LINE BITMAX Help Center

Useful info

If you want to withdraw your crypto assets as Japanese yen, you first need to convert them to Japanese yen by selling them. Once you've sold them, see the details on the current Help article. For details such as the steps to sell your crypto assets, see the following LINE BITMAX official blog post. (Only available in Japanese.)

Making your first crypto asset trade [From purchase to sale]

You can withdraw Japanese yen on LINE BITMAX to PayPay or a bank account.
Note: You cannot withdraw your Japanese yen balance to a bank account if it's JPY 400 or less.

The following processing fees for withdrawals apply.

• To PayPay: JPY 110
• To a bank account: JPY 400

For information on how to make withdrawals, see the following Help articles.

Making withdrawals of Japanese yen to PayPay
Making withdrawals of Japanese yen to bank accounts

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Useful info

Your Total assets and My assets on LINE BITMAX include the crypto assets you own converted into Japanese yen. The amount of Japanese yen you own will appear next to Japanese yen (JPY) balance under My assets on the LINE BITMAX 口座 (Accounts) screen. If you cannot withdraw the amount that is displayed on Japanese yen (JPY) balance, see the details covered in this Help article.
Note:
- To check your assets, see Checking your assets.
- If you want to withdraw crypto assets in Japanese yen, see I want to withdraw crypto assets in Japanese yen.
- If you want to send crypto assets to an external wallet, see Sending crypto assets to wallets outside of LINE BITMAX.

1. If the message “Insufficient balance,” appears

The above message appears when your balance is less than the total amount of the withdrawal amount and withdrawal fee.

You can only withdraw amounts next to “Available balance” (minus the withdrawal fee) shown on the withdrawal screen. Please enter an amount within your “Available balance” minus the withdrawal fee.

If you want to withdraw the entire amount of your balance, tap Max to the right of the amount input field to enter the full balance amount minus the withdrawal fee.

2. If your account is restricted from making withdrawals

If the message “Currently unable to make a withdrawal due to security concerns” appears, or if your account has been restricted due to multiple failed withdrawal attempts, such as a discrepancy in the recipient's account holder name, please contact us using this Inquiry Form.

3. None of the above

Check the following section based on the method you used to make a withdrawal.

3-1. I can't make withdrawals to a bank account

This may be because:
• It is during a maintenance period.
You cannot make a withdrawal while the service is undergoing maintenance. Please try again after the maintenance period has ended.

LINE BITMAX maintenance schedule
Every Wednesday from 3 am – 5 am

In addition to regularly scheduled maintenance, urgent maintenance may also be performed. To find out about urgent maintenance for LINE BITMAX, see the Notices page. (Only available in Japanese).

ATM network maintenance schedule
Every Saturday from 11:50 pm – 12:12 am
Every Sunday from 11:50 pm – 12:12 am
Note: Other ATM network maintenance hours also apply.

PayPay Bank maintenance schedule
Daily from 11:50 pm – 12:12 am

• The bank account information registered on LINE BITMAX doesn't exactly match the receiving bank account information.
You can't make a withdrawal if the bank account information you registered on LINE BITMAX (e.g. bank name, account number, account holder's name) doesn't exactly match the receiving bank account information. Please register the correct information, then try making the withdrawal again.
Note:
- If the personal information that appears on-screen isn't up-to-date, please update it.
- If there was a bank merger or branch consolidation, please edit the bank account to match the latest information yourself.

• You've exceeded your withdrawal limit.
Please refer to the following Help article for more details.

Withdrawal limits

• You don't have a stable network connection/your LINE app hasn't been updated to the latest version.
Update the LINE app and try making your withdrawal again in an area with a strong network connection.

After withdrawing money, if it doesn't appear in your bank account, please see the following Help article.

How long will it take for money to be withdrawn to my bank account?

3-2. I can't make withdrawals to PayPay

This may be because:
• It is during a maintenance period.
You cannot make a withdrawal while the service is undergoing maintenance. Please try again after the maintenance period has ended.

LINE BITMAX maintenance schedule
Every Wednesday from 3 am – 5 am

In addition to regularly scheduled maintenance, urgent maintenance may also be performed. To find out about urgent maintenance for LINE BITMAX, see the Notices page. (Only available in Japanese).

- PayPay maintenance schedule
For more details, see the PayPay announcements page. (Only available in Japanese.)

• Your registered information on LINE BITMAX and PayPay doesn't match.
For more information, see the following Help article.

I can't link my PayPay account

• You've exceeded your withdrawal limit.
Please refer to the following Help article for more details.

Withdrawal limits

• You don't have a stable network connection/your LINE app hasn't been updated to the latest version.
Update the LINE app and try making your withdrawal again in an area with a strong network connection.

If none of the above applies to your situation, it's possible that it's related to the maximum balance limit or spending limit that is set on PayPay. Please check the maximum balance limit or spending limit that is set on your PayPay account.

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The limits for withdrawing money are as follows.

Note: Limits will differ depending on the status of your identity verification.

If you verified your identity in the past either by linking a bank account and verifying your ID or by postcard

• Withdrawals to bank accounts: JPY 100,000

• Withdrawals to PayPay: Unavailable

If you verified your identity with Simple identity verification

• Withdrawals to bank accounts: JPY 10,000,000

• Withdrawals to PayPay: JPY 500,000 within the past 24 hours; JPY 2,000,000 within the past 30 days

You can apply for Simple identity verification by going to the LINE BITMAX main menu > More > Verification status.

Note:

- You can only apply if "Additional verification" appears as "Unverified" in the Verification status field.　

- For more details, including the steps to verify your identity, see Steps to verify your identity. (Only available in Japanese.)

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Withdraw money (JPY)

Withdraw money (JPY)

Withdrawal fees

Withdrawing money (JPY) from LINE BITMAX

I can't make withdrawals of Japanese yen

Withdrawal limits

Making withdrawals of Japanese yen to bank accounts

How long will it take for money to be withdrawn to my bank account?

Making withdrawals of Japanese yen to PayPay

I can't add a Japan Post Bank account when setting a bank account for withdrawals