TW Official Account Help Center

To register or change your payment method, follow the steps below.

Note:

- To make payments with a credit card, you need to have a phone number registered on the LINE app beforehand.

- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform. When changing your payment method, please choose from the available methods designated by the platform.

To register or change your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Register payment method or Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To register or change your payment method from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Choose payment method or Change payment method.

4. Select a payment method, then click Continue.

5. Enter the required information.

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Before you can purchase a paid plan or Premium ID, you need to register a payment method. For details about the payment methods you can use and how to register them, see the following Help articles.

Note: Light and Standard plans, as well as Premium IDs, are not available in Indonesia, Singapore, and the United States.

Registering/changing your payment method

Available payment methods

Once you've registered a payment method, you can purchase a paid plan or Premium ID using one of the methods below.

To purchase a paid plan from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Account settings, tap Plan.

3. Tap Select this plan under the monthly plan you want to purchase.

4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a paid plan from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Monthly plan under Activity and billing.

3. Click Upgrade under the monthly plan you want to purchase.

4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Premium ID from the LINE Official Account app for iOS:

1. Tap an account in the Accounts list.

2. Tap Billing > Premium ID.

3. Enter the ID of your choice under Purchase a Premium ID.

4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

Note:

- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.

- You can only purchase one Premium ID per Apple ID. If you want to purchase multiple IDs, please do so from LINE Official Account Manager for web browsers.

- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app for Android, so you need to use the link above.

2. Under Account settings, tap Premium ID.

3. Enter the ID of your choice.

4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

To purchase a Premium ID from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Premium ID under Activity and billing.

3. Enter the ID of your choice.

4. Confirm the Premium ID you entered and the annual fee, then click Purchase Premium ID.

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You can change your plan using one of the methods below.

Note: Only the Free plan is available in Indonesia, Singapore, and the United States.

To change your plan from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Account settings, tap Plan.

3. Tap Select this plan under the plan you want to change.

4. Read and agree to the Terms of Use, then tap Confirm.

To change your plan from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Monthly plan under Activity and billing.

3. Click Upgrade or Downgrade under the plan you want to switch to.

4. Read and agree to the Terms of Use, then click Confirm.

Important:

- If you make any of the plan changes below in the middle of a month, the change will be applied immediately.

• Change from the Free plan to a paid plan

• Change from the Light plan to the Standard plan

- If you make any of the plan changes below, the change will be applied the following month:

• Change from a paid plan to the Free plan

• Change from the Standard plan to the Light plan

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Check your credit card's spending limit and expiration date if you're unable to complete a payment.

If you can't use a registered credit card, you'll need to change/update your payment method from the purchase screen on your smartphone browser or LINE Official Account Manager for web browsers.

To update your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To update your payment information from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Change payment method.

4. Select a payment method, then click Confirm.

5. Enter the required information.

If you want to use a paid service again, try the method below for your situation.

If you were unable to complete a payment for a paid plan or Premium ID:

You need to complete the payment process again. For details about purchasing a paid plan or Premium ID, see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:

Try purchasing them using one of the methods below.

To make a payment from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Billing history.

3. Tap Try again, review the details, and make the payment.

To make a payment from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Billing history under Activity and billing.

3. Click Resolve, review the details, and make the payment.

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LINE

Help center

Search Help articles

Making payments

LINE

Help center

Search Help articles

Making payments

Available payment methods

Registering/changing your payment method

Purchasing a paid plan or Premium ID

Changing your plan

If I change plans in the middle of a month, will my bill for that month be prorated?

Additional message fee payment

What to do if you're unable to complete a payment