We apologize for any inconvenience caused to your gameplay.
We apologize for any inconvenience, but please go to Help > Direct Inquiry in the game and provide the details as below.
▼ Error Details
⋅ Name of item with problem:
⋅ Number of items affected:
⋅ Purchase date of the item:
⋅ Used date of the item:
⋅ Receipt Details
- From your store
1. Order number:
2. Order number:
3. Date received:
4. Total amount ordered:
* We will look into your case as soon as the details above are verified.
* It may take some time to study your case. We would like to ask for your understanding.
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Let us know if we can make it better.
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