LINE BITMAX Help Center

Important announcements

There have been cases in which users have been solicited by people they met on social media regarding investments and subsequently advised to make deposits to financial services overseas, leading to trouble. Take the utmost caution and ask yourself, "Is this transaction fair and safe?" when trading crypto assets.

You can also call any of the phone numbers below if you have doubts about a transaction or you're having crypto asset-related troubles.

Note: Support for inquiries by phone is only in Japanese.

Financial Services Agency: Counseling Office for Financial Services Users

Weekdays 10 am to 5 pm

Ph: 0570-016811 (Via VoIP, call 03-5251-6811)

National Police Agency: Police consultation by phone

Ph: #9110

Consumer hotline

Ph: 188

Note: You will be directed to your nearest consumer affairs center

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Please refer to the following Help articles for more details.

I'm receiving crypto assets sent from an external wallet to LINE BITMAX, but they aren't appearing
I sent crypto assets from LINE BITMAX to an external wallet but they aren't appearing/the transaction wasn't completed

See also:
When will the Japanese yen I deposited appear in my wallet?
How long will it take for money to be withdrawn to my bank account?

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We do not currently handle FINSCHIA (FNSA).

To see previous price data, download this file.
Note:
- Download the file after accessing this Help article via a browser outside of the LINE app.
- If you're unable to download the file with the above method, search for this Help article and try downloading the file from a PC browser.

• Only daily closing price data is provided. Please use it if needed for purposes such as filing taxes.
• See your trade reports for the price when traded.
• FNSA was called LINK (LN) until May 25, 2023.
Note: This has no effect on the price data.

See also:
Checking trade reports

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Important announcements

Important announcements

About crypto asset-related troubles

Crypto assets I sent/received aren't appearing

I want to know the price of FINSCHIA (FNSA) I received from a promotion