Important: LINE BITMAX phase-out and procedures (from March 3, 2026)
Since launching in 2019, LINE BITMAX has enjoyed the support of many users. However, due to changes to the crypto asset market environment and growing competition, overall considerations have been made as to optimizing group-wide management resources. As a result, a decision was reached to end the service in order to concentrate these resources on other areas of growth.
With the service ending, we have set up this dedicated page listing important information, such as the methods for having assets returned, the schedule for phasing out the service, and other relevant procedures. (Only available in Japanese.)
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With the LINE BITMAX service ending, some of its features will no longer be offered. We apologize for the inconvenience, but please check the following details.
• Features that are no longer available
We are no longer accepting new applications for the following procedure:
- Creating new accounts
• Features that will remain available
Please rest assured that until the features are discontinued, you will be able to perform the following actions with your assets, as usual:
- Buying/selling crypto assets (on the brokerage or exchange)
- Sending/receiving crypto assets
- Having new applications accepted for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
- Closing buy transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
- Deposits to/withdrawals from your Japanese yen balance
- Recurring investments
- Updates to your personal information
• About transaction fees
Transaction fees will no longer be charged for the following:
- Withdrawing Japanese yen to your bank account or PayPay account
- Sending crypto assets to external wallets
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The following features are currently being phased out, as detailed below. Please check the information about the affected features and how your assets will be handled.
• Features that have ended/are no longer accepting new requests
The following features no longer accept new requests or orders:
- Creating new accounts
- Receiving crypto assets
- Buying crypto assets on the brokerage
- Recurring investments
- The exchange
- Having new applications accepted for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
• Features that will remain available (recovering assets)
Until the service ends, you will be able to sell, withdraw, and send your assets.
- Selling crypto assets (converting your assets into Japanese yen)
- Sending crypto assets (e.g. to other companies' wallets)
- Closing buy transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
- Withdrawing your Japanese yen balance (transferring it to your bank account or PayPay account)
• Schedule for returning assets
For more details regarding the end of the service, such as the methods for having assets returned, the schedule for winding down the service, and other relevant procedures, be sure to check the information listed on this dedicated page. (Only available in Japanese.)
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Features no longer available with the end of the service
The following features are currently being phased out, as detailed below. Please check the information about the affected features and how your assets will be handled.
• Features that have ended/are no longer accepting new requests
The following features no longer accept new requests or orders:
- Creating new accounts
- Depositing Japanese yen
- Receiving crypto assets
- Buying crypto assets on the brokerage
- Recurring investments
- The exchange
- Accepting new applications for the Crypto Asset Lending Service
- Margin sell transactions on the Crypto Asset Margin Trading Service
- Transactions to transfer funds between your spot and margin accounts on the Crypto Asset Margin Trading Service
• Features that will remain available (recovering assets)
Until the service ends, you will be able to sell, withdraw, and send your assets.
- Selling crypto assets (converting your assets into Japanese yen)
- Sending crypto assets (e.g. to other companies' wallets)
- Withdrawing your Japanese yen balance (transferring it to your bank account or PayPay account)
- Closing buy transactions on the Crypto Asset Margin Trading Service
• Schedule for returning assets
For more details regarding the end of the service, such as the methods for having assets returned, the schedule for winding down the service, and other relevant procedures, be sure to check the information listed on this dedicated page. (Only available in Japanese.)
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The LINE BITMAX service ended on June 1, 2026. We hope you enjoyed using the service.
Refund eligibility
• You are eligible for a refund if you have a Japanese yen balance of JPY 1 or more at the time the LINE BITMAX service ended, or crypto asset balances totaling JPY 1 or more after we sell all of your crypto assets and convert them to Japanese yen following the end of the service.
Refund method and schedule
• Any crypto asset balances remaining at the time the service ended will be converted to Japanese yen by us at a fair and reasonable market price. These funds, along with any existing Japanese yen balance, will be refunded in due order to your added bank account or PayPay Money balance by June 30, 2026.
• Even if you haven't added a bank account or PayPay account, as long as you add a bank account via the bank account registration screen by June 30, 2026, we will refund you in due order by early July 2026.
• If we cannot confirm an added bank account or PayPay account by June 30, 2026, or are otherwise unable to process your refund, it will be treated as a refusal to accept the refund. In this case, your funds will be deposited with a Legal Affairs Bureau in accordance with applicable laws and regulations.
• If funds are deposited with a Legal Affairs Bureau, you will need to claim them directly from the Bureau, rather than receiving a refund directly from us. Please note that in this case, it may take several months to receive your funds.
Important notes about refunds
• We will cover the refund fee.
• Refunds cannot be processed for balances under JPY 1.
• Refunds can only be issued to bank accounts whose account holder name matches your registered name (in katakana).
• If you have any questions about refunds, please contact us via the following Inquiry Form.
For refund-related inquiries
Please contact us via this Inquiry Form.
See also:
LINE BITMAX end of service dedicated page (Only available in Japanese)
Bank account registration screen
Note: Be sure to access the link above on the smartphone that you use with LINE BITMAX.
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To request a refund of the deposited amount, you need to follow the refund procedures with the Legal Affairs Bureau that the amount was deposited to. For information about how to request a refund, please contact the Legal Affairs Bureau listed on the deposit notification.
Note: Please understand that it may take a few months until you receive the deposit notification.
Also, if you have any questions about the deposit, please contact us via this Inquiry Form.
See also:
Legal Affairs Bureau (requesting deposit refunds)
Note: This is an external link only available in Japanese.
LINE BITMAX end of service dedicated page (Only available in Japanese)
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