While the crypto assets sent from your LINE BITMAX wallet may appear in the external wallet after several minutes, blockchain network conditions may cause the transaction to take several hours.
Also, due to upgrading our risk management system, including compliance with the travel rule, the details of a transaction entered by the user need to be confirmed by us and the receiving wallet service provider.
For this reason, it may take longer than usual for the transaction to be reflected. We ask that you wait a bit longer until the details of the transaction have been confirmed.
When the transfer amount can be confirmed in your wallet, the LINE BITMAX official account will send you a chat message on LINE.
If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you sent Ripple (XRP) or Stellar Lumens (XLM) without entering a tag or memo, it may not show up in the wallet it was sent to. In this case, contact the receiving wallet service provider.
On LINE BITMAX, some addresses are prohibited from being used for sending or receiving crypto assets if they are determined to pose a certain amount of risk (based on blockchain analysis results and other sources).
If your sent crypto assets aren't appearing, you can't send crypto assets, or you can't check your history of sent crypto assets, the cases above may apply to your situation. If so, please contact us by sending us an email at any time via
this Inquiry Form.
See also:
About the travel rule
FAQs
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