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If paid items that you purchased have not been properly reflected in-game, please include the following information when making your inquiry:

▼ Required information

1. Purchase date and time (Ex. Around 3:30pm, March 22)

2. Price of item(s) and amount bought (Ex. 200 Diamonds at ¥550)

3. Names and amounts of unreflected items (Ex. 100 Rubies)

4. Google order number (Ex. GPA.1111-2222-3333-44444)

5. Date of order

6. Amount paid

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■ Notes:

- Please refer to your receipt when filling in the above information.

- If your order number begins with something other than "GPA.", please include all numbers and codes indicated as being order numbers.

- If you made multiple purchases on the same day, please include information for all those purchases.

- Please include any other information that may be relevant to your inquiry.

- Please be aware that as a general rule, we are not able to provide refunds.

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Many thanks in advance for providing the information outlined above.

We apologize for the trouble caused, but request that you provide this information in order to help us solve your issue as soon as possible.

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After sending your inquiry you should receive an auto-reply message confirming that we have received it.

From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.

If after a few days you have still not received a reply from us then it may be due to one of the following reasons.

◆Possible reasons why you have not received a reply

1. The email software you are currently using is blocking or filtering our reply.

-> Please check your spam folder to ensure that our address was not accidentally marked as junk mail.

->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains that you want to allow mail to be received from.

* If you are unsure of how to change your email settings then please contact your mobile phone service provider for more information.

2. There was a typo in the email address you provided in your inquiry.

->As addresses can be case sensitive please double check your email address before sending your inquiry and take care when typing upper and lower case letters.

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