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Making payments

You can use LINE Pay (with a credit card) or a credit card as your payment method.

Note: The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.

If you choose to pay by credit card, you can use any of the following brands:

• VISA

• MasterCard

• JCB

Note: To make payments with a credit card, you need to have a phone number registered on the LINE app in advance. You can change, register, or confirm your phone number by referring to this Help article.

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To register or change your payment method, follow the steps below.

Note:

- To make payments with a credit card, you need to have a phone number registered on the LINE app beforehand.

- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform. When changing your payment method, please choose from the available methods designated by the platform.

To register or change your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Register payment method or Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To register or change your payment method from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Choose payment method or Change payment method.

4. Select a payment method, then click Continue.

5. Enter the required information.

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You can change your plan using one of the methods below.

Note: Only the Free plan is available in Indonesia, Singapore, and the United States.

To change your plan from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Account settings, tap Plan.

3. Tap Select this plan under the plan you want to change.

4. Read and agree to the Terms of Use, then tap Confirm.

To change your plan from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Monthly plan under Activity and billing.

3. Click Upgrade or Downgrade under the plan you want to switch to.

4. Read and agree to the Terms of Use, then click Confirm.

Important:

- If you make any of the plan changes below in the middle of a month, the change will be applied immediately.

• Change from the Free plan to a paid plan

• Change from the Light plan to the Standard plan

- If you make any of the plan changes below, the change will be applied the following month:

• Change from a paid plan to the Free plan

• Change from the Standard plan to the Light plan

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Unfortunately, prorated fees are not applied if you change plans mid-month.

This means that if you change from the Free plan to a paid plan (Light or Standard) or from a Light plan to a Standard plan in the middle of a month, the full monthly fee for your new plan will be applied to that month.

Also, if you make any of the plan changes below in the middle of a month, the change will be applied the following month:

• Change from a paid plan to the Free plan

• Change from the Standard plan to the Light plan

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Additional message fees are calculated at the end of each month, and charged on or around the 10th day of the following month.

Note: The timing of these payments differs from that of monthly fees, which are paid in advance at the beginning of each month.

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Check your credit card's spending limit and expiration date if you're unable to complete a payment.

If you can't use a registered credit card, you'll need to change/update your payment method from the purchase screen on your smartphone browser or LINE Official Account Manager for web browsers.

To update your payment method from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Payment method.

3. Tap Change payment method.

4. Select a payment method, then tap Continue.

5. Enter the required information.

To update your payment information from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Payment method under Activity and billing.

3. Click Change payment method.

4. Select a payment method, then click Confirm.

5. Enter the required information.

If you want to use a paid service again, try the method below for your situation.

If you were unable to complete a payment for a paid plan or Premium ID:

You need to complete the payment process again. For details about purchasing a paid plan or Premium ID, see this Help article.

If you were unable to complete a payment for additional messages or gain friends ads:

Try purchasing them using one of the methods below.

To make a payment from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Under Payment settings, tap Billing history.

3. Tap Try again, review the details, and make the payment.

To make a payment from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Billing history under Activity and billing.

3. Click Resolve, review the details, and make the payment.

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Paid plan and additional message (broadcast) fees are tallied and billed according to the UTC+9 time zone. To see more details in LINE Official Account Manager for web browsers, go to Settings > Dashboard under Activity and Billing.

Messages sent after 10:59 pm (UTC+8) on the last day of a month are calculated in the next month's total. For this reason, we recommend using the feature to schedule broadcasts.

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If you see this message, first log out of the administrator account that is logged in to LINE Official Account Manager with a business account. Then, log back in by selecting Log in with LINE account and entering the LINE account information linked to the LINE official account.

When logging into an official account, you can choose either Log in with LINE account or Log in with business account. Each login method generates a different Business ID. For more information, refer to the Help center.

If the message "This LINE account is already in use" appears when you log in from Log in with business account and try to link your LINE account to your Business ID, it may be that:
• The LINE account is already linked with a different Business ID.
• The LINE account was previously used to log in to LINE Official Account Manager.

If the same message appears after logging in from Log in with LINE account, please contact us via this Inquiry Form.

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When you upgrade from a Communication plan to a Light or Standard plan for your LINE official account, you'll be charged the full monthly fee for the selected plan in the same month. You'll also be able to send all the free messages included in the plan for that month.
Note:
- You can only send your monthly free messages until the end of the month. Any unused messages won't carry over to the following month.
- The number of free messages you can send will reset the following month.

When you purchase a monthly plan, you can see the duration of the plan, your number of free messages, and more on the Purchase details screen beforehand. We recommend reviewing this information before purchasing a plan to ensure that it meets your needs.

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For information on the available paid plans for LINE Official Account, see the following page. (Only available in Traditional Chinese.)

LINE Official Account

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To cancel your Chat plan subscription, follow the steps below.

From the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Chat plan.
3. Tap Cancel.
4. Read and agree to the Terms of Use, then tap Yes.

From LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Chat plan under Activity and billing.
3. Click Cancel.
4. Read and agree to the Terms of Use, then click Yes.

Note:
- If you cancel your Chat plan subscription, you can continue using it until the end of the current month, after which the subscription will end.
- If you cancel your Chat plan subscription, tags and notes that have already been created will not be deleted, even if they exceed the limit.

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Prorated fees are not applied if you purchase a Chat plan subscription in the middle of a month.

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Before you can purchase a paid plan, Chat plan subscription, or Premium ID, you need to register a payment method. For details about the payment methods you can use and how to register them, see the following Help articles.

Registering/changing your payment method
Available payment methods

Once you've registered a payment method, you can go ahead with purchasing a paid plan, Chat plan subscription, or Premium ID using one of the methods below.

To purchase a paid plan from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Plan.
3. Tap Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a paid plan from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Monthly plan under Activity and billing.
3. Click Upgrade under the monthly plan you want to purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Chat plan subscription from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.
2. Under Account settings, tap Chat plan.
3. Tap Purchase.
4. Read and agree to the Terms of Use, then tap Purchase.

To purchase a Chat plan subscription from the LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Chat plan under Activity and billing.
3. Click Purchase.
4. Read and agree to the Terms of Use, then click Purchase.

To purchase a Premium ID from the LINE Official Account app for iOS:
1. Tap the account you want to configure in the Accounts list.
2. Tap Billing > Premium ID.
3. Enter the ID of your choice under Purchase a Premium ID.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.
Note:
- The payment methods available for making purchases on the LINE Official Account app for iOS correspond to the payment methods designated by the platform.
- You can only purchase one Premium ID per Apple ID. If you want to purchase multiple IDs, please do so from LINE Official Account Manager for web browsers.
- The Premium ID you set (the "@" mark + a string of specific characters) cannot be changed while it's in use.

To purchase a Premium ID from the purchase screen on your smartphone browser:
1. Access the Web store and tap the account you want to configure in the Your accounts list.
Note: You cannot complete these steps from the LINE Official Account app for Android, so you need to use the link above.
2. Under Account settings, tap Premium ID.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then tap Purchase Premium ID.

To purchase a Premium ID from LINE Official Account Manager for web browsers:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Premium ID under Activity and billing.
3. Enter the ID of your choice.
4. Confirm the Premium ID you entered and the annual fee, then click Purchase Premium ID.

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Making payments

Available payment methods

Registering/changing your payment method

Changing your plan

If I change plans in the middle of a month, will my bill for that month be prorated?

Additional message fee payment

What to do if you're unable to complete a payment

Timing for sent messages to be tallied

When registering a payment method, "This LINE account is already in use" appears when I link my LINE account

When do paid plans take affect?

About paid plans for LINE Official Account

Canceling your Chat plan subscription

If I purchase a Chat plan subscription in the middle of a month, will my bill for that month be prorated?

Purchasing a paid plan, Chat plan subscription or Premium ID