Depending on network conditions and the status of the blockchain network, it may take some time for crypto assets sent from an external wallet to appear in your LINE BITMAX wallet.
Note: If you send Ripple (XRP) or Stellar Lumens (XLM) without entering a tag/memo, it may not show up in your wallet.
If the crypto asset still hasn't appeared in your LINE BITMAX wallet 24 hours after the status in the sending wallet indicates that it has been sent, refer to the following related Help articles.
Related Help articles:
On LINE BITMAX, some addresses may be prohibited from being used for deposits or withdrawals if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see
this notice regarding our efforts to prevent money laundering and the financing of terrorism on LINE BITMAX.
If you're still unable to resolve the issue after checking everything above, please contact us using one of the methods below.
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LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm (UTC+9), excluding weekends and public holidays.)
Note: Chat support is only available in Japanese.
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