TW Official Account Help Center

You can log in to LINE Official Account Manager for web browsers and the LINE Official Account app using LINE Business ID.

If you're migrating an account from LINE@, please select Log in with LINE account or Log in with LINE app, then enter the same email address and password that you used for LINE@.

Note: Selecting Log in with LINE app on the LINE Official Account app will automatically log you in with the LINE account installed on your device.

• Logins from Log in with LINE account or Log in with LINE app:

These options use the email address and password registered to your LINE account. If you don't know your registered information, see this Help article.

• Logins from Log in with business account or Log in with Email:

These options use an email address and password of your choice.

If you forget your password and your email address is still valid, reset your password by following the steps below.

1. Access LINE Official Account Manager for web browsers.

2. Select Log in with business account > Reset password.

3. Enter an email address, then select Submit.

4. Follow the instructions in the email sent to your inbox.

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LINE Business ID is a common verification system used to log in to various services for businesses and developers provided by LINE.

You can log in to LINE Business ID with your LINE account or with a business account (using just your email address).
Note: You can only link one email address or LINE account per LINE Business ID.

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To add or change administrators, you need to log in to the LINE Official Account app with an account that already has administrator permission and follow the steps below.

Note: Operators cannot add administrators.

To add an administrator by LINE:

1. Tap the Home tab > Settings > Permissions.

2. Tap + Add and select Administrator under "Permission type."

3. Tap Send by LINE.

4. Select the member you want to add and tap Share.

5. Have the member you want to add access the link they received in a LINE chat message and log in with their own account and select Accept role.

6. Once the new member appears on the Manage permissions screen with Administrator under their name, it means they have been added.

To add an administrator by email:

1. Tap the Home tab > Settings > Permissions.

2. Tap + Add and select Administrator under "Permission type."

3. Tap Generate link > Copy.

4. Give the verification link that was issued to the member you want to add.

5. Have the member you want to add access the link and log in with their own account and select Accept role.

6. Once the new member appears on the Manage permissions screen with Administrator under their name, it means they have been added.

To change a member's permission:

1. Tap the Home tab > Settings > Permissions.

2. Tap Edit next to the member.

3. Select the permission type.

4. Tap Save changes.

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I don't know my email address/password for logging in with my LINE account

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