Recommendation 16 ("the travel rule") requires a VASP sending crypto assets on behalf of an "originator" (the user requesting the crypto asset transfer) to submit certain information on the originator and the "beneficiary" (recipient) to the beneficiary's VASP.
The Financial Action Task Force (FATF) has asked regulatory agencies in every country to introduce its international standards ("The FATF Recommendations") for countering money laundering and the financing of terrorism.
Due to upgrading our risk management system, including compliance with the travel rule, it may take some time for us to confirm the details for deposits and withdrawals. Also, please understand that we may request more transaction details if required.
For details, refer to the following links. (Only available in Japanese.)
On LINE BITMAX, some addresses may be prohibited from being used for deposits or withdrawals if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see this notice regarding our efforts to prevent money laundering and the financing of terrorism on LINE BITMAX.
If you're still unable to resolve the issue after checking everything above, please contact us using one of the methods below.