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Note for using Guild Chat ServiceCONTACT US
Customer support is ONLY available in English,Traditional Chinese and Japanese.
We only offer customer support in English, Traditional Chinese and Japanese for this game.
* Please understand that we are unable to reply to inquiries in other languages.
If you could send your inquiry in either of these languages then we will do our best to get back to you as soon as possible.
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I can see someone I don't know in the game/I received a message from someone I don't know
If you can see someone who you don't know on your ranking list, or received messages from unknown person, please see the following.
The user may be your friend displayed under the name that they registered herself/himself on LINE.
In this case, their name is different from the one you are able to see on your phone book.
If your friend registered you on their phone book, they can add you from a friend recommendations list on LINE, and it will also be reflected on the Ranking list.
For this reason, they are able to send you massages in the game.
In case you accept "Search by ID," you possibly be searched and sent messages from unknown person.
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The application can't authorize LINE
If the app can't authorize LINE, it may be due to heavy burden on the processor.
In this case, please reboot your device, and reboot "LINE Rangers"
If you are using old version of device or application, it may be resolved by updating them.
If you are using Wi-Fi, please try 3G or LTE (4G) if possible.
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I haven't received my Treasure Hunt Event reward
Thank you for taking part in the Treasure Hunt Event!
We are currently collecting the data from all the players who managed to collect all the treasure in areas 1-3.
We intend to send out the Free Gacha Tickets, in order to all eligible players, after 12pm (GMT+9), March 17.
We apologize for the delay and ask for your continued patience while we work to provide you with your reward item.
We hope that you will continue to use and enjoy playing LINE Rangers in the future.
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Game not working properly / Game suddenly terminates
If the game terminates all of sudden or doesn't work properly, it may be due to heavy burden on the processor.
In this case, please reboot your device, and reboot "LINE Rangers."
If you are using old version of device or application, it may be resolved by updating them.
If you are using Wi-Fi, please try 3G or LTE (4G) if possible.
If the problem still remains after trying the methods above, please tell us the following information via the inquiry form.
▼Information we need
----------------------------------------------
(1) The Date and Time it occurred :
[e.g., Monday, May 6,2013,3:00p.m.]
(2) Process of the problem :
(3) Error message :
(4) Version of the application :
----------------------------------------------
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I have more questions
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CONTACT US
After sending your inquiry you should receive an auto-reply message confirming that we have received it.
From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.
If after a few days you have still not received a reply from us then it may be due to one of the following reasons.
◆Possible reasons why you have not received a reply
1. The email software you are currently using is blocking or filtering our reply.
-> Please check your spam folder to ensure that our address was not accidentally marked as junk mail.
->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains that you want to allow mail to be received from.
* If you are unsure of how to change your email settings then please contact your mobile phone service provider for more information.
2. There was a typo in the email address you provided in your inquiry.
->As addresses can be case sensitive please double check your email address before sending your inquiry and take care when typing upper and lower case letters.
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