LINE GIFTSHOP is a brand-new gifting service embedded in LINE Messenger which allows users to purchase mobile coupons, delivery products, and send gifts to friends in LINE itself.
Help center
FAQs
You can send gifts to all LINE users.
Check the coupon number on the merchant page to receive an item. The relevant merchant name will be indicated on the coupon.
Check the coupon number on the merchant page to receive an item. The relevant merchant name will be indicated on the coupon.
You will still have your coupons by logging in to the same account. You can confirm this by going to Gift Shop > Info under My Orders/Gift Received.
You can select whether to have an electronic receipt issued or donated, from the payment page.
The receipt will be disposed of immediately after the order is cancelled.
No, you cannot extend the Redeemable period. Please check the coupon Redeemable period and use it within that time.
Calculating from the purchase date, the day after the Redeemable period ends, a refund will automatically be issued for the unused coupon.
LINE Giftshop coupon cancellation request can be made if the status is still available for use. If you wish to do so, kindly go to Info > My Orders> Order Inquiries to submit a request.
＊LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
＊LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
Refund request of Gift purchases on GIFTSHOP may be made by the purchaser when the coupon status is still available for use.
*LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
The mobile Coupon will be automatically cancelled after the expiry date.
The Delivery items will be automatically cancelled if you fail to enter the shipping address within 10 days of purchase.
If you delete your LINE account, all data, including your purchase history will be deleted. Deleting your LINE account also deletes your LINE Pay account, so you will not be able to get a refund for the unused coupons. In this case, you can receive the refund after we have confirmed your identity. Your data will not be recovered even if you re-register a new LINE account.
LINE GIFTSHOP
LINE GIFTSHOP is a brand-new gifting service embedded in LINE Messenger which allows users to purchase mobile coupons, delivery products, and send gifts to friends in LINE itself.
The Basics
You can send gifts to all LINE users.
Check the coupon number on the merchant page to receive an item. The relevant merchant name will be indicated on the coupon.
Check the coupon number on the merchant page to receive an item. The relevant merchant name will be indicated on the coupon.
Go to Gift Shop > Info and look under My Orders/Gift Received.
You can send 10 gifts at any one time.
You can purchase 10 coupons at any one time.
You cannot send a coupon you received to anyone else.
You cannot exchange your Gift Received to a different item.
Please contact us via Order Inquiries.
You will still have your coupons by logging in to the same account. You can confirm this by going to Gift Shop > Info under My Orders/Gift Received.
Payments
LINE PAY is the only available payment method on LINE GIFTSHOP.
You may select "credit card" or "LINE Points" as your payment method when making a purchase.
* LINE Points cannot be used if you're using LINE Pay visitor mode to check out.
Receipts
You can select whether to have an electronic receipt issued or donated, from the payment page.
We do not issue paper receipts in order to support the government led initiative to promote electronic receipts and reduce the environmental impact.
If you require a paper receipt, please contact us via Order Inquiries.
The receipt will be disposed of immediately after the order is cancelled.
The issuer of the coupon will notify you by email, and a receipt will be sent to you via post.
Redeemable period
The Redeemable period depends on the coupon. Please go to Info > My Orders, to see the details on each coupon page.
Calculating from the purchase date, the day after the Redeemable period ends, a refund will automatically be issued for the unused coupon.
The refund will be issued to the sender (purchaser) of the gift.
The policies differ between merchants. Please consult the merchant directly for exchange options. Otherwise, once the Redeemable period has passed, the payment will be refunded to the purchaser.
No, you cannot extend the Redeemable period. Please check the coupon Redeemable period and use it within that time.
Cancellations and Refunds
Refund request of Gift purchases on GIFTSHOP may be made by the purchaser when the coupon status is still available for use.
*LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
The mobile Coupon will be automatically cancelled after the expiry date.
The Delivery items will be automatically cancelled if you fail to enter the shipping address within 10 days of purchase.
LINE Giftshop coupon cancellation request can be made if the status is still available for use. If you wish to do so, kindly go to Info > My Orders> Order Inquiries to submit a request.
＊LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
＊LINE Points exchange orders are not applicable to the refund policy of LINE GIFTSHOP. Orders cannot be modified, cancelled, or refund. Please review our points exchange policy thoroughly prior to making your purchase.
You will receive your refund on the credit/debit card or points account that was used to make the purchase.
A coupon cannot be reissued once it is cancelled. Please take care when cancelling a coupon.
You can check the Contact Us page on the relevant merchant coupon page by going to Info > My Orders.
Account
If you delete your LINE account, all data, including your purchase history will be deleted. Deleting your LINE account also deletes your LINE Pay account, so you will not be able to get a refund for the unused coupons. In this case, you can receive the refund after we have confirmed your identity. Your data will not be recovered even if you re-register a new LINE account.