YONDER Help Center

Getting started on YONDER

YONDER is a mobile app for digital serialized fiction. Stories that transport you, right at your fingertips.

Our extensive library of bite-sized, binge-worthy storytelling includes curated titles from bestselling authors and exciting new YONDER Originals. With new chapters dropping everyday, there is no shortage of amazing stories you can escape into.

Big thrills. Fantastical adventures. Swoon-worthy romances. Wherever you want to go, whenever you want to go. Jump in. Get lost. Go YONDER.

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We'd love to hear from you! Contact us at Customer Care to share your feedback, ideas or suggestions.

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Yes! You can download YONDER for free. Take advantage of our many rewards and perks to find more ways to read for free. Purchase Coins to unlock freshly dropped new chapters and access paid content.

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The YONDER app is available for both Apple and Android devices. You can download the app from the Apple App Store or the Google Play Store. Performance of the app may vary depending on your device and network connection.

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Accounts and Login

You can select your current username in Settings to make any changes. Changes can be made at anytime regardless of how you signed up (email, SNS). Please note that your new username cannot include names already in use or restricted words. Explore YONDER with your own personalized username.

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To log in using Email, Facebook, Google, or Apple ID, please ensure you enable permissions to allow you to access YONDER using these services. Please double check that you are entering the correct username and password for your Email, Facebook, Google, or Apple account. Also note that our email logins are case sensitive, so make sure you are inputting the email address exactly the way you first registered.

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Please submit a request including the exact username associated with your account and one book you've read on YONDER (for user verification) to Customer Care. We will use the information provided to find your login. If you've changed your username since signing up, please provide us with your most recent username. Thank you for your patience. Please note, if you've logged in with a social media account, your email ID isn't saved. We are only able to confirm which platform was used to create your YONDER account.

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Please submit a request including the exact username associated with your account to Customer Care. We will use this information to confirm which social media platform you used to log in to YONDER.

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Here's what to do based on how you signed up:

1. If you used your email address to sign up: - Go to the login screen and click 'Forgot Password?' - Enter your email address and click 'Send.' You'll receive an email with instructions on how to reset your password. 2. If you signed up using a social media account like Facebook, Google, or Apple account: - You cannot change the password for your social media account on YONDER. Head over to the social media platform you used to sign up to change or reset your password.

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Sometimes our password reset email can end up in your spam or junk folder. If you don't see the email in your inbox, please try the following: - Double-check that you've entered the correct email address.

- Check your spam or junk folder.

- Make sure that the yonderstory.com domain is not blocked. You may need to add our domain to your safe senders list to ensure you can receive any necessary emails from us in the future.

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To keep your account secure, your account is locked for 1 hour after 5 incorrect password attempts within a 10-minute window. If you're locked out, please make sure you try logging in again after 1 hour. If you try logging in before the hour, your account will lock again for another hour.

If you forgot your password, you can reset it at any time--even when your account is blocked. However, please make sure to reset your password on the same device/network that you were locked out of. If you reset your password using a different device/network, you may not be able to log back in with the new password.

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Sorry to see you go!

You can delete your account directly in the app. Ensuring that you are logged into the account you want to delete, go to Settings > Profile and then select 'Delete Account'.

Important information about deleting your account:

- Your comments will not be deleted. You can delete them by the titles/chapters you have commented on.

- Deleting your account is permanent and will remove all your account history including coins, passes and reading history.

- By deleting your account, you will lose access to all digital content including unlocked chapters. Once deleted, access to those chapters cannot be restored.

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The user history from your guest account is automatically moved over to your new account. Please ensure you have a stable network connection to avoid errors. Please note that if you delete the app or change devices, data might be lost.

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Any purchased Coins and unlocked chapters while not logged in cannot be transferred over and will be lost permanently if you delete the app. Please log in before making purchases and unlocking chapters.

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Any Coins you purchase can only be used on the account that made the purchase. Transfers are not available.

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Account data like reading history is not available for transfer.

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App Troubleshooting

If you're experiencing app crashes and images are failing to load, try the following:

1. Check your network connection. Pages may not open or load properly in unstable network environments. Contact your service provider if you are unable to connect to your network.

2. Try clearing the cache data for the app in your phone settings.

3. Check your device storage and make sure there's enough space to download new content.

4. If you've tried all of the above and still experience issues, we recommend deleting and reinstalling the app.

5. If you continue to experience the same error after reinstalling the app, contact us at Customer Care so we can look into the issue.

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Please check your network connection. If you're still having issues connecting to the internet, try resetting your network settings. To reset your network settings: 1. Go to your phone's settings. 2. Tap on 'General'. 3. Select 'Reset'. 4. Tap on 'Reset Network Settings' and confirm. If you continue to experience problems after resetting your network settings, check your device storage. If the issue persists, please contact Customer Care for assistance.

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Check your network connection and the storage available on your device. If your network is unstable or if you don’t have enough storage available, the app may have trouble loading. If you continue to experience problems, contact Customer Care for assistance.

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Please check your network connection. If your connection is unstable, chapters may not load properly. Also, check your device storage and make sure there's enough space to download new content. If the issue persists, please contact Customer Care for assistance.

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Please check your network connection. We recommend using a Wi-Fi network when downloading the app. If you still cannot download the app, try the following: 1. Cancel or delete any other downloads in progress and then try downloading YONDER again. 2. The app won't be able to download if you have insufficient storage on your device. Free up space by deleting unused apps, media, or cache.

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Pleae contact Customer Care for assistance.

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Using YONDER

When you open a chapter on YONDER, that chapter is automatically downloaded. There are 2 ways to read downloaded chapters in offline mode: 1. Title's main page > Select a chapter that you have read and still have access to. 2. Library > Downloads tab to find and manage your downloads. Chapters that were unlocked using a Free Pass have temporary access. When this access is expired, the download will automatically expire. Chapters that were unlocked using Coins do not expire. You can delete downloads of these chapters in the 'Downloads' tab. All chapters that have been deleted from downloads can be re-downloaded as long as you still have access to that chapter.

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To change viewer settings, go to :

1. Open any chapter.

2. Tap the center of the page and then tap the 'Aa' icon.

3. Menu will appear > change settings

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Select a series and tap the ‘+Subscribe’ button on the top right corner of the chapter list. You’ll receive push notifications on your app whenever new chapters are updated. You can sync your subscriptions across devices by logging in with your YONDER account.

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To update your registered devices, open the YONDER app and go to 'Settings' > 'Manage Registered Devices'. Please note that you can have up to 5 registered devices on your account. If you wish to disconnect any devices, please note that you have a mininum of 2 disconnects per month.* *The number of disconnects is reset back to 2 every month.

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You can share your favorite stories using the 'Share' icon on the top right of the story page.

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You can receive notifications for the following.

1) News & Events :

- In-app events and rewards including Promo Coins, Gift Boxes, and/or free chapters
- Reminders for Promo Coins 1 day before expiry

2) Subscription Updates :

- New chapters uploaded

- Free reading events like Daily Unlock, Countdown Deal, or Gift Box start on your subscribed titles

3) Daily Unlock Reminders :

- Daily free chapter available on the title you're reading with Daily Unlock

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To update your notification preferences: 1. Select the 'Account' icon on the top right of your home screen. 2. Then select gear icon on the top right to go to your 'Settings' menu. 3. You can update your push notification settings under 'Notifications'.

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Go to 'Settings' to check your push notification settings. To go to 'Settings' 1. Select the 'Account' icon on the top right of your home screen. 2. Then select gear icon on the top right to go to your 'Settings' menu. 3. Ensure that your push notifications are toggled on. If notifications are already enabled in the app, check your device’s push notification settings. If you have restricted app notifications in your device’s settings, YONDER push notifications may not display correctly.

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If you are unable to turn on push notications in the app, please check your device's push notifications settings. If you have restricted app notifications in your device’s settings, YONDER push notifications may not display correctly.

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There are 2 ways you can receive personalized recommendations on YONDER.

1) Upon first download or login, we ask for your favorite genres to get to know you and offer personalized recommendations. You can select the genres you'd like to receive recommendations for.

2) You can also select your genre preferences through the onboarding banner on the home page. You can change your selection at any time.

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You can change your genre preferences at any time through the onboarding banner located on the home page. Based on your selections, your home page is catered to you and any in-app banners, pop-ups, and push notifications will help you find your next read.

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Select the 'Library' tab on the bottom menu of the app to see your reading activity. You can view, edit, and manage your reading history, unlocked chapters, subscriptions, and downloads.

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Please check your network connection and ensure that you have enough storage available on your on device. If you continue to experience issues, please contact Customer Care for assistance.

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If you have recently switched devices or reinstalled the YONDER app, your reading history may have been cleared. If you have not recently switched devices or reinstalled the YONDER app, please ensure that you are logged into your account. Your reading history will appear once your log in again.

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Confirm that you have logged in with the correct account. For example, you may have originally logged in using Google but have accidentally made a new account using Facebook to log in.

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For paid chapters, license errors can happen due to low battery, or device/application malfunctions. For free chapters, offline access must be renewed every 3 days due to copyright reasons. If you get this message, you can renew your access through these following steps: 1. Connect to internet. 2. Open the chapter again while connected to internet to renew digital license. 3. You can enjoy the chapter offline again.

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To ensure all users are able to enjoy our service without disruption, YONDER may take necessary actions (including removal without notice) to address comments which include the contents outlined below. 1. Expressions which infringe upon rights of individuals or groups and/or include inappropriate and crude content that may solicit a negative experience on the service. a. Spoilers b. Distribution of copyrighted content c. Spam or advertising d. Distribution of personal info (self or others) e. Unsuitable discussions - Comments containing questions that lead into inappropriate discussions unsuitable for our general user base. (ex, asking other people to share their experience with drugs, sexual perferences, discussing sexual encouters, etc.) 2. Expressions of violence or slander a. Malicious or abusive comments towards individuals and groups based on race, ethnicity, religion, disability, sex, gender identity b. Sexual harrassment, hate speech, blackmail c. Expressions which incite acts of terror, harm, and violence d. Explicit, crude descriptions of sexual acts or requests for such descriptions and acts e. Comments that are defamatory against YONDER 3. Expressions including illegal content and acts a Spam posting of solicitation of illegal activities or promotion of illegal sites

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Three services (YONDER, Wattpad, WEBTOON) are family services and we provide all the contents based on official contract.

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As of version 1.10.0, YONDER works on Android 6.0 or higher, and iOS 14.0 or higher. Please update your OS to the latest version for the best app experience.

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Coins

Coins are YONDER's exclusive currency used to unlock paid chapters. The number of Coins you need for each chapter may vary depending on the title. There are two types of Coins: 1. Coins that are purchased through in-app purchase on Google/Apple Store. These do not expire. 2. Coins that are received for free by participating in various special events. These are called Promo Coins. Please note that Promo Coins are only valid for a limited time.

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You can purchase Coins from the 'Coin Shop', which can be accessed from the Account page at the the top right of the Home screen. Or you can select a chapter you wish to unlock using Coins. Follow the instructions that pop-up to purchase Coins. You need to log in to purchase Coins. However, if you are using an iPhone, you can purchase Coins using an iOS guest log in. Please note, that iOS guest log ins are not saved to a YONDER account and therefore may be lost if you log out. Additionally, user support may be limited without a YONDER account.

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Coins can be used to unlock paid chapters. Go to a chapter you would like to unlock. Follow the prompts to confirm unlock using Coins. If you have Promo Coins, they will automatically be used up first.

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You can purchase Coins using an iOS guest log in. Please note, that iOS guest log ins are not saved to a YONDER account and therefore may be lost if you log out. Additionally, user support may be limited without a YONDER account.

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Coins purchased using an Apple ID account can only be used on iOS. Please note log in to YONDER using Apple ID is only available on Apple devices with iOS 13 and above.

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A valid YONDER account is required in order to purchase Coins. Create a YONDER account using Email, Facebook, Google or Apple ID. However, if you are using an iPhone, you can purchase Coins using an iOS guest log in. Please note that iOS guest log ins are not saved to a YONDER account and therefore may be lost if you log out. Additionally, user support may be limited without a YONDER account.

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There are no age restrictions on spending Coins. However, there may be age restrictions on buying Coins depending on your device, app store (Google Play or Apple App Store), and location.

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If you are logged in, you can use Coins purchased on another device by logging into your account. However, please note that Coins purchased using an Apple ID account can only be used on iOS. As well, you can purchase Coins using an iOS guest log in. Please note, that iOS guest log ins are not saved to a YONDER account and therefore Coins may be lost if you log out.

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If you are logged in, you can use Coins purchased on another OS by logging into your account. However, please note that Coins purchased using an Apple ID account can only be used on iOS. As well, you can purchase Coins using an iOS guest log in. Please note, that iOS guest log ins are not saved to a YONDER account and therefore Coins may be lost if you log out.

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You can access your purchase history by going the 'Account' page. To access your 'Account', please tap the person icon on the top right of the Home screen.

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You can get Promo Coins through various events and special deals happening in the app. Promo Coins have an expiry date. This expiry date may vary for each event. You can check the expiry date at Account > Coin Purchase History.

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To receive reminder notifications for your Promo Coins 1 day before it expires, go to Settings > Notifications > and turn on News & Events notifications.

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You can purchase Coins on all versions of the YONDER app. Coins can be purchased on Android devices and iPhones through Google Play and App Store in-app purchases.

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Direct credit card payments for Coin purchases are not supported at this time. You can purchase Coins through in-app purchases on the Google Play Store or Apple App Store.

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Your privacy is important to us. YONDER makes every effort to keep your personal information confidential and safe. All payment information is encrypted to protect your privacy.

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If your Coin balance does not update after your purchase, try restarting the app. If your balance is still not updated, contact Customer Care for assistance.

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You are only charged once if your Coins purchase is processed successfully. If your Coin balance does not update after your purchase, try restarting the app. You should be able to see your updated Coin balance on the ‘Coin Shop’ page. If your balance is still not updated, please contact Customer Care for assistance.

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A “Payment in progress” message will appears when you attempt to make a payment while another payment is already in progress. If you attempt to make another payment before a previous payment is complete, the system automatically blocks any additional payments from being made. If you see this message, close the payment screen and try again after five minutes.

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Coins may be added to your balance for the following reasons: 1. A purchase was refunded due to service issues (e.g. Your Coin balance may increase if your content purchase was refunded due to service issues.) 2. You may have automatically received Coins for participating in an event.

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Refunds are not available directly through the YONDER app. To cancel your purchase or request a refund, please contact the app store you used to purchase Coins (i.e. Google Play Store or Apple App Store).

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You can view the status of your canceled Coin purchases on your Google Pay or Apple App Store purchase history. Please contact the app store you used to purchase Coins directly for assistance.

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No, you cannot get a refund for Coin that have already been used to unlock chapters.

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Check to see if you are logged in to the correct account. It is possible that you may have used a different login method (e.g. Email, Facebook, Google, Apple). Please try logging into the account that you used to make your purchases. If you are using an iPhone, you can purchase Coins using an iOS guest log in. Please note, that iOS guest log ins are not saved to a YONDER account and therefore may be lost if you log out. Additionally, user support may be limited without a YONDER account.

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Special Coin packs may become available during special events within the app. If there is a special Coin pack available, it will be featured on event banners in the Coin Shop page.

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Promo Coins are automatically used first before purchased Coins. All Coins are used in order of earliest expiration date.

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All Coin prices are based on USD, and these prices are indicated in the Coin Shop. If you are purchasing Coins in currencies other than USD, your total payment is automatically converted into the currency of your region according to app store policies. For more details on currency conversion policies, please inquire at your app store.

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Unlocking Paid Chapters

Unless marked as 'Free', chapters on YONDER are locked. These locked chapters ('paid chapters') can be unlocked with Free Passes or Coins.

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Paid chapters can be unlocked using Coins, Promo Coins, or Free Passes. Coins can be purchased through the Google Play Store or Apple App Store. While Promo Coins and Free Passes can be received through events on YONDER. You can use Coins and Free Passes by selecting the paid chapter from any title's main page. If you have a Free Pass for the title you are reading, you must use your Free Pass(es) first before you can use Coins.

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Prices are detemined by authors/publishers whose content we provide. Prices will vary by title and chapter. YONDER works with our publishing partners and authors to ensure that pricing is fair for both authors and readers.

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iPhone users are able to purchase Coins and unlock chapters using guest login. However, chapters and coins which have been purchased while logged in as guest may be lost if you: 1. Sign up and/or log in using another account 2. Delete the app 3. Change devices For the best experience, we highly recommend logging in before making purchases.

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Chapter bundles allow you to unlock multiple paid chapters at one. Bundles vary for each title, and up 2 types of bundles are provided. When a chapter bundle is selected, you are unlocking the number of chapters included in the bundle starting with the chapter you selected. Chapters which are already unlocked will not be included in your bundle.

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When you select a paid chapter offering chapter bundle, a pop-up will appear with your bundle options. Select the bundle of your choice and use Coins to unlock. You can only unlock bundle packages using Coins.

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You can unlock chapters in 2 ways. 1. You can unlock chapters using Coins. These chapters are now owned chapters which you have unlimited access to through YONDER. This applies to both paid Coins and Promo Coins. 2. You can unlock chapters using Free Passes. These chapters are now rented chapters which you have temporary access to for 3 days. Once this access period is over, you can purchase the chapter again.

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You will continue to have access to chapters that you previously unlocked using Coins. Even if a chapter is no longer available for others to unlock, you will still be able to access it through the Library tab.

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You can view your 'Chapter Unlock History' in on your 'Account' page (accessed from the person icon on the Home screen). Chapters in your 'Chapter Unlock History' are either marked as 'owned' or 'rented'. Chapters that are rented and have temporary access will note when they will expire. You can also view unlocked chapters in the Library tab under 'Unlocked'.

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If you can't view a unlocked chapter, it might have been unlocked on another account or the access has expired. Please check your unlock history in 'Account' > 'Chapter Unlock History'.

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If you are not connected to wi-fi, mobile data may be used to connect to YONDER. Mobile data is used initially when a chapter is opened after purchasing. When you return to the chapter, it has already been downloaded to your device and will not use additional data. For bundle packages, data is used to load each chapter. You will see a pop-up whenever mobile data is being used. If you do not want to use data, you can cancel.

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If you are logged in, you can view chapters unlocked on another device by logging into your account. However, please note that chapters unlocked using an Apple ID account can only be used on iOS.

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Unlocked chapters can only be accessed on the account they were unlocked on. If you are not logged-in, you must log back in to access these chapters. This does not apply to chapters unlocked using an iOS guest account. Chapters can be unlocked using an iOS guest account. However, since iOS guest accounts are not connected to a YONDER account, these purchases will not be saved if you delete the app or change devices.

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If you logged in using Apple ID and unlocked any paid chapters, you can only access those chapters on iOS.

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Check for the unlocked chapter in 'Account' > 'Chapter Unlock History' or 'Library' > 'Unlocked' tab. If you can't find the chapter, please contact Customer Care.

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If there are repeat purchases, issues with the content of the chapter, or system errors, refunds can be processed up to 7 days after purchase. Please contact Customer Care for support.

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Requests for refunds can be made if there are issues with the content or system errors. Access to owned chapters does not expire, so we are unable to provide refunds. We apologize for the inconvenience.

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You will be notified when you try to unlock a chapter you have already unlocked before. Access to owned chapters does not expire, so we are unable to provide refunds. We apologize for the inconvenience.

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Free Pass

Free Passes allow you to access 1 paid chapter of participating titles. Not all titles are eligible.

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You can receive Free Passes through Gift Box, Daily Unlock, and in-app events. You need to log in to receive and use Free Passes.

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Free Passes can only be used and received when logged into YONDER. Select the chapter you wish to unlock. If you have a Free Pass a pop-up will appear to confirm use of your Free Pass to unlock this chapter. Free Passes are automatically used up before Coins in order of earliest expiration date.

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Free Passes have individual expiration dates. Please note that it will disappear regardless of whether it is used or not once expired. When you receive a Free Pass, a pop-up lets users know how long it's valid for. This expiration date can be checked in Account > Free Pass History. Please note that Daily Unlock Passes expire after 1 day. Free Passes are provided free of charge and not subject to refunds.

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Chapters unlocked with a Free Passes are 'rented', meaning that you have temporary access to that chapter for 3 days.

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Go to 'Account' > 'Free Pass History' to see past usage history. To see Free Pass usage associated with a specific title, go to that title's main page and tap 'see more'.

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You can only use Free Pass on select titles. Please check that the Free Pass is eligible for the title you wish to unlock. Free Passes disappear once expired and cannot be used. To check expiration dates of your Free Passes, go to 'Account' > 'Free Pass History'.

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Passes are used up automatically in order of earliest expiration date. This is to allow users to take advantage of their Free Passes before they expire.

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To view your unlocked chapters please go to your 'Account' page (access using the person icon on top right of the home screen) and view 'Chapter Unlock History'. Or head to your 'Library' and view the 'Unlocked Tab'. If you cannot see the chapter on the list, please contact Customer Care.

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Daily Unlock

Daily Unlock Pass is a promotion applied to select titles where you receive a Free Pass to unlock a chapter from that title at the same time every day. You can check titles participating in Daily Unlock by the badge on the title thumbnail. You can also see which chapters are available for Daily Unlock on a participating title's main page.

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You begin participating in Daily Unlock by unlocking any chapter from a title that has a Daily Unlock promotion. Select a chapter available for purchase using Daily Unlock Pass. Once selected, follow the pop-up to receive and confirm use of the Daily Unlock Pass. You have now opted-in to participate in Daily Unlock for that title and will continue to receive a Daily Unlock Pass every day until the end of the promotional event period. You will receive push notifications reminding you when your next Daily Unlock Pass is available.

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Daily Unlock Pass is provided immediately for first-time users of the specific title. Every day following that, the Daily Unlock Pass is provided at the same time each day. Daily Unlock Pass will refresh at a different time depending on your region. Please check the title's main page to view the time left until the next Daily Unlock.

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Access to Daily Unlock passes will vary for each title. For titles participating in a Daily Unlock event, you can view the dates of the event period on the title's main page.

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Each Daily Unlock Pass is valid for 1 day and can only be used on that day.

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Select a chapter available for unlock using Daily Unlock Pass. Once selected, follow the pop-up to receive and confirm use of the Daily Unlock Pass. Chapters available for Daily Unlock vary by title. The most recent chapters for any title can only be unlocked with Coins or other Free Passes.

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Chapters available for Daily Unlock vary by title. A Daily Unlock icon will be appear beside chapters eligible for Daily Unlock. Other chapters can be unlocked using Coins or another Free Pass. If the Daily Unlock icon has been deactivated, it's because the you have already used your Daily Unlock Pass for that day. You can access Daily Unlock again tomorrow.

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Once you start Daily Unlock, you will receive push notifications to know when you have received a Daily Unlock Pass for the participating title. If you don't want to receive notifications, you can turn notifications off in Settings.

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If access to a chapter unlocked using a Daily Unlock Pass has expired, you may unlock that chapter again through Daily Unlock Pass. If you have used up your Daily Unlock Pass for that title, you can use Coins or other Free Passes to unlocked a chapter you've already unlocked. A pop-up will notify users if they are unlocking a chapter they've already unlocked. Please double check before proceeding.

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You can participate in multiple Daily Unlock events. Each title has a different event period for Daily Unlock Passes and the number of chapters offered. Check the info icon on the story page for more details.

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Chapters purchased with a Daily Unlock Passes are 'rented', meaning that you have temporary access to that chapter for 3 days.

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Reporting

We take copyright infringement very seriously. To report copyright infringement or plagiarism, please contact Customer Care. Please include the following information: - Title and author of copied work, and URL. - Title and author of original work, and URL. - A description of what has been copied. Please include specific chapters if applicable.

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If you see a comment that includes hate speech, cyberbullying, spam or false information, you can report it by selecting the three dots on the right side of each comment and tap 'Report'. A pop-up will appear. Confirm by tapping 'Report' again on the pop-up. The report will be received by our operations team and the commnet will be reviewed internally. Thank you for helping us create a safe space for all our readers to discuss their favorite stories.

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If you come across content that is inappropriate, please let us know by contacting Customer Care.

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You can report it to Customer Care. The information will be received by our operations team for review and action. Thank you for taking the time to provide feedback to improve our content.

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LINE

Help center

Search Help articles

Getting started on YONDER

Accounts and Login

App Troubleshooting

Using YONDER

Coins

Unlocking Paid Chapters

Free Pass

Daily Unlock

Reporting

Getting started on YONDER

What is YONDER?

How can I provide feedback or suggestions?

Is YONDER free?

What devices can I use YONDER on?

Accounts and Login

How do I change my username?

I am having trouble logging in.

I forgot the email address I used to log in.

I forgot the social media account I used to log in.

I forgot my password.

I did not receive the password reset email.

I'm locked out of my account.

How do I delete my account?

Can I log in using my Apple ID on an Android device?

I've been reading without logging in. Will my reading history be lost once I log in?

I purchased Coins and unlocked chapters without logging in. Will they be lost once I log in?

After signing up for a new account, can I transfer the Coin balance from my previous account?

After signing up for a new account, can I transfer my reading history from my previous account?

App Troubleshooting

The app is not working properly.

I can't connect to YONDER.

The app is frozen on a blank screen.

Chapters are not loading properly.

I'm having trouble downloading the app.

The app keeps crashing after updating it.

Using YONDER

How can I read offline?

I want to customize my viewer settings (font, font size, font color, background color, brightness, scroll effect, night mode, etc.)

How do I subscribe to a series?

How do I update my registered device(s)?

Is there a way to share my favorite stories on social media?

What sort of notifications can I receive from YONDER?

How do I update my notification preferences?

I'm not receiving push notifications.

I can't turn on push notification settings for News & Events, Subscription Updates, or Daily Unlock Reminders.

Does YONDER offer personalized recommendations?

I want to receive personalized recommendations in different genres. Can I change my original genre preferences?

How do I manage my YONDER reading activity?

I can't download chapters.

My reading history has disappeared.

My subscriptions have disappeared.

When I try to read a previously downloaded chapter in offline mode, I get a message that says, 'Renew your offline access.'

My comment was deleted.

Is YONDER related to Wattpad or WEBTOON?

Are there restrictions based on the OS version?

Coins

What are Coins?

How do I purchase Coins?

How do I use Coins?

Can I purchase coins on iOS while logged in as a guest user?

What happens when you purchase Coins using an Apple ID account?

Do I need to create an account to use Coins?

How old do I have to be to use Coins?

Can I use Coins purchased on a different device?

Can I use Coins purchased using a different OS?

How can I view my Coin Purchase history?

How can I get Promo Coins? How long are they valid for?

I want to receive reminders for any expiring Promo Coins.

Which devices and app versions do I need to purchase and use Coins?

Can I purchase Coins using a credit card?

Are my payments secure?

My Coin balance did not update after purchase.

Will I be charged even if my Coin purchase is not processed successfully?

I keep getting a "Payment in progress" message.

My Coin balance increased even though I didn’t purchase any Coins.

How do I refund my Coin purchases?

How do I check the status of my canceled Coin purchases?

Can I receive a refund for Coins I've used to unlock chapters?

Why have my Coins disappeared?

How do I get special Coin packs?

Can I choose which Coins to use when unlocking a chapter?

What currency is used to determine YONDER Coin prices?

Unlocking Paid Chapters

How do you know if chapter is locked?

How do I unlock a paid chapter?

What is the price of a paid chapter?

How do iOS guest user purchases work?

What is a chapter bundle?

How do I unlock a chapter bundle?