LINE POP2 Help Center

Troubleshooting

If you delete the app, you can play again using your old data by simply reinstalling the app. If you were playing the game using your LINE account, please make sure you sign in using LINE Login after reinstalling the app.

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If you delete the app, you can play again using your old data by simply reinstalling the app. If you were playing the game using your LINE account, please maYou may have insufficient memory to run the app on your device. Please close all the apps you are currently using and restart LINE POP 2. An unstable network connection may also cause the game to crash. For example, your device may connect and disconnect to a range of Wi-Fi and 3G networks when you are on the go. Please try playing the game again when the network connection is stable.e sure you sign in using LINE Login after reinstalling the app.

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When you have many apps running at once, or when you go long periods of time without restarting your mobile device, your device may not have enough free memory to run the app. Please try closing other apps you currently have open or restart your device. If the problem remains, please reboot your device and try again.

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Thank you for your purchase, and we sincerely apologize for this inconvenience. Please contact us via the inquiry form located within the Help section of the game. Please be sure to include the info below when sending your request.

Required Info

Your ID:

When you first noticed the loss:

Quantity of Gems lost:

Quantity of Gems you currently have:

Quantity of Gems you had before the loss:

Please Note: When the loss of Gems is confirmed, we may return the relevant Gems to users before receiving inquiries from them. Please understand that investigations into certain losses may also take some time to complete.

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Required Information

The name of the item causing the problem:

When the item was used:

Purchase receipt information:

From your Store receipt

1. Order number (App Store):

2. Transaction ID (Google Play, 16 digit number without hyphens):

3. Date of purchase:

4. Purchase total:

As soon as we have all of this information, we will begin an investigation into the issue. This may take some time, so we ask for your patience. Thank you.

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We apologize for the inconvenience, but we are unable to assist if the item was free.

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Please contact us using the address below if you are experience trouble that isn't covered here.

Inquiries

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You can cancel an order through Google Play up to 15 minutes after the order is placed.

Please refer to the Google Play Help menu for more information.

Go to "Refunds & Returns," then "Cancel App Purchases" for a detailed description of what to do.

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Troubleshooting

LINE

Help center

Search Help articles

Troubleshooting

What should I do if I accidentally delete the app?

Why does the game crash?

Why does the game not start or freeze while playing?

Why aren't items I purchased showing up in the game?

It crashed after using purchased items, and I wasn’t able to achieve the intended effect.

Can I get free items back if the app crashes when using them?

How do I make inquiries regarding other matters?

How do I cancel an order?