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LINE VOOM

Deleting LINE VOOM posts toggle
To delete posts you've made on LINE VOOM, follow the steps below.

From the LINE Official Account Manager app:
1. Tap the LINE VOOM icon.
2. Tap the post you want to delete. 
3. Tap Delete.

From the browser version of LINE Official Account Manager:
1. Click Home > LINE VOOM > Published.
2. Click the post you want to delete.
3. Click Delete.

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About the Follow feature toggle
After a user follows your account, they'll continue to see new posts from that account on LINE VOOM. This lets you keep sending information to users, even if they haven't added your account as a friend.

You can check your number of followers from LINE Official Account Manager.

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LINE VOOM basics

Configuring settings for LINE VOOM likes and comments toggle
To change your settings for allowing LINE VOOM likes and comments, follow the steps below.

From the LINE Official Account app:
1. Tap the Home tab > Settings > LINE VOOM > User interaction.
2. Choose your preferred setting for Likes and comments.
3. Tap Save.

From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Settings.
2. Under User interaction, choose your preferred setting for Likes and comments.
3. Click Save.

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Setting banned words and phrases on LINE VOOM toggle
To set banned words and phrases on LINE VOOM, follow the steps below.

From the LINE Official Account app:
1. Tap the Home tab > Settings > LINE VOOM > Banned words and phrases > "+".
2. Enter the word or phrase you want to ban.
3. Tap Save.

From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Settings > Edit next to Banned words and phrases.
2. Enter the word or phrase you want to ban.
3. Click Add.

Comments that include banned words or phrases will not appear for other users.

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Managing spam comments toggle
You can flag users who make troublesome comments as spammers (and their comments as spam). To flag and manage spam, follow the steps below.

From the LINE Official Account app:
1. Tap the LINE VOOM tab.
2. From the post list, tap Comments or the speech bubble icon on the post that was spammed.
3. Tap "..." > Flag as spam.

From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Post list.
2. Click the post that was spammed > the relevant comment.
3. Select Flag as spam or click the menu icon > Flag as spam.

Important:
- Until you remove someone you've specified as a spammer from your Spammers list, all of the comments that they make will be recognized as spam.
- All of the comments a spammer made while they were on your Spammers list will remain spam even after you've removed them from your list.

For more information about reporting spam, see this Help article.

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Content that can be posted on LINE VOOM toggle
You can post the following content on LINE VOOM:
• Text
• Photos/videos
• Stickers
• Coupons
• Links
• Surveys

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Why was my LINE VOOM post reported/deleted? toggle
We determined that your LINE VOOM post likely violated LINE's Terms and Conditions of Use.

When content is reported or picked up by our monitoring, we determine whether it violates our Terms and Conditions of Use and take appropriate action (such as deleting the post).

Please understand that we cannot provide details concerning reports, our monitoring system, or the measures that we take.

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Checking shares of your LINE VOOM posts toggle
You can check shares of your LINE VOOM posts from the LINE Official Account app or LINE Official Account Manager for web browsers.

From the LINE Official Account app:
1. Tap the Insight tab.
2. Tap LINE VOOM (Posts).
3. Choose the post you want to check shares for.
4. Check your Shares.

From LINE Official Account Manager for web browsers:
1. Click the Insight tab.
2. Click LINE VOOM > Posts.
3. Click Show metrics and check Shares under User actions.
Note: You can select up to five metrics.

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Reporting LINE VOOM posts/comments toggle
If you find something inappropriate on LINE VOOM, you can report the person who posted it from the LINE VOOM screen.
Note: If you report someone, they won't be notified that you did so.

To report a post:
1. Tap "..." at the top right of the post you want to report.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.

To report a comment:
1. Tap and hold the comment you want to report.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.

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Create posts

Can I restore deleted posts? toggle
Unfortunately, deleted posts cannot be restored.

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Saving posts as drafts toggle
To save a post as a draft, use one of the methods below.

From the LINE Official Account app:
1. Tap the LINE VOOM tab > Create new post.
2. Tap Save draft on the post creation screen.

On LINE Official Account Manager for web browsers:
1. Click LINE VOOM > Create new.
2. Click Save draft on the post creation screen.

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Monetization

About monetization toggle
You can earn ad revenue by showing ads in the videos that you post. Ads can be customized separately for each video.
Note: The ad formats that can be shown depend on the length of the video.

For information on LINE VOOM posts that cannot be monetized, see this Help article.

For details about ad formats, see this Help article.

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Checking an account's ad revenue totals toggle
From Monetization, you can confirm the following ad revenue information:
• Total revenue earned from the account (as of the previous day)
• Total revenue earned for each ad format (as of the previous day)
• Amount paid
• Available balance

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Checking whether you're eligible for monetization toggle
You can check whether you're eligible from the Monetization tab. You can also see the number of followers that you have and how many hours of watch time your videos have achieved.
Note: Flicking the image that appears lets you switch between your number of followers and hours of video watch time.

To be eligible for monetization, you must meet the following requirements.

• Number of followers: 300 or more
• Video watch time: A total of 30 or more hours in the last month

These criteria are measured every 24 hours, so your eligibility may change depending on when you check it.

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Process for receiving ad revenue toggle
To submit a payment request and receive your ad revenue, follow the steps below.

1. From the Total revenue menu, submit an ad revenue payment request.
Your available balance is determined based on the performance of your ads up until the last day of the previous month.

You can only submit payment requests between the 5th and 11th of every month. Pressing the Submit a payment request button will take you to the payment request page.

2. Confirm your available balance and submit a payment request.
You can request the amount of ad revenue you want to be transferred from your available balance.

Available balance range: TWD 3,000 – maximum payable amount
Available balance increments: TWD 100

The final amount includes VAT.

3. Register the required documents under Payment voucher.
To complete a payment request, you need to register the following documents.

For individuals: Identification card, payment voucher, and bank book
For businesses: Business certificate, payment voucher, and bank book
Note: Your payment request may be rejected or restricted if any information cannot be verified or if the documents are not valid.

4. A notification with the review results for your documents will be sent to you.
When you're approved, you'll need to mail us your documents by the 25th of that month.

5. Your payment will be transferred using your registered payment information.
You need to register your payment information before you can submit a payment request. The revenue amount you request will be delivered to your registered recipient via bank transfer within 60 days of your request.
Note:
- If you don't submit payment requests, your monthly available balance will accumulate.
- Payment transfers will not be successfully completed if your payment information is incorrect.
- Only account members with administrator permissions can register payment information and submit payment requests.
- If you still have previously-accrued ad revenue after canceling and resuming monetization, you can make a payment request for your available balance.
- If the transfer date lands on a holiday, you may receive your payment before or after the date.

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Registering your payment information toggle
To register your payment information: 
1. Select the LINE VOOM tab > Monetization > Settings.
2. Enter the required information on the Payment information screen, then select Save.

Payment transfers will not be successfully completed if your payment information contains any mistakes. Be sure to enter this information correctly.
Note:
- Only account members with administrator permissions can register payment information.
- If you've completed a payment request, you can only correct your payment information between the 5th and 11th of the month.

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Is there a service charge for receiving ad revenue? toggle
There is no service charge for having your ad revenue transferred.

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Monetizing your previously posted videos in bulk toggle
If you turn ON the Show ads on all video posts setting when applying for monetization, you can set to collectively run ads on videos that you've already posted as well as on videos that are posted in the future.

If you choose to run ads on your previously posted videos, it will only apply to up to 100 videos posted within the last year. You can change the monetization status of other previously posted videos directly on their Settings screens.

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Video ad formats toggle
You can set the ad format that will appear in your videos.
Note: The ad formats that can be shown depend on the length of the video.

In-stream video ads
Depending on the length of the video, up to three ads can be shown.
Note: In-stream video ads cannot be displayed on videos that are less than two minutes long.

Image ads
Image ads are anchored at the bottom of your video. One ad can be displayed on videos that are 10 seconds or longer.

Auto
The ad format you set when applying for monetization is automatically applied to eligible videos. Either in-stream or image ads will be shown, depending on the length of the video.

You can set the ad format for individual video posts on the Monetization settings screen.

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Maximum number of ads that can be displayed toggle
You can show up to three in-stream video ads in videos that are two minutes or longer. For the number of ads that you can show for videos of different lengths, see below.

• Videos between two and five minutes long: One ad
• Videos between five and ten minutes long: Up to two ads
• Videos between 10 and 20 minutes long: Up to three ads
Note: Ads can be set to display at 120-second intervals.

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Can I set the timing for ads to be displayed? toggle
You can set the timing only for in-stream ads.

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Setting ad categories toggle
You can set which ad categories appear in your videos. This lets you make sure the ads that play are appropriate for your content.
Note: As you set more ad categories, the number of ads that are available will decrease. For this reason, there may be no ads available to run if you have too many ad categories set.

The ad categories you set when you apply for monetization are collectively applied to all of your video posts. You can change the ad categories for individual video posts on the settings screen.

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Editing and deleting monetized posts toggle
You can edit and delete monetized posts. However, please be aware that editing the type or length of a post may result in its ad format changing.

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Changing the monetization status of individual posts toggle
You can change the monetization status of individual posts from the Monetization settings screen.

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Changing the ad settings of individual posts toggle
You can directly change the ad format, ad categories, and display location for individual post on the Monetization settings screen.

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Posts that cannot be monetized toggle
A post cannot be monetized if:
• It is not an image or a video that is at least 10 seconds long.
• It includes more than one video.
• It includes both an image and a video.

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Checking your ad revenue balance toggle
You can request payment and check how much ad revenue you've actually earned from the Monetization menu.

To check your balance, follow the steps below.

From the LINE Official Account app:
1. Tap the Home tab > Settings > Monetization.
2. Tap Settings.
3. Tap Monetization and check each item.

From LINE Official Account Manager for web browsers:
1. Click the LINE VOOM tab > Monetization.
2. Click Earning history and check each item.

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Checking your daily ad revenue toggle
You can only check your daily ad revenue from LINE Official Account Manager for web browsers.
Note: This information cannot be viewed from the LINE Official Account app.

To check your daily ad revenue: 
1. Click the LINE VOOM tab > Monetization > Earning history.
2. Select Daily Data.

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Requirements for monetization toggle
To be eligible for monetization, you must meet the following requirements.

• Number of account followers: 300 or more
• Video watch time: A total of 30 or more hours in the last month

Even if you are approved for monetization, you will be suspended from running ads on your posts if your account stops meeting these requirements. (You can run ads when your account qualifies for monetization again.)

When monetization is disabled for your account, all of the ads on your posts will be paused. You will only earn revenue for posts if monetization is enabled for both your account and your posts. Monetization will resume when your account meets both of the requirements again.
Note: Even if monetization is enabled for your account, you will not earn revenue for posts that have monetization disabled.

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How long does it take to review my account monetization application? toggle
The monetization application review takes around five business days.
Note: More time may be needed for some reviews.

Once the review is finished and you are approved, you can start earning money from your video posts.

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Can I change monetization settings during a boost? toggle
You cannot change the monetization settings of a video post while it is boosted.
Note: You can only boost a video post while ads on the post are paused.

You can change the monetization settings of a video post after the boost for that post has ended.

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Can I get paid ad revenue after deleting my LINE official account? toggle
Unfortunately, deleting your account will delete all of your ad revenue. We recommend having all of your ad revenue paid before deleting your account.

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Receiving ad revenue for deleted posts toggle
If you delete a monetized post, you can still receive the ad revenue that it earned before it was deleted. The ad revenue information for each deleted post can be confirmed in the Total revenue of that post.

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My monetized post was deleted toggle
Posts may be deleted if they are reported by a user or if their contents are determined to violate the LINE Terms and Conditions of Use.

If your monetized post is deleted for one of the reasons above, its ads will be paused and any ad revenue earned by the post will be recovered.

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Notifications

About account notifications toggle
Notifications for specific accounts cannot be turned on or off.

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Official account management (from the LINE app)

Linking an existing official account toggle
To link an existing official account:
1. Tap the VOOM tab > your profile at the top of the screen.
2. Tap Create official account.
3. Tap Link an existing account.
4. Select the official account you want to link and tap Save. 
Note: You can link up to five official accounts.

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Changing which official account is shown toggle
To change the official account that is shown: 
1. From an official account's LINE VOOM, tap the account profile at the top of the screen.
2. Select the official account you want to switch to and tap Show this account.

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Checking your unlinked official accounts toggle
To check your unlinked official accounts: 
1. Tap the VOOM tab > your profile at the top of the screen.
2. Tap Manage official accounts.

From this screen, you can check both your linked and unlinked official accounts.

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Copyright infringement reporting

Can I report intellectual property (IP) rights infringement on behalf of someone else? toggle
Rights infringement can only be reported by the owner of the intellectual property or an official representative.

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Information required when reporting an infringement of rights toggle
When reporting an infringement of rights, please provide the information below on the reporting screen.
Note: We will not be able to take any action if this information is incomplete or cannot be confirmed.

• The rights that are being infringed
• Where the infringement is occurring
• Information (such as a URL) for confirming that the infringement is occurring
• Your information (individual/corporation, name, postal code, address, phone number, email address)

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If content that I reported is deleted, what information does the poster receive? toggle
The poster will only be told that their post was deleted because a report was received from the copyright owner. Please rest assured that they will not be told the identity of the reporter.

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How will the rights infringement report I sent be processed? toggle
For security reasons, we are unable to provide any details about the processing of rights infringement reports.

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Canceling intellectual property (IP) rights infringement reports toggle
We will confirm the content of any IP rights infringement reports that we receive.

Please rest assured that we will not take any action if we find that the content reported is not problematic and does not constitute an infringement.

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Appropriate content use

Receiving copyright protection as a copyright holder toggle
If you send us your original copyrighted content and we are able to confirm its authenticity, it can receive copyright protection.

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Copyrights

About copyright protection toggle
Copyrights recognize the value of a creator's work and the effort that went into making it. Copyright protection is enforced to secure the rights of the original creator.

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About derivative works toggle
Derivative works are works that were created by translating, arranging, modifying, adapting, video producing, or otherwise using an original work. Derivative works are protected by derivative copyrights.

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Account reported for copyright infringement

How does LINE protect the intellectual property (IP) rights of videos? toggle
LINE has integrated an automatic content recognition (ACR) solution to protect the IP rights of videos. This solution automatically checks whether IP rights are being infringed. If infringement is found, we take appropriate action.

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What happens to the revenue for posts that are reported for copyright infringement? toggle
If we determine that the content of your post infringes on someone's copyright, all revenue from that post will be recovered (including any revenue earned before it was reported).

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