TW Official Account Help Center

If you can't use your camera in calls on LINE Official Account Manager for web browsers, see the information below.

• Confirm your settings

In Chat settings, click the Basic tab and go to Audio and video settings. You can check your camera's status next to Camera.

If the status is Currently disabled or Blocked, follow the steps below and change your settings. Once you've finished, the status will become Allowed.

• If your camera's status is Currently disabled:

You need to allow access from the browser pop-up. Click Grant access > Allow in the pop-up that appears.

• If your camera's status is Blocked:

You need to allow access from your browser settings by following the steps below.

1. At the top right of the Chrome browser, click the menu icon > Settings.

2. Click Site Settings > Camera.

3. Select the domain "chat.line.biz" on the camera settings page.

4. Under Permissions, select Allow in the drop-down menu next to Camera.

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If you can't use your mic in calls on LINE Official Account Manager for web browsers, see the information below.

• Confirm your settings

In Chat settings, click the Basic tab and go to Audio and video settings. You can check your mic's status next to Microphone.

If the status is Currently disabled or Blocked, follow the steps below and change your settings. Once you've finished, the status will become Allowed.

• If your mic's status is Currently disabled:

You need to allow access from the browser pop-up. Click Grant access > Allow in the pop-up that appears.

• If your mic's status is Blocked:

You need to allow access from your browser settings by following the steps below.

1. At the top right of the Chrome browser, click the menu icon > Settings.

2. Click Site Settings > Microphone.

3. Select the domain "chat.line.biz" on the microphone settings page.

4. Under Permissions, select Allow in the drop-down menu next to Microphone.

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LINE Call

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LINE Call

About LINE Call

Setting up LINE Call

Adding a Call button to your profile

Sending users call requests

Setting away messages

Avoiding troublesome calls/chat messages from specific users

Configuring incoming call notifications

I'm not receiving calls from users

Allowing/denying calls outside of your response hours

When are away messages sent?

Why can LINE Call only be used when Chat is turned on?

Using LINE Call

App versions that support LINE Call

Setting time limits on call requests

I can't use my camera in calls on LINE Official Account Manager for web browsers

I can't use my mic in calls on LINE Official Account Manager for web browsers

I'm not receiving call notifications on LINE Official Account Manager for web browsers