto Top-up.

2. Choose a bank account and switch it ON.

3. Enter your minimum balance and top-up amounts.

Note:

- Minimum top-up amount: THB 500

- Maximum top-up amount: THB 5,000

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Siam Commercial Bank (SCB)

Adding Money to LINE Pay E-Wallet via Siam Commercial Bank (SCB)

Mobile Banking

1. Log in on SCB Mobile Banking and select Top Up.

2. Select the bank account, then enter the 10-digit LINE Pay Reference No.

3. Enter the amount then tap Confirm to receive a one-time password (OTP).

4. Enter the OTP and tap Confirm to complete the transaction.

Internet Banking

1. Select Payment > Payment & E-Bill > Top Up.

2. Select LINE Pay (If you have not added LINE Pay as a biller, add the Biller Account from the Merchant/Utility menu).

3. Check if all of the information is correct.

4. Enter the amount, then select Confirm to receive a one-time password (OTP).

5. Enter the OTP and select Confirm to complete the transaction.

ATM

1. Enter the ATM password.

2. Select Bill Payment > LINE Pay.

3. Select the account type.

4. Enter the Reference No and Top-up amount (THB).

5. Review and complete the top-up.

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Bangkok Bank (BBL)

Adding Money to LINE Pay E-Wallet via Bangkok Bank (BBL)

Mobile Banking

1. Log in and select Top Up > LINE Pay.

2. Enter your LINE Pay e-wallet reference no., enter the amount and tap Next.

3. Tap Confirm to complete the transaction.

Internet Banking

1. Log in and select Payments/Top Up.

2. At the Pay To screen, select LINE Pay (if you have not added LINE Pay as a payee, select Add New Payee to add).

3. Select the bank account and enter the 10-digit LINE Pay Reference No.

4. Enter the amount and select Confirm to receive a one-time password (OTP).

5. Enter the OTP and select Confirm to complete the transaction.

ATM

1. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP/OTHER SERVICE.

2. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP.

3. Select the account type Savings or Current.

4. Select the service category Others > Top Up.

5. Select LINE Pay.

6. Enter the Reference No. and select Correct.

7. Enter the amount and select Confirm.

8. Check the details and select Confirm to complete the transaction. Please make sure to keep your receipt.

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KASIKORNBANK (KBank)

Adding Money to LINE Pay E-Wallet via KASIKORNBANK (KBank)

Mobile Banking

1. Tap Top Up > Other Top Up > LINE Pay.

2. Enter the LINE Pay Reference No., then enter the amount and tap Pay.

3. Check if all the information is correct and tap Confirm to complete the transaction.

K BIZ

1. Login to K BIZ

2. Select "Top Up" and select a new transaction.

3. Select "LINE Pay".

4. Enter the 10-digit LINE Pay wallet reference number and amount. Click continue

5. Check the details and "confirm" to complete the transaction.

ATM

1. Enter your ATM password.

2. Select Top-up/Mobile Bill Payment.

3. Select Other Top Up > Payroll Card/Cash Card > LINE Pay.

4. Select the account type.

5. Enter the 10-digit LINE Pay Reference No. in the Card No. field.

6. Enter the amount.

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Boonterm Kiosk

Adding Money to LINE Pay E-Wallet via Boonterm Kiosk

1. Go to a Boonterm Kiosk.

Note: You cannot use Boonterm Kiosks at 7-Eleven, BTS stations, or Tesco Lotus.

2. Select เติม Wallet และ ซื้อรหัสบัตร (top up wallet & purchase card code).

3. Select เติม Wallet (top up wallet).

4. Select LINE Pay.

5. Enter your cell phone number to receive a confirmation text message.

6. Enter the 10 digit LINE Pay Ref no.

7. Select the amount to top up.

Note: There will be a service charge.

8. Review the information that shows up on the screen.

9. Check to see if the amount to top up matches.

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Termsabuyplus Kiosk

Adding Money to LINE Pay E-Wallet via Termsabuyplus Kiosk

1. Select icon "สติกเกอร์ไลน์/Wallet/เกมส์"

2. Select icon "เติมเงิน LINE Pay"

3. Input LINE Pay Ref no.(10 digits)

4. Select amount to top up

5. Input mobile number for for getting the top up results via sms

6. Review & confirmation transaction before top up

7. Insert money to top up TernSabuyPlus Kiosk

8. Complete transaction and show results

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How do I add money from Mobile Banking Apps in LINE Pay

Currently, banks that can provide top-up services through Mobile banking apps in LINE Pay are as follows.

1. Siam Commercial Bank (SCB)

2. Bank of Ayudhya (BAY)

3. Bangkok Bank (BBL)

4. Kasikorn Bank (KBANK)

5. Krungthai Bank (KTB)

Siam Commercial Bank (SCB)

1. Select Add Money from LINE Pay menu> Select SCB Easy App

2. Enter the amount to top up and select Top Up

3. The system will be shown to the top-up details page on SCB Easy App.

4. Enter SCB Easy App password

5. Select Review

6. Select Confirm

Bank of Ayudhya (BAY)

1. Select Add Money from LINE Pay menu> Select Krungsri Mobile App

2. Enter the amount to top up and select Top Up

3. The system will be shown the top-up details page on Krungsri Mobile App.

4. Enter Krungsri Mobile App password

5. Review and Select Pay now

Bangkok Bank (BBL)

1. Select Add Money from LINE Pay menu> Select Bualuang mBanking

2. Enter the amount to top up and select Top Up

3. The system will be shown the top-up details page on Bualuang mBanking App.

4. Enter Bualuang mBanking App password

5. Review and Select Next

6. Select Confirm

Kasikorn Bank (KBANK)

1. Select Add Money from LINE Pay menu> Select K PLUS

2. Enter the amount to top up and select Top Up

3. The system will be shown the top-up details page on K PLUS App.

4. EnterK PLUS App password

5. Review and Select Next

6. Select Confirm

Krungthai Bank (KTB)

1. Click + or click menu Add money e-wallet to top up money

2. Click Krungthai NEXT App

3. Enter amount top up then system will link to Krungthai NEXT App. Please enter your passcode to open app.

4. Please check your top up amount then click Confirm to complete your top up.

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Credit Cards

I can't register a credit card

If you were able to enter the information for a credit card without any issues but can't finish adding it, check the following things.

Note: If you can't register your Visa LINE Pay credit card, see this Help article.

• Does the card support online payments?

• Can the card be used overseas?

• You have registered 3D secure or Verified by VISA to use the credit card for purchasing goods and services in accordance with the bank and/or VISA policy?

• Is the card a corporate card?

Note: Corporate cards can be used with LINE Pay, but there may be restrictions for some merchant types and online payments.

If you're unsure about any of the points above, please contact your credit card company directly.

To update the information (such as the expiration date) for a registered credit card, you need to delete the card and then add it again.

To delete a card:

1. From the LINE Pay main menu, tap Settings > Credit cards.

2. Tap "X" at the top right of the card.

If you receive a notice that says you've reached the maximum number of registration attempts, see this Help article.

If you fail the card authentication multiple times, please try with a different company's card or contact customer center.

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Why did I get a message saying that a payment was made when I added my credit card?

The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Are there some cards that cannot be used?

The credit or debit cards that can be registered to LINE Pay are VISA, Mastercard, JCB or UnionPay. Please note depending on the card type, the issuing country and the store, the card may not be available for use.

You can check whether your registered card can be used on the payment screen.

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How many credit cards or debit cards can I add?

Each user can add up to four credit or debit cards.

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I lost my card registered on LINE Pay.

If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on LINE Pay again.

If you have the card reissued, please register the new card on LINE Pay.

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Can I see the breakdown of credit card payments?

You will receive a message from the LINE Pay official account with the details of your LINE Pay transactions.

You can also go to LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to LINE Pay, you can only check the transaction details in the message sent from the LINE Pay official account.

From the Settings menu, there are many features you can use including managing your credit card.

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How do I make payments with my card registered to LINE Pay?

After choosing a product from a participating merchant (such as LINE STORE), select LINE Pay as the payment method when checking out. Then select the card you wish to use on the LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept LINE Pay vary by country.

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What happens if my registered card expired?

If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired.

If your card is expired, please contact your card company to issue a new one. When you receive a new card, check the 16 digit number on the new card. If it is the same number as the expired card, we recommend deleting the details of the expired card registered in LINE Pay's system before binding a new one.

For steps on how to delete a card registered on LINE Pay, please refer to the following Help article based on the country and region you are using LINE in.

Thailand

Other countries and regions

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How do I add or delete a card?

On the top page of LINE Pay, tap New Card or Settings > Credit Cards to add or delete cards.

Adding Credit and Debit Cards

Enter the credit card number, expiration date, and CVC to add the card. You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.

Please note that some cards may not be accepted by some merchants or countries.

Deleting Credit and Debit Cards

Go to the LINE Pay Settings menu and select the credit card to delete it. The transaction history for deleted cards will not be deleted.

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LINE Pay credit card verification

LINE Pay's credit card verification works in cooperation with the 3-D Secure systems offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on LINE Pay. Afterwards, all you need to do to make a payment is enter your LINE Pay passcode.

Note: If you're using LINE Pay in Taiwan, see this page for details.

When verifying your card, LINE Pay uses a secure network to check that your card company uses the 3-D Secure system. Even if you've never signed up for 3-D Secure, you can sign up for it right away from LINE Pay as long as your card company offers it.

Each credit card company may have a different service name for their 3-D Secure system.

Additionally, you won’t be able to register a card on LINE Pay if the company for that card doesn't offer 3-D Secure.

When your card is verified, a very small payment will be charged to your credit card in order to check its validity. The payment will immediately be canceled and the amount for that payment will be refunded to your card.

If you are unable to verify your credit card, see this Help article.

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LINE Pay credit/debit card verification (SMS:OTP)

LINE Pay's credit/debit card verification works in cooperation with the 3-D Secure system offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on LINE Pay. Afterwards, all you need to do to make a payment is enter your LINE Pay passcode.

Additionally, you won't be able to register a card on LINE Pay if the company of that card doesn't offer 3-D Secure. When your card is verified, a very small payment will be charged to your credit card in order to check its validity and the payment will immediately be canceled and will be refunded to your card.

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LINE POINTS Credit Card

How to apply and activate LINE POINTS Credit Card

If you have any inquiries regarding :

- How to apply LINE POINTS Credit Card

- Application status

- How long does it take to get the card

- Application documents

- Card activation

- Annual fee

- Spending limit

- Supplementary card

- loss or damage card

- Forgot password

Kindly contact K-Contact Center 02-888-8888 or any Kasikorn Bank branches

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How to bind LINE POINTS Credit Card with LINE Pay

1. Scan QR code in the benefit book with smart phone. If you have not registered LINE Pay e-Wallet, the system will ask you to register LINE Pay e-Wallet. Once you accept the terms and conditions and register LINE Pay e-Wallet, you now can scan QR code again to bind the credit card (before binding your credit card make sure that you have registered 3D secure or Verified by VISA to use the credit card for purchasing goods and services in accordance with the bank and/or VISA policy)

2. After scan QR code you will be brought to Add Card screen. Please fill in your card detail and select "Add card". After that, your card will be successfully added.

3. After card binding is completed, you will receive notification from LINE Pay e-Wallet.

If you have any issues binding your card after scanning QR code, please follow these steps to add card manually:

1. From the LINE Pay main menu, tap "Add card"

2. Fill in your credit card detail and click "Add card". After that, your card will be successfully added.

3. After card binding is completed, you will receive notification from LINE Pay e-Wallet.

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Can LINE POINTS Credit Card be used with other LINE Pay accounts?

According to terms and conditions of LINE POINTS Credit Card, 1 credit card can be added to 1 LINE Pay account only.

In case of your credit card has been bound to another or others LINE Pay accounts, please remove the credit card from previous LINE Pay account and bind it with current LINE Pay account to receive LINE POINTS.

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What happens if LINE POINTS Credit Card is removed from LINE Pay e-Wallet account (card binding cancellation)

Card binding cancellation occurs when LINE POINTS Credit Card is removed from LINE Pay e-Wallet account. In case of removing your card from your account, LINE POINTS earning will be stopped the next day after the card is removed.

For instance, A user removes his card on 1st of January 2021 at 06.00 PM the system will stop earning LINE POINTS from any card spending on 2nd of January 2021 at 00.00.01 AM

In case that you add card again the point earning will start the next day after the card is successfully bound to LINE Pay e-Wallet.

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How to earn LINE POINTS from spending with LINE POINTS Credit Card

What you should do before start using LINE POINTS Credit Card

You should register e-Wallet with LINE Pay and add your credit card to the e-Wallet for earning LINE POINTS from LINE POINTS Credit Card (Add Card)

Note : if you use LINE POINTS Credit Card without adding your card with LINE Pay e-wallet you will not receive any LINE POINTS.

How to receive points from LINE POINTS Credit Card

First day to receive LINE POINTS from LINE POINTS Credit Card

You will receive LINE POINTS once your credit card is registered with LINE Pay e-Wallet (The next day after the card was added) for example, if you add card at 06.00 PM on 1st of January 2021 you will be able to earn LINE POINTS from 00.00 AM on 2nd of January 2021.

Note : You will not receive LINE POINTS on the first day that the card is added.

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Conditions to earn LINE POINTS

Conditions to earn LINE POINTS from LINE POINTS Credit Card

A. Condition to earn LINE POINTS : When there is a transaction from credit card and the transaction is approved by the Kbank

B. LINE POINTS received amount: spending amount without decimals multiplied by LINE POINTS earning factors*

C. Spending amount includes decimals

D. LINE POINTS earning factors:

3% LINE POINTS on 1st year : from 1 July 2021 until 30 June 2022

2% on 2nd year : from 1 July 2022 until 30 June 2023

1% on the following year : from 1 July 2023 onwards (except changes are made by KBank)

E. Earned LINE POINTS will be whole number and any decimals will be rounded down

F. The right to receive LINE POINTS is according to the permanent credit limit in each credit card statement cycle of the cardholder and other conditions according to the Bank.

G. Date of receiving LINE POINTS: The next day from the date the merchant confirms that the goods and services are charged from the credit card transaction in the bank's system.

H. In the case of full payment, it will be calculated from the total amount received. In the case of installment payments will be calculated from the total amount received before installment.

I. Eligible Transactions for LINE POINTS: Domestic and International Transactions. The bank will calculate from the total amount received in Thai baht (except for certain types of transactions).

* 1 LINE POINT is equal to 1 baht

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How to calculate LINE POINTS

- Earned LINE POINTS will be calculated to whole number without decimals.

- Earned LINE POINTS will be calculated from the full payment amount.

- In case of full payment, LINE POINTS will be calculated from the full payment amount.

- In case of installation, LINE POINTS will be calculated from the full payment before installation.

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LINE POINTS special promotion

You may be received extra LINE POINTS from merchants which have special campaign with LINE Pay. Please follow "Promotion" menu on LINE Pay main menu.

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Goods and services that cannot earn LINE POINTS

Spending at registered merchants located in the European Economic Area (EEA), which comprises Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland (including the Island of Oland), France (including Guyana, Guadalupe, Martinique, Réunion, Saint-Barthélemy and Mayotte), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden, the United Kingdom (including Gibraltar), Liechtenstein and Iceland (including Svalbard and Jan Mayen).

Spending at registered merchants located in Mainland China (excluding Special Administrative Regions such as Hong Kong and Macao)

Utility bill payment (MCC 4900, 4814), electricity bill (MEA/PEA), water bill (MWA/PWA), telephone bill, tax, all types of fees, payment of unit-linked insurance premium, payment of cash advance fee, application fee, annual fee payment, late payment fee, card replacement fee (in case of lost card), penalty fee and interest.

Spending under the following categories

Insurance sales, investment funds, security brokers/dealers, non-financial institutions – foreign currency, money orders (not money transfer), travelers cheques, non-fiat currency (for example: cryptocurrency), money transfer, cash advance, non-financial institutions-stored value card purchase/load, e-wallet top up (MCC 4829, 6010, 6011, 6012, 6211, 6051, 6300, 6540)

Charitable Social Service Organizations (MCC 8398)

Online business such as payment facilitators and business services (not elsewhere classified)( MCC 7399)

Gold, Jewelry Stores, Watches, Clocks, and Silverware Stores (MCC 5944)

Fuel dealers, service stations nationwide (with or without ancillary services) including payment of goods and/or service relevant to car maintenance, engine maintenance and products relevant to oil at service stations such, fuel oil, wood, coal, and liquefied petroleum and UK petrol stations-electronic hot file (for regional use only) (MCC 5541, 5542,5983,9752,0022 )

Hypermarket, supermarket and discount stores registered in foreign country (MCC 5310) such as Target (USA), Ross (USA)

Any other merchant which is registered under the abovementioned MCC.

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When will I receive LINE POINTS?

You will automatically receive a text message which indicates how many LINE POINTS you have received by the next day after you have bound your credit card with LINE Pay.

Example : A user bound their card on 1st of January 2021 at 18.00 pm. LINE POINTS will be calculated from spending after 2nd of January 2021 at 00.00.01 am onwards

Note : user will not receive LINE POINTS on the first day that they bind card.

In case a user has successfully bound credit card with LINE Pay, they will receive LINE POINTS within 1:00 PM - 2:00 PM on the next business day. (Please be reminded that LINE POINTS will be distributed once merchants has accepted the purchasing order only. In case of settlement delay from merchants, you may not receive LINE POINTS the next day)

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When I spend abroad, will I receive LINE POINTS at the same rate?

Both domestic and international transactions are subjected to earning LINE POINTS. LINE PONTS will be calculated based on Thai Baht with 1% LINE POINTS.

Countries which cannot earn LINE POINTS

Spending with LINE POINTS Credit Card at merchants in The European Economic Area EEA* shall not be calculated for LINE POINTS - *The European Economic Area (EEA) includes Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland (including Aland Islands), France (including French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin [French Part], and Mayotte), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal(including Azores and Madeira), Romania, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta, and Melilla), Sweden, and United Kingdom (including Gibraltar), Iceland, Liechtenstein, and Norway (including Svalbard and Jan Mayen). For more information kindly visit KBank's website.

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How to check my LINE POINTS

When you have made a payment via LINE POINTS Credit Card, you will receive a text message which indicates the amount of LINE POINTS you received from your spending via LINE Wallet official account.

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How to check LINE POINTS and cancelled LINE POINTS

You can check the amount of LINE POINTS you have received and cancelled LINE POINTS as follows :

Open LINE application > "Wallet" > "LINE POINTS" > "History"

or Open LINE application > "Wallet" > select "LINE POINTS" (top right corner)

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The difference between "Based Points" and "Bonus Points"

Based Points will be calculated based on Kbank's criteria* which are

- Year 1 : 3% LINE POINTS from spending (1 July 2021 - 30 June 2022)

- Year 2 : 2% LINE POINTS from spending (1 July 2022 - 30 June 2023)

- Year 3 : 1% LINE POINTS from spending (1 July 2023 onwards)

*subject to change according to the announcement of the bank.

Bonus Points will be calculated based on special promotions from other merchants you may find special promotions from "Promotion" menu on LINE Pay

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The difference between "Standard Points" and Limited-time Points

Standard Points are points from other channels apart from LINE POINTS Credit Card such as LINE POINTS from activities on LINE POINTS icon (Watch advertisements, like news, shopping at LINE Shopping) Standard Points expire in 180 days (and can be extended from earning more LINE POINTS)

Limited-time Points are points from LINE POINTS Credit Card. Points expire in 365 days (points cannot be extended)

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LINE POINTS from LINE POINTS Credit Card can be expired?

LINE POINTS from LINE POINTS Credit Card are called Limited-time Points which can be expired in 365 days after earning LINE POINTS (cannot be extended). You may check LINE POINTS expiration date as follows :

Open LINE application > "Wallet" > "LINE POINTS" > "History"

or open LINE application > "Wallet" > select "LINE POINTS" (top right corner)

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Can LINE POINTS be negative?

Negative LINE POINTS occurs when goods and services are returned, changed or cancelled and/or the bank finds out that the purchase of goods and services are not met with the bank's standard. Kbank will deduct LINE POINTS from users' wallet

LINE POINTS will be deducted from current LINE POINTS in which the oldest points will be deducted first.

In case current LINE POINTS are less than deducted LINE POINTS, LINE POINTS will be minus and can be compensated by earning new LINE POINTS

Additional conditions for using LINE POINTS Credit Card

A. Kbank has the right to recall LINE POINTS if cardholders use LINE POINTS Credit Card on their own stores or if cardholders use LINE POINTS Credit Card to pay debts and not for purchasing goods and services or if cardholders do not pay for goods and services or if cardholders' credit card have been stolen and used to purchase goods and services.

B. In case the credit card has been cancelled, the bank has the right to remove LINE POINTS from cardholders wallet without prior notice

C. other terms and conditions are specified by KBank's terms and conditions which may be effective now or in the future.

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When will LINE POINTS be cancelled?

LINE POINTS will be cancelled when :

1. Transactions are cancelled.

2. Recall LINE POINTS from fraud activities.

3. LINE POINTS Credit Card is cancelled.

4. other terms and conditions which specified by Kbank's terms and conditions which may be effective now or in the future.

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Where to use LINE POINTS?

LINE POINTS can be used as cash when purchasing stickers, themes, and melodies on store.line.me or when making payment for goods and services and/or services on LINE Pay merchants with LINE Pay. Currently, there are online and offline merchants more than 300,000 merchants nation-wide

You may check LINE Pay merchants from LINE Pay Wallet > "Merchant Map"

For more information please contact us here

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Why LINE POINTS cannot be used at some merchants?

The reasons are:

1. Merchants do not accept LINE Pay

2. Merchants do not participate in LINE POINTS campaign

For more information please contact us here.

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How to cancel order from using LINE POINTS Credit Card?

You may directly contact merchants or K-contact center : 02-888-8888 within 60 days after purchasing goods or services.

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What happens to LINE POINTS if LINE account is deleted?

All LINE POINTS will be deleted if you agree to delete LINE account (delete LINE account and cannot access the same LINE account again) remaining LINE POINTS will not be able to transfer to other LINE accounts.

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What happens to LINE POINTS if LINE Pay account is deleted?

LINE POINTS will not be deleted and will be remained in the LINE account.

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Can LINE POINTS be paid for decimal value?

You can use LINE POINTS to make a payments. (1 Point = ฿1.00)

Please note that LINE POINTS can be paid in full amount only. If the cost has a decimal value, it can be paid as following.

1. In the case of a decimal value worth more than 0.40 baht, it can be paid via credit/debit card or LINE Pay e-Wallet

2. If the decimal value is less than 0.40 baht, it must be paid via LINE Pay e-Wallet only.

If the order is canceled, LINE POINTS will be refunded immediately after the cancellation transaction is completed. For any additional payment, the system will refund to LINE Pay e-Wallet or credit/debit card according to the method you have selected.

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LINE My Card

What is LINE My Card?

LINE My Card is the service that allows LINE users to register or connect the membership account with LINE My Card's participating brands on LINE.

The membership account features and member cooperation methods may be different depending on the type of membership account.

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How to start using LINE My Card?

Please refer to the following to start using the service.

1. Tap Wallet > LINE My Card

2. Select the brand you want to register or connect membership account

3. Follow instruction

The membership account features and member cooperation methods may be different depending on the type of membership account.

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Account cannot be linked

If an error is displayed when registration or linking accounts, please contact the account provider or send inquiry via Inquiry Form.

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Sending/Requesting Money and Splitting Bills

Can I send and request money, and split bills with friends who are overseas?

You cannot send and request money or split bills with friends who are registered to LINE with a phone number from another country.

Additionally, you cannot use those features with friends if the following applies.

- They are suspended from using LINE Pay.

- You have blocked them or they have blocked you.

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Can I send money to a LINE friend who is not signed up for LINE Pay?

Yes, you can send money to a LINE friend who is not signed up for LINE Pay. Your friend can accept the money you sent them after they sign up.

However, if your friend does not sign up for LINE Pay within seven days of the money being sent, it will be cancelled and the amount will be returned to the sender.

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When will money I requested appear in my balance?

After submitting a request to send money or split a bill, the exchange will show up in both you and your friends’ LINE Pay balance the moment your friend sends the requested amount.

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Can I see my history of sent/requested money and split bills?

You can see your history by going to the LINE Pay main menu > Settings > Account Activity.

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Can I send and request money or split bills if I'm not signed up for LINE Pay?

Only users who are signed up for LINE Pay can use these features.

After signing up, opening a LINE Pay balance account will allow you to use all features such as sending and requesting money, and splitting bills with friends.

If you do not have a LINE Pay balance account, you will only be able to request money and request to split bills with friends.

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What is the Split Bill feature?

With the Split Bill feature you can request or send money to your LINE friends for the divided amount.

Please follow the steps below to request to split a bill.

1. In LINE Pay, tap Split Bill.

2. Select the friends to split the bill with. Please make sure you are sending the request to the right friends.

3. Tap Select.

4. Enter the total amount and tap Next.

5. Check the amount for each person and tap Next.

6. Enter an optional message, sticker or image and tap Split Bill.

After going through the above steps, the message will be sent to your friends. After your friends send money, each of your balances will be updated.

If the total amount cannot be split evenly between the number of friends, the requested amount will be rounded up automatically and the person who requested to split the bill will receive the rounded up amount.

E.g. THB 1,000/3 people = THB 334 + THB 334 + THB 334 (total amount adjusted to THB 1,002)

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How do I send money?

Please refer to the following steps to send money:

1. In LINE Pay, tap Send Money.

2. Select the friend you want to send money to then tap Select.

3. Enter the desired amount in Transfer Amount then tap Next.

Note: There will be no charge for sending money.

4. Enter an optional message, select a sticker or image, then tap Send money.

Note: If you have not set a LINE Pay passcode, you must set one after you are asked to enter a message.

5. Enter your LINE Pay passcode.

The message will be sent to your friend and the amount will appear in their LINE Pay balance.

You can also send money to friends who haven't signed up for LINE Pay. After your friend signs up for LINE Pay, they can receive the amount that was sent to them. If they do not sign up within seven days of the money being sent, it will be canceled and the amount will be returned to the sender.

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How do I request money?

Request money on LINE Pay is a feature which allows you to ask your LINE friends to send money to your LINE Pay account.

The steps to request money are as follows.

1. In LINE Pay, tap Request Money.

2. Tap the friend you wish to request money from then tap Select.

3. Enter the desired amount in Transfer Amount then tap Next.

4. Enter an optional message, sticker or image and tap Request Money.

The message will be sent to your friend and when your friend sends the money you requested, the amount will be reflected in both of your balances.

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What are the limits on sending money?

The limits on sending money for Thai citizens are as follows:

Minimum: None

Maximum: THB 49,999 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 49,999.

The limits on sending money for foreigners living in Thailand are as follows:

Minimum: None

Maximum: THB 5,000 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 10,000.

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Making Payments

What payment methods are available on LINE Pay?

With LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your LINE Pay balance.

Payment limits when using your LINE Pay balance

Per payment: THB 49,999

Total per day: THB 99,999

To add money to your LINE Pay balance, please see the following Help articles.

How do I add money from a bank account?

Are there other ways to add money?

Adding money using My Code

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Can I check the delivery status of my purchase?

Please check the delivery status with the shop that you made the purchase.

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The amount of my automatic payment was different than the last time

Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged.

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Which services and stores accept LINE Pay?

You can use LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use LINE Pay to keep expanding in the future.

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How do I cancel a transaction?

To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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I can't make purchases with my credit card registered to LINE Pay

If you're not able to make purchases with your credit card, it may be due to one of the following reasons.

• Your card information is invalid.

• There was a temporary error.

• The fraud prevention system was activated.

Please make sure that your card can be used for online purchases and that the card information was entered correctly.

If you're still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.

Note: If you're not able to use Add & Pay, see this Help article.

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Making payments at physical store locations

You can make payments at some merchants by scanning a code.

Note: For countries other than Japan and Thailand, credit card is the only available payment method.

There are two ways to make payments at stores by scanning a code. For more information, see the relevant Help article below.

Note: The steps will vary depending on the country that issued your registered phone number.

• Read a store's code (Scan)

Thai phone numbers

Other countries

• Show your code at a store (My Code)

Japanese phone numbers

Thai phone numbers

Other countries

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Why can't I make payments using LINE Pay on my smartphone?

If a payment failed to process when using LINE Pay on your smartphone, please try the following:

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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Can I make purchases without registering to LINE Pay?

If you're a LINE user, you can use LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.

Note: If you are not registered to LINE Pay and want to make a purchase, you must agree to the following:

• Non-Member Credit Card Service Terms and Conditions

• LINE Pay Privacy Policy

• LINE Pay Privacy Addendum

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What is My Code used for?

The My Code feature allows you to make payments with LINE Pay at merchant stores by scanning your code.

1. From the LINE Pay main menu, tap My Code.

2. Select your payment method.

Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.

Note: If you haven't set a LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

What is Scan used for?

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Has the transaction been completed if the Transaction Completed status says

Transaction completed notifications for LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.

If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it means it is in the final stages of being processed.

The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on LINE Pay.

Steps to check your payment history

1. In LINE Pay tap Settings > Credit Card Purchase History or Purchase History.

You can also confirm via Notices.

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What is Scan used for?

The Scan feature allows you to easily bring up the payment page to make purchases with LINE Pay by scanning a code at some LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the LINE Pay app to make a payment.

1. From LINE Pay main menu, tap Scan.

2. Scan the QR code posted at the store.

Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.

Note: If you haven't set a LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

What is My Code used for?

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How do I make a purchase?

Please follow the steps below to make purchases using LINE Pay.

If you are registered to LINE Pay:

1. Select LINE Pay on the merchant's page when making a purchase.

2. LINE Pay will start up on your smartphone.

3. From the payment screen, select your payment method, then tap Pay.

Note: If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your LINE Pay passcode, then tap OK.

Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to LINE Pay:

1. Select LINE Pay on the merchant's page when making a purchase.

2. If you have not registered a phone number to your LINE account, register your phone number now.

Note: You cannot make payments unless you have a phone number registered to your LINE account.

3. Enter your credit card details.

4. Select whether or not you want to join LINE Pay.

Note: If you choose to join LINE Pay, set a passcode.

5. Agree to the conditions.

6. Tap Pay.

Note:

- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

- When the payment has been completed, you will receive a message on LINE from LINE Pay with the transaction details.

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Making payments with My Code

To make payments at physical store locations using the My Code feature from the LINE Pay app, please refer to the steps below:

1. From the LINE Pay main menu, tap My Code.

Note: If you have not set a LINE Pay passcode, you must set one when you select My Code.

2. Select a payment method, then tap OK.

3. Scan your code at the store's QR code reader.

Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.

4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:

• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.

• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:

Minimum per day: THB 1

Maximum per day: THB 99,999

Maximum per transaction: THB 49,999

Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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How to pay an electric bill

You can pay an electric bill from either the main menu on LINE Pay or from a bill alert as follows:

LINE Pay

1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.

2. Enter the CA No. > tap OK.

3. Confirm your e-statement > tap Pay.

Note: To view more information, tap Details.

4. Select your method of payment > tap Pay.
Note: If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

5. Enter your passcode.

6. Confirm the final payment amount > tap Pay.

Bill Alert

1. Tap the link from the bill alert message sent to you on LINE.

2. Confirm your e-statement > tap Pay.

Note: To view more information, tap Details.

3. Select your method of payment > tap Pay.
Note: If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode.

5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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How to receive bill alerts

To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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How many accounts can I set to receive bill alerts?

You can set to receive bill alerts for up to 10 accounts.

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Can I make partial payments?

No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.

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Will I get the Points I used back from a canceled payment?

When you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.

Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

Keep in mind that if you are refunded Points that have already expired, you'll only be able to use them until they expire again at around 5 am the following day.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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I couldn't use my LINE Points when making a payment

LINE Points cannot be used for payments at some merchants.

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I can't scan the barcode on a bill

If you're having trouble scanning a barcode, try moving the camera a little closer or further away.

Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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Using LINE Pay overseas

You can make My Code payments outside of Japan at stores that have the LINE Pay logo.

To see the merchants that accept LINE Pay in another country:

1. From the LINE Pay main menu, tap Find a Store > List.

2. Tap the flag icon of the country you're currently in.

Note:

- When using LINE Pay overseas, only a registered credit card can be selected as a payment method.

- Points and coupons cannot be used at overseas merchants.

When having your QR code/barcode scanned at the register:

• The barcode generated will be for making transactions in the country that is detected using your device's location.

• You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:

• Make your payment by selecting the credit card registered to your LINE Pay account.

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Where can I see a breakdown of my payments made with LINE Points?

You can check the Points you used in the notification after you make a payment. You can also see a breakdown of payments under Purchase History in LINE Pay.

To check your breakdown payment in Purchase History:

1. Go to LINE Pay main menu > Purchase History

2. Choose the payment you wish to check for the Purchase Details.

Note: You can check the payment total and Points used separately.You will also receive a notification with the details if a payment made using LINE Points is canceled.

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Can I make payments at physical stores with LINE Points?

You can also use LINE Points instead of cash when using LINE Pay to make payments at some offline stores (such as Kerry Express, McDonald's, Burger King and Etc.).

After registering a credit card to LINE Pay, you can choose to use your LINE Point balance first by going to LINE Pay > tap My Code > LINE Points.

If you don't have enough Points for the payment, your registered card or LINE Pay balance will be used.

For offline stores that do not accept LINE Points, your registered card or LINE Pay balance will be used for the entire payment amount.

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Making payments on online stores with LINE Points

You can use LINE Points instead of cash to make payments on the following websites.

Note: The conversion rate for LINE Points is 1 Point for THB 1.

- LINE STORE

- LINE SHOPPING

- Over 500 online & Offline stores that accept LINE Pay payments

- Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.

Note: You need to register a credit card to LINE Pay before hand.

1. Select LINE Pay on the merchant's page when making a purchase.

2. Access the payment confirmation screen > Enter the amount of Points you wish to use in the Pay with Points box.

3. Check the payment details > choose Pay

4. Enter your LINE Pay passcode.

5. Confirm the payment amount > Pay

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If a payment with LINE Points is canceled, how is it refunded?

If a payment made using LINE Points is canceled, the payment amount made with your credit card or LINE Pay balance will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment total is THB 1,000, and you used THB 800 from your credit card and 200 LINE Points:

If the order is canceled, THB 800 will be refunded to your credit card, and 200 LINE Points will be added back to your Point balance.

Note: Even if LINE Points are refunded, their expiration date does not change.

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Can I specify the number of LINE Points I want to use in a payment?

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments. If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your credit card or LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

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Can I use LINE Points with My Code payments?

Yes, for a limited time you will be able to use LINE Points when making payments with My Code.By switching ON the LINE Points options at the top of the My Code screen, your Points will used first when making payments.

Note: Please be aware that you cannot select the number of Points to use for a payment.

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Mobile Top-Up/On Top Package

What is Mobile Top-Up?

Mobile Top-Up is a feature where you can top up your mobile phone with prepaid money using LINE Pay.

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How do I top-up my phone number?

To top-up your phone number with LINE Pay, please see the following steps:

1. From the LINE Pay main menu, tap Mobile Top-up.

2. Select the carrier for the phone number you want to top-up.

3. Enter the phone number. You can enter the phone number manually or select it from your device's contacts list.

Note: Please make sure you entered the correct phone number.

4. Select the amount of money to add and tap Top Up.

5. On the payment screen, select your payment method and tap the Pay button at the bottom of the screen.

Note: If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

6. Enter your LINE Pay passcode.

7. Check the payment details, then tap Pay.

After making a payment, you can see your payment history on LINE Pay by tapping Settings > Credit Card Purchase History.

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Can I charge a mobile phone other than my own?

Yes, you can.

You can easily top up prepaid money to your parents, friends and children's mobile phones. Please make sure you enter the correct phone number so you don't top up the wrong mobile phone.

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I entered the wrong phone number

If you added money to the wrong phone number, we will look into the issue. In this case, please contact us with the following information:

1. What is the phone number you incorrectly added money to?

2. What is the phone number you wanted to add money to?

3. When did you add money to the wrong phone number? Please give the date and time.

4. What mobile phone carrier do you use?

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Is there a fee for charging money?

No, there is no fee for topping up money.

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My LINE Pay payment/top-up was completed, but my mobile phone was not charged

If you have checked your History and found that money was not added to your phone number, please contact LINE Pay Customer Service with the following information:

1. What is the phone number you mistakenly added money to?

2. What is the phone number you wanted to add money to?

3. When did you add money to the wrong phone number? Please give the date and time.

4. What mobile phone carrier do you use?

If you see "Purchase Canceled" in your LINE Pay History, it means the purchase was not completed and your mobile phone was not topped up. In this case, please try again.

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AIS Postpaid/AIS Fibre

Can I pay for another person's phone or AIS Fibre bills?

Yes, you can easily pay phone and AIS Fibre bills for family members or friends.

Be sure to enter the correct phone or internet number to avoid accidentally paying for someone else's bill.

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Paying phone and AIS Fibre bills

To pay a phone or AIS Fibre bill through LINE Pay:

1. From LINE Pay, tap AIS.

2. Enter the phone or internet number and the amount you want to pay, then tap Payment.

Note: The phone or internet number used for your most recent payment will automatically appear.

3. Select your payment method and tap Pay.

Note: If you have not set a LINE Pay passcode, you must do so after selecting the payment method.

4. Enter your LINE Pay passcode.

5. Check the payment details and tap Pay to confirm.

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Can I make partial payments on a phone or AIS Fibre bills?

Yes, you can. However, partial payments must be for at least THB 100.

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What are the minimum and maximum payment amounts I can make?

The minimum and maximum amounts are as follows:

Minimum: THB 100

Maximum: THB 50,000

If your billing amount is THB 90, you can pay THB 100 and extra THB 10 will be deducted from the following month's bill.

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What should I do if I made a payment with the wrong phone or internet number?

If you accidentally made a payment with the wrong phone or internet number, please contact LINE Pay.

Be sure to provide us with information including the phone or internet number that was used, the date the payment was made, and the payment amount so we can look into it.

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What happens if I pay more than the billing amount?

If you paid more than the billing amount, the overpaid amount will be deducted from next month's bill.

For more information, please contact the AIS call center (1175).

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Bill Payment

About Bill Payment

Bill Payment is a feature that lets you pay service provider bills from the “Bill Payment” menu.

You can easily pay bills just by scanning a barcode and inputting the payment amount.

Note: Credit card, loan, utility, insurance, pay bill at my AIS application and top up easy pass will be charge service fee depends on type of bill maximum THB 10 effective on 1 August 2020 until further notice.

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Bill Payment Fee & Top-Up Fee

Type of bill payment and top-up will be charged a service fee

1. Utilities

2. Credit card and loan

3. Insurance

4. Easy Pass

Note: Credit card, loan, utility, insurance and top up easy pass via LINE Pay or pay bill at my AIS application will be charged a service fee depends on type of bill maximum THB 10 effective on 1 August 2020 until further notice.

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Making bill payments with LINE Pay

For barcode payments:

1. Select Bill Payment.

2. Select a service category.

3. Select a service provider.

4. Select Scan barcode.

5. Input the payment amount.

6. Check the details and confirm the payment.

For other payment methods:

1. Select Bill Payment.

2. Select a service category.

3. Select a service provider.

4. Input the reference number and payment amount.

5. Check the details and confirm the payment.

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My bill payment hasn't been reflected with the biller

It may take two to three business days for your payment to be processed by the biller.

If more than three days have passed but your payment has not been reflected with the biller, please contact us.

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I can't use Bill Payment

You may be unable to pay a bill if:

• The payment amount is more than your LINE Pay balance.

• The payment period has expired (please contact the biller for details).

• The service provider's system is under maintenance.

If you have checked everything above and are still unable to use Bill Payment, please contact us.

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Bill payment types

You can pay bills for:

• Credit card and loan payments

• Lease payments

• Insurance payments

• Other payments

Once you select a service category, you will see a list of service providers to whom you can make payments.

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BTS

I was deducted for BTS charge, even I did not use at that time

Sometimes the data transferring between the exit gate and the core system has a delay. That is the cause of late notification and delayed deduction.

However, you can check the delayed deduction by these steps.

1. Go to Wallet and tap BTS

2. Select Ride History. For delayed deduction, Charged Date will displayed in red color

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Registering a Rabbit Card

To register a Rabbit Card:

1. Tap Register your Rabbit Card > Agree to Terms and Conditions.

2. Enter the 13-digit Rabbit Card number and select your payment method.

3. Enter your LINE Pay passcode, then tap Register.

After registering your Rabbit Card, go to a ticket office to activate it.

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I'm having issues registering my Rabbit Card

If you're unable to register your Rabbit Card, it may be because:

• Your card expired.

• The card is already registered to another account.

• The card was previously registered with LINE Pay.

If any of the cases above apply to you, please try registering a different Rabbit Card.

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Why did my card fail to activate at the ticket office?

Your card will not activate in the following cases:

The Rabbit Card that has been used before

You cannot re-use a Rabbit Card that has been top-up, top-up for pass, or previously linked to a LINE Pay account, according to BTS conditions.

Your LINE Pay account is suspended

In this case please contact the LINE Pay Customer Care Center about lifting the suspension on your account.

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Can I register more than one Rabbit Card?

No, you can only register one Rabbit Card to your LINE Pay account.

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Deleting a Rabbit Card

To delete your registered Rabbit Card:

1. On the Rabbit Card menu, tap Settings > Delete.

2. Tap OK.

Important:

- If there are still passes on your card, a message will appear saying the remaining passes will be deleted.

- Once your passes are deleted, they cannot be restored. Please take this into consideration before tapping OK to delete them.

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Changing your payment method

To change your payment method:

1. Tap Settings on the Rabbit Card menu.

2. Tap Change to the right of your current payment method.

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Why can't I change my payment method?

Depending on the payment method you’re changing to, there may be conditions that you haven't met.

Changing from a credit card to your LINE Pay E-Wallet

You must have a minimum balance of THB 15. Please add more money if your E-Wallet balance is less than THB 15.

Changing from your LINE Pay E-Wallet to a credit card

If you can’t verify your credit card’s information, you will not be able to change your payment method to that card.

Changing your current credit card to another credit card

You won’t be able to change credit cards if you can’t verify your new card’s information, or if you haven’t paid your last fare.

If you want to change your payment method, you need to pay your last fare and any outstanding fees first.

Note:

- When you pay back any unpaid fares, your payment method will show up as “Paid.”

- To change your payment method, go to the Settings menu.

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Why do I see a "Please make a payment again" message?

This message will appear if you have a credit card as your payment method and the payment for your last fare failed.

You can continue using the service after paying off any outstanding fares.

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Why do I see a message saying I have insufficient funds?

A message saying you have insufficient funds will appear if you’re using your Rabbit LINE Pay E-Wallet as your payment method and the balance falls below THB 15.

You can use this service again after adding money to your balance.

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Why were my passes deleted?

Passes will be deleted in the following cases:

You deleted your LINE Pay account

If you delete your LINE Pay or LINE account, your card will become invalid, and the passes will be deleted automatically. Please use up your remaining passes before deleting either your LINE Pay or LINE account.

If you want to use the service again after deleting your LINE Pay or LINE account, you need to sign up for an account again and have the ticket office reactivate a card for you.

Note: You cannot register the Rabbit Card that was used on your previous account.

You deleted your Rabbit Card from the app

You can delete a card by tapping Delete from the Settings menu.

Note: If you still have passes on your card, a message will appear saying that your remaining passes will be deleted. Tapping OK on this message will make your card invalid and delete your passes. Once deleted, passes cannot be recovered.

Your card was disposed of at the ticket office

If your card was disposed of at the ticket office due to unauthorized use of the train, the card will become invalid and your passes will be deleted automatically. In this case, please purchase a new card and register it to your account once again.

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I can’t get in or out of the gate

If the red light is flashing and you can't get in or out of the gate, please contact the ticket office to pay your fare.

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Can non-Thai citizens use this service?

Yes, non-Thai citizens can use this service but their LINE Pay account balance is limited to a maximum of THB 10,000.

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What to do if you lose your card

In the event you lose your card, you can suspend it from Settings on the Rabbit Card menu.

If you find your card, you can resume your use of it by tapping Settings on the Rabbit Card menu and entering your passcode to lift the suspension.

If you can't find your card, please register a new one after deleting the lost card.

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Why can't I delete my Rabbit card?

You cannot delete your card if you have a negative LINE Pay balance or any unpaid fares.

Please try again after making sure your balance is positive and any unpaid fares have been paid off.

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Coupons

Coupon types

We offer coupons that can be used for discounts when making payments at LINE Pay merchants. Coupons are either for a specified amount (e.g. THB 500 off) or a certain percent off (e.g. 10% off).

We plan to keep expanding the number of merchants where coupons can be used in the future.

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A coupon isn't appearing

A coupon will not appear if it expired or was withdrawn.

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Can I use a coupon after I've made an order?

Coupons cannot be used for orders that have already been made.

If you'd like to use a coupon after making an order, please cancel the order and make the order again using the coupon.

Note: Please understand that some payments cannot be canceled.

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Using the same coupon from a canceled order

If a payment for an order is canceled, you can use the same coupon as long as it hasn't expired.

Example: If you used a coupon that expires on December 20 for a payment canceled on December 10, you can use that coupon again until December 20.

However, you won't be able to use a coupon again if it has expired.

Example: If you used a coupon that expires on December 20 for a payment canceled on December 31, you cannot use that coupon again.

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I can't use a coupon

You cannot use coupons when making payments if:

• The discount amount is greater than the payment total.

Coupons for a specified amount cannot be used if the discount is greater than the price of the item you're trying to purchase.

• The discount amount is greater than the maximum discount limit.

Coupons for a certain percent off cannot be used if the discount amount exceeds the maximum amount possible for a discount. The maximum discount limit is stated on the coupon.

Example: If a 10% off coupon has a maximum discount limit of THB 500, you cannot use it to purchase an item for THB 10,000 (for a discount of THB 1,000) .

• The coupon has been made unavailable.

Coupons cannot be used if they have been withdrawn or suspended.

• The coupon you selected is not accepted by the merchant.

• You have already used the coupon, or it has expired.

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Where can I use coupons?

You can see which coupons can be used at different merchants in the My coupons section of the LINE Pay main menu.

We currently offer coupons that can be used for discounts with specific merchants, and plan to keep expanding the number of merchants where coupons can be used in the future.

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Checking a coupon's expiration date

You can see each coupon's expiration date in the My coupons section of the LINE Pay main menu. In addition to expiration dates, you can also see where each coupon is accepted and other relevant information.

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Using coupons

You can use coupons that you receive on LINE for purchases made using LINE Pay.

Note: Coupons can only be used for online payments.

To use coupons:

1. On the LINE Pay payment screen, tap Search.

2. Choose the coupon you want to use, then tap OK.

3. Check your new total (with the coupon discount applied).

4. If you’re using LINE Points, enter the amount you want to use.

5. Select your payment method.

6. Check each item on the payment confirmation screen and the amount, then tap Pay.

Coupon discounts are deducted from the item's original price.

For example: If you want to use a 10% off coupon for an item that is THB 300, you’ll get a discount for THB 30 off and only pay THB 270.

For more information on using coupons from different payment screens, please refer to the following details:

How to use a coupon when paying with a QR code

1. From the LINE Pay main menu, tap Scan.

2. Scan the store's QR code.

3. Enter the amount to pay, then tap Request Payment. Confirm the amount and tap OK.

4. On the payment screen, select a coupon by tapping Search on the right of the Coupons field.

5. Check the discount you received from the coupon, then tap Pay.

6. That's all there is to it!

How to use a coupon when paying with My Code

1. From the LINE Pay main menu, tap My Code.

2. On the My Code screen, select a coupon by tapping Search on the right of the Coupons field.

3. Select one under Available Coupons and tap OK.

4. Show the cashier the coupon details and the discount you received, then select your payment method.

5. Cashier scan QR code

6. That's all there is to it!

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Rabbit Rewards

I'm not receiving Rabbit Rewards points

To receive points for Rabbit Rewards, you must register accounts with LINE and LINE Pay, then add the official Rabbit Rewards LINE account as a friend. If you are not receiving points, please make sure you have not canceled your LINE or LINE Pay account, or blocked the official Rabbit Rewards account.

If you are still unable to receive points after checking the above, please contact Rabbit Rewards directly.

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Linking your LINE Pay account with Rabbit Rewards

You can link your LINE Pay account with Rabbit Rewards by following the steps below:

1. From the LINE Pay main menu, tap Rabbit Rewards.

2. After reading and understanding the Terms and Conditions of Use, tap Agree.

3. To finish linking your account with Rabbit Rewards, follow the steps that matches your situation.

If you have a Rabbit Rewards account:

1. Log in to your Rabbit Rewards account.

2. Tap Allow to link your LINE Pay account.

If you don't have a Rabbit Rewards account:

1. Choose to sign up for a Rabbit Rewards account.

Note: Your email address and phone number will be automatically retrieved from your LINE account.

2. Fill in the required information, read and agree to the Terms and Conditions of Use, then tap Register.

3. Check your inbox for an email from Rabbit Rewards.

Note: If you don't see the email, check if it was sent to your spam folder.

4. Access the verification URL in the email and complete the registration.

5. After being redirected to the Rabbit Rewards page, tap the LINE icon.

6. When you're asked to add the LINE Rabbit Rewards official account as a friend, tap Allow.

After you add the official account as a friend, you'll receive a welcome message from LINE Rabbit Rewards.

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What to do if you have issues using Rabbit Rewards points

If you have any issues using Rabbit Rewards points, please contact us by phone or send an email via the Contact Us page link below:

Rabbit Rewards Call Center: 02-618-3777

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Conditions for receiving Rabbit Rewards points

In order to get Rabbit Rewards points, you need to have:

• An active LINE account

• An active LINE Pay account

• The LINE Rabbit Rewards official account added as a friend (and it can't be blocked)

• Your LINE Pay account linked with Rabbit Rewards

The conditions for receiving points from Rabbit Rewards with LINE Pay account.

The Member will receive the Rabbit Point when travelling on the BTS Skytrain according to the BTS Challenge Program only.

You can view more detail via link

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