Important: LINE BITMAX phase-out and procedures (from March 3, 2026)
Since launching in 2019, LINE BITMAX has enjoyed the support of many users. However, due to changes to the crypto asset market environment and growing competition, overall considerations have been made as to optimizing group-wide management resources. As a result, a decision was reached to end the service in order to concentrate these resources on other areas of growth.
With the service ending, we have set up this dedicated page listing important information, such as the methods for having assets returned, the schedule for phasing out the service, and other relevant procedures. (Only available in Japanese.)
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With the LINE BITMAX service ending, some of its features will no longer be offered. We apologize for the inconvenience, but please check the following details.
• Features that are no longer available
We are no longer accepting new applications for the following procedure:
- Creating new accounts
• Features that will remain available
Please rest assured that until the features are discontinued, you will be able to perform the following actions with your assets, as usual:
- Buying/selling crypto assets (on the brokerage or exchange)
- Sending/receiving crypto assets
- Having new applications accepted for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
- Closing buy transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
- Deposits to/withdrawals from your Japanese yen balance
- Recurring investments
- Updates to your personal information
• About transaction fees
Transaction fees will no longer be charged for the following:
- Withdrawing Japanese yen to your bank account or PayPay account
- Sending crypto assets to external wallets
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The following features are currently being phased out, as detailed below. Please check the information about the affected features and how your assets will be handled.
• Features that have ended/are no longer accepting new requests
The following features are scheduled to no longer accept new requests or orders:
- Creating new accounts
- Receiving crypto assets
- Buying crypto assets on the brokerage
- Recurring investments
- The exchange
- Having new applications accepted for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
• Features that will remain available (recovering assets)
Until the service ends, you will be able to sell, withdraw, and send your assets.
- Selling crypto assets (converting your assets into Japanese yen)
- Sending crypto assets (e.g. to other companies' wallets)
- Closing buy transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
- Withdrawing your Japanese yen balance (transferring it to your bank account or PayPay account)
• Schedule for returning assets
For more details regarding the end of the service, such as the methods for having assets returned, the schedule for winding down the service, and other relevant procedures, be sure to check the information listed on this dedicated page. (Only available in Japanese.)
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Features no longer available with the end of the service
The following features are currently being phased out, as detailed below. Please check the information about the affected features and how your assets will be handled.
• Features that have ended/are no longer accepting new requests
The following features are scheduled to no longer accept new requests or orders:
- Creating new accounts
- Depositing Japanese yen
- Receiving crypto assets
- Buying crypto assets on the brokerage
- Recurring investments
- The exchange
- Accepting new applications for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
• Features that will remain available (recovering assets)
Until the service ends, you will be able to sell, withdraw, and send your assets.
- Selling crypto assets (converting your assets into Japanese yen)
- Sending crypto assets (e.g. to other companies' wallets)
- Withdrawing your Japanese yen balance (transferring it to your bank account or PayPay account)
- Closing buy transactions on the Crypto Asset Margin Trading Service
• Schedule for returning assets
For more details regarding the end of the service, such as the methods for having assets returned, the schedule for winding down the service, and other relevant procedures, be sure to check the information listed on this dedicated page. (Only available in Japanese.)
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We apologize for the inconvenience, but ask that you transfer your assets from your LINE BITMAX account by 12 pm on June 1, 2026. Please do this by either withdrawing your Japanese yen balance and sending your crypto assets to external wallets or withdrawing all of your assets as Japanese yen after selling your crypto assets.
So your assets can be promptly refunded or returned to you, we are waiving various transaction fees for withdrawing money or sending crypto assets from 12 pm on March 3, 2026, until the service ends.
Crypto assets that have not been returned by 12 pm on June 1, 2026, will be converted into Japanese yen at a fair and reasonable market price, then returned to you along with your Japanese yen balance via money transfer to the account (e.g. bank account) you registered beforehand.
If we cannot confirm an account being registered, or if we are unable to transfer your balance for any other reason, we will carry out a procedure to deposit the funds with a Legal Affairs Bureau in accordance with relevant laws and regulations.
After your funds have been deposited to a Legal Affairs Bureau, we will be unable to offer you a refund. In this case, please apply to recover your funds with the regional Legal Affairs Bureau that your funds were deposited to. We ask for your understanding in this matter.
Information regarding the LINE BITMAX service ending (Only available in Japanese)
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I can't link my PayPay account
I can't withdraw money to my bank account
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An error message saying "Your crypto assets exceed the minimum send amount" appears
The above error message will appear if even just one of your assets exceeds the thresholds below.
| Threshold | |
|---|---|
| KAIA (KAIA) | KAIA 150 |
| Bitcoin (BTC) | BTC 0.0001 |
| Ethereum (ETH) | ETH 0.003 |
| Stellar Lumens (XLM) | XLM 50 |
| Ripple (XRP) | XRP 30 |
| Bitcoin Cash (BCH) | BCH 0.01 |
| Litecoin (LTC) | LTC 0.1 |
| Polkadot (DOT) | DOT 5 |
| Flare (FLR) | FLR 20,000 |
| Japanese yen (JPY) | JPY 400 |
If you have crypto assets in excess of the thresholds, see this Help article.
An error message saying "Your JPY balance exceeds the withdrawal fee or have any pending transactions (Lending)" appears
See this Help article.Another error message appears/I'm unable to perform the actions to delete my account
An error message saying "Action is required on your margin trading account" appears
Follow the instructions below that match your situation after confirming whether:• There is a balance in your margin account.
• There is a negative balance in your margin account.
• You have any positions or unfilled orders.
Note:
- You can check your positions and unfilled orders from the LINE BITMAX home screen > the relevant crypto asset from the Brokerage tab > the 信用取引/注文履歴 (Margin trades/Order history) tab.
- Tap here to go to the LINE BITMAX home screen from your smartphone.
If you have a balance in your margin account:
Please transfer the Japanese yen to your spot account.
If you have a negative balance in your margin account:
Please transfer enough Japanese yen from your spot account to your margin account to cover the negative margin.
If you have any positions or unfilled orders:
Clear them, such as by making closing buy trades or canceling your unfilled orders.
See also:
Using the Crypto Asset Margin Trading Service (Only available in Japanese)
Depositing money (JPY) into your margin account
An error message saying "You have a deposit/withdrawal request or crypto asset transaction that is being processed" appears
Crypto assets you sent or received have not finished being processed or there is a request to withdraw or deposit Japanese yen. Please wait for the relevant transactions to be reflected.An error message saying "You have any pending transactions (Lending)" appears
You have crypto assets that are being lent or returned. Please receive the loan amount and interest after canceling the loan.An error message saying "You have an unfilled order with the exchange service" appears
Clear any unfilled orders, such as by canceling them. For information on how to check unfilled orders, see this Help article.If you see a different error message than the ones above or you're unable to perform the actions to delete your account, contact us via this Inquiry Form.
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Important announcements
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I'm receiving crypto assets sent from an external wallet to LINE BITMAX, but they aren't appearing
I sent crypto assets from LINE BITMAX to an external wallet but they aren't appearing/the transaction wasn't completed
See also:
When will the Japanese yen I deposited appear in my wallet?
How long will it take for money to be withdrawn to my bank account?
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If crypto assets are sent to the wrong address (one that belongs to a wallet managed by our company) using a method not specified by us, we will process a return after verifying your identity and other relevant details. However, returns are only possible under certain conditions and will incur a fee. If eligible, the same type of crypto asset sent to the wrong address will be returned to your LINE BITMAX wallet.
If you wish to have your crypto assets returned, please check that your situation falls under one of the eligible cases below, and then contact us via the Inquiry Form.
Note: Returns are generally not possible if the amount of crypto assets sent to the wrong address does not exceed the applicable fee.
Cases eligible for return:
A return is possible if the crypto assets were sent to the address under any of the following conditions.
Note: Please understand that returns may not be possible depending on the results of our investigation.
• You sent crypto assets to an address associated with a LINE BITMAX account that was not operating normally at the time they were received (including accounts subject to necessary measures by us or accounts that have been deleted).
Note: This excludes old addresses created in or before 2021 for receiving crypto assets. (For more details, see here. The link is only available in Japanese.)
• You sent Ripple (XRP) or Stellar Lumens (XLM) without a tag/memo entered.
• You sent XRP or XLM with an incorrect tag/memo entered.
Note: If it's determined that the tag/memo entered matches an existing one, our investigation may result in us being unable to return the crypto assets.
• You sent Bitcoin (BTC) or Litecoin (LTC) to an address that's on a different network.
E.g. Sending BTC to a Bitcoin Cash (BCH) address, BTC to an LTC address, or LTC to a BCH or BTC address.
• You sent crypto assets to an address such as one intended for us to send crypto assets.
E.g. You sent crypto assets by entering an address that our company specifically uses for sending crypto assets from the LINE BITMAX service.
Cases not eligible for return:
• You sent crypto assets unsupported by us at the time they were received.
• You sent crypto assets by selecting a network unsupported by us at the time they were received.
• You sent an amount of crypto assets not exceeding the applicable fee to the wrong address.
• Any other cases not listed under the "Cases eligible for return" section above (including situations where, despite our investigation, we cannot confirm the crypto assets were received and determine we are unable to return them).
E.g. Sending crypto assets to an old address created in or before 2021 for receiving crypto assets or sending BCH to a BTC or LTC address.
Fees (as of November 12, 2025):
• Bitcoin (BTC): BTC 0.003
• Ripple (XRP): XRP 100
• Stellar Lumens (XLM): XLM 750
• Litecoin (LTC): LTC 2
• Ethereum (ETH): ETH 0.07
• Bitcoin Cash (BCH): BCH 0.5
• KAIA (KAIA): KAIA 1,300
• Polkadot (DOT): DOT 50
Note:
- The fee is based on the date we process the return, not the date the crypto assets were received.
- The fee for processing the return will be deducted from the received crypto assets, so you don't need to prepare additional assets.
- We cannot deduct the fee from assets already in your wallet.
- In principle, we are unable to return crypto assets if the amount sent to the wrong receiving address does not exceed the fee, even if combining it with your LINE BITMAX balance exceeds the fee.
- This fee is an administrative charge applied each time we process a return for crypto assets sent to the wrong address.
- If you mistakenly send crypto assets to the wrong address multiple times, and the amount sent each time does not exceed the fee, we generally can't process a return, even if the combined amount exceeds the fee.
- Any changes to the fees will be announced in advance.
Important:
- When contacting us, we ask that you submit documents for identity verification.
- It may take a considerable amount of time from when you contact us until your crypto assets are returned.
- Even if your situation matches those listed under the "Cases eligible for return" section above, our investigation may result in us being unable to return the crypto assets.
You can contact us at any time via this Inquiry Form.
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If you have a country of tax residence outside of Japan, you cannot use this service. For details, see this page.
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