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OtherReceiving crypto assets (General)
While the crypto assets you're receiving may arrive several minutes after they've finished being sent from the external wallet, blockchain network conditions and other factors may cause the transaction to take several hours.
Please also check the status of the transaction in the external wallet from which the crypto assets are being sent, as it may take some time for them to be sent.
Note: The crypto assets may not show up in your wallet if incorrect information was entered when sending them or Ripple (XRP)/Stellar Lumens (XLM) were sent without entering a tag/memo.
When the crypto assets have been received, you need to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) before they will appear in your wallet. When we confirm that you received crypto assets sent to your address, we will send you a declaration form via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. Please check the questions in the declaration form and answer them accordingly.
If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status of the transaction in the external wallet indicates that the crypto assets have been sent to LINE BITMAX, please also see the following related Help articles.
See also:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets
On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)
About our efforts to prevent money laundering and terrorism financing
Please also check the status of the transaction in the external wallet from which the crypto assets are being sent, as it may take some time for them to be sent.
Note: The crypto assets may not show up in your wallet if incorrect information was entered when sending them or Ripple (XRP)/Stellar Lumens (XLM) were sent without entering a tag/memo.
When the crypto assets have been received, you need to confirm the transaction details (e.g. sender information, reason for receiving crypto assets) before they will appear in your wallet. When we confirm that you received crypto assets sent to your address, we will send you a declaration form via the LINE BITMAX Notifications (LINE BITMAXお知らせ) official LINE account. Please check the questions in the declaration form and answer them accordingly.
If you still haven't received a declaration form via the LINE BITMAX Notifications official LINE account 24 hours after the status of the transaction in the external wallet indicates that the crypto assets have been sent to LINE BITMAX, please also see the following related Help articles.
See also:
I was notified about an incomplete transaction/needing to enter sender information when receiving crypto assets
Notice about new addresses for receiving crypto assets
On LINE BITMAX, you may be prohibited from sending crypto assets to or receiving crypto assets from some addresses if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources). Please understand that in such cases, we may check the details of your transactions and your registered information. For more information, see the following notice. (Only available in Japanese.)
About our efforts to prevent money laundering and terrorism financing
If you're still unable to resolve the issue after checking everything above, please contact us at any time via this Inquiry Form.
Note: We do not currently offer chat support with an operator.
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