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In-App Purchases

The purchased items do not show up in the game.

We apologize for any inconvenience caused to your gameplay.

We apologize for any inconvenience, but please go to Help > Direct Inquiry in the game and provide the details as below.

▼ Error Details

⋅ ID:

⋅ Date and time you noticed lost items:

⋅ Number of items lost:

⋅ Number of your current Coins:

⋅ Number of your Coins before the loss:

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Paid items did not take effect because errors (like a crash) occur.

We apologize for any inconvenience caused to your gameplay.

We apologize for any inconvenience, but please go to Help > Direct Inquiry in the game and provide the details as below.

▼ Error Details

⋅ Name of item with problem:

⋅ Number of items affected:

⋅ Purchase date of the item:

⋅ Used date of the item:

⋅ Receipt Details

- From your store

1. Order number:

2. Order number:

3. Date received:

4. Total amount ordered:

* We will look into your case as soon as the details above are verified.

* It may take some time to study your case. We would like to ask for your understanding.

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- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Free items did not take effect because errors (like a crash) occur.

We apologize for any inconvenience, but it is difficult for us to work with free item problems. We would like to ask for your understanding.

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Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

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In-App Purchases

The purchased items do not show up in the game.

Paid items did not take effect because errors (like a crash) occur.

Free items did not take effect because errors (like a crash) occur.