JP Official Account Help Center

Logging in

Please see below for the recommended system specifications for the LINE Official Account Manager app and the browser version of LINE Official Account Manager.

LINE Official Account Manager app
• OS
- Android 10 or later
- iOS 16 or later
- iPadOS 14 or later
Note: This service is not supported on Android tablets.

The browser version of LINE Official Account Manager
• OS
Windows or Mac
• Browser
The latest version of Chrome
Note:
- This service is not supported on Internet Explorer.
- Please be sure to enable JavaScript in your browser settings.

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You can log in to LINE Official Account Manager for web browsers and the LINE Official Account app using Business ID.

If you're migrating an account from LINE@, please select Log in with LINE account or Log in with LINE app, then enter the same email address and password that you used for LINE@.

Note: Selecting Log in with LINE app on the LINE Official Account app will automatically log you in with the LINE account installed on your device.

• Logins from Log in with LINE account or Log in with LINE app:

These options use the email address and password registered to your LINE account. If you don't know your registered information, see this Help article.

• Logins from Log in with business account or Log in with Email:

These options use an email address and password of your choice.

If you forget your password and your email address is still valid, reset your password by following the steps below.

1. Access LINE Official Account Manager for web browsers.

2. Select Log in with business account > Reset password.

3. Enter an email address, then select Submit.

4. Follow the instructions in the email sent to your inbox.

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Business ID is a common verification system that is used to log in to LY Corporation's management services for businesses and developers.

You can log in to Business ID using your LINE account, a business account (using just your email address), or a Yahoo! JAPAN ID.

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If you don't know the email address or password for a LINE account with login authority, see one of the following Help articles:

Checking your registered email address

Checking/changing your password

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The verification code that appears on your PC needs to be entered into the app version of LINE. Please enter the 4-digit code for the LINE account whose email address and password were used to log in to LINE Official Account Manager.

Note:

- You need to confirm your identity by entering a verification code when you log in to LINE Official Account Manager.

- Please be sure to access the LINE app and not the LINE Official Account Manager app.

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If you use a LINE account to log in:

You need to transfer your LINE account with the LINE app beforehand. For more information on how to transfer your account, see here.

After you've finished transferring your account with the LINE app, log in with the LINE Official Account app.

When you transfer your account, the chat history listed below will also be transferred.

• Text and stickers from the last year (only for content sent on or after April 18, 2019)

• Image and video files from the last two weeks

• Other files from the last week

If you use a business account to log in:

You don't need to transfer your account. Simply log in as usual on your new device.

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You can log in to Business ID using your LINE account, a business account, or a Yahoo! JAPAN ID.

Log in with LINE account
This option lets you log in with the LINE account you ordinarily use.
Note:
- You need to register an email address and password to your account in the LINE app in advance.
- Be sure to log in with the LINE account that you're currently using.
- When logging in, you may need to verify your identity with the LINE app.

Log in with business account
You can register a business account with your regular email address and use that to log in if you prefer not to use your LINE account or want to use your work email.

Note: Depending on the service, you may be required to log in with your LINE account or business account.

Log in with Yahoo! JAPAN ID
This option allows you to log in using a Yahoo! JAPAN ID that is linked to your Yahoo! JAPAN Business ID.

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LINE

Help center

Search Help articles

Logging in

Logging in

Recommended system specifications for LINE Official Account

Logging in

About Business ID

I don't know my email address/password for logging in with my LINE account

I don't know where to enter the identity verification code

Transferring your LINE official account when you change devices

Business ID login methods