- Windows 8
- Windows 10
- LINE for iPad
- Android Lite
If you receive email spam claiming to be from the LINE team, please configure your spam filters to block them. Please inquire with your email service provider about how to do this.
The LINE team will only contact you from the following domains.
Emails from other domains claiming to be the LINE team are fraudulent.
While we are unsure why you might have received the spam email, please be assured that no personal information has been leaked from LINE. We place the utmost importance on the security of the information acquired by our company.
In order to carry over your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3.
1. Have an email address registered to your LINE account.
To check your registered email address, please see this article.
2. Set a password when you registered your email address.
You will not be able to view your password on your device.
If you have forgotten your password, please see this article.
If your registered email address is no longer available and you have forgotten your password, please see this article.
3. Turn ON the Allow Account Transfer setting.
This step is not required if your registered phone number will not change.
For more information about the Allow Account Transfer setting, please see this article.
- You will need to back up your chat history before changing devices.
- You cannot restore a back up of your chat history to a different OS (e.g. from an Android device to an iOS device).
Please see the following for steps on how to back up your chat history:
After changing devices, please install the LINE app on your new device and select Log in to carry over your account.
See here for STEP 2
1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.
3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.
Android OS: Go to the device’s Settings > “About phone” > “Software update.” Please note that the steps may differ depending on the device model.
4. Check your network connection.
Please check if your device is properly connected to the network using your browser.
5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.
If you are using an Android device, please also try the following. Steps may differ for each device. Please see your user manual for details.
6. Clear your cache.
7. Deleted unnecessary apps and data from your SD card.
8. Remove and insert your SD card again.
1. Go back to the list of chats, then open the chat you are having problems with again.
2. Restart your device.
3. Update your LINE app from the URL below.
The same LINE account cannot be used on multiple smartphones. Each phone number and email address can only be used on one device. If you verify LINE on another device using the same phone number, the account on your previous device will be deleted automatically and you will no longer be able to access it.
You can use the same account you use on your smartphone on your PC or iPad by logging in with your email address on the respective versions for PC and iPad.