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Notice about new addresses for receiving crypto assets

Notice about new addresses for receiving crypto assets toggle
Due to changing systems, we have also changed the addresses on LINE BITMAX used for receiving crypto assets from external wallets.

Following these changes, we have applied a temporary grace period during which you will receive assets sent to either your old addresses or your new ones.

The following crypto asset addresses changed on November 18, 2020.
Note: The grace period for these addresses has expired.

• Ethereum (ETH)
• Ripple (XRP)

The following crypto asset addresses changed on March 24, 2021.
Note: The grace period for these addresses is in effect until Friday, September 24, 2021.

• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

If you use an old address for receiving crypto assets after the grace period has ended, the assets will not appear in your account and there will be no way to return them.

When you receive crypto assets in the future, make sure to use the new addresses that currently appear.
Note: Please be especially careful if you have saved or registered old LINE BITMAX addresses with any external services.

To check a new address for receiving crypto assets: 
1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Receive by the crypto asset you want to check.

For more information, see the following notices. (Only available in Japanese.)

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Service

About crypto assets toggle
Crypto assets are digital currencies that are protected by encryption technology.

Unlike the Japanese yen, US dollar, and other legal tender issued by a state, the value of crypto assets is not guaranteed by any specific authority.
Note: Laws and regulations regarding crypto assets vary by country.

For more information, please see this link.

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About LINE BITMAX toggle
LINE BITMAX lets you buy, sell, send, and lend crypto assets. You can also withdraw and deposit Japanese yen using your linked LINE Pay account.

For more information, see the following links. (Only available in Japanese.)

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Crypto assets available on LINE BITMAX toggle
The following crypto assets are currently available on LINE BITMAX:

• LINK (LN)
• Bitcoin (BTC)
• Ethereum (ETH)
• Ripple (XRP)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

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Signing up for LINE BITMAX toggle
To open a LINE BITMAX account, follow the steps below.
Note: You need a LINE Pay Money account to use the service.

1. From the Wallet tab on LINE, tap LINE BITMAX.
2. After reading and understanding the terms, tap Agree.
3. Register your information.
4. Choose an identity verification method and complete the process.

For information about changing to a LINE Pay Money account and verifying your identity, see the Help article and official blog post below.


Steps for verifying your identity (only available in Japanese)

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Is LINE BITMAX free? toggle
Signing up for a LINE BITMAX account is totally free. However, designated fees will apply for certain uses of the service, such as making deposits and withdrawals.

For more information about the types of fees on LINE BITMAX, see this Help article.

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Transaction fees toggle
See below for a list of the transaction fees on LINE BITMAX.

Deposit fees
Deposits from your LINE Pay balance: No charge
Deposits via debit payments from bank accounts linked to LINE Pay: No charge
Transfer deposits from bank accounts: No charge
Note: There will be a fixed service charge for each bank.

Withdrawal fees
Withdrawals to LINE Pay: JPY 110 (tax included)
Withdrawals to bank accounts: JPY 400 (tax included)

Fees for buying/selling crypto assets
There are no fees for buying and selling crypto assets on LINE BITMAX.

Fees for sending crypto assets
To LINE BITMAX wallets: No charge
To wallets at external exchanges: Fees will vary depending on the crypto asset, as indicated below.
• Bitcoin (BTC): 0.001
• Ethereum (ETH): 0.005
• Ripple (XRP): 0.15
• Bitcoin Cash (BCH): 0.001
• Litecoin (LTC): 0.001
Note: Sending/receiving LINK (LN) is not currently supported. (These features are being prepared for release in the future.)

Fees may differ from those noted above due to promotions or other events. For information on promotions, check out the LINE BITMAX official blog (only available in Japanese). 

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Recommended system specifications for LINE BITMAX toggle
We recommend the following system specifications for using LINE BITMAX:

• iOS 11.0 or later
• Android 5.0 or later

Before using LINE BITMAX, please also check the recommended specifications for LINE.

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Checking your assets toggle
You can check the following assets by tapping Total assets.

• Total assets: Total value of My assets and Lent assets converted to Japanese yen
• My assets: Total value of your JPY balance and the crypto assets you own (including crypto assets you've applied to lend) converted to Japanese yen
• Lent assets: Total value of the crypto assets that you've lent to LINE BITMAX converted to Japanese yen
• JPY: Your balance of Japanese yen in LINE BITMAX
• LINK(LN): Your LINK balance
• Bitcoin(BTC): Your Bitcoin balance
• Ethereum(ETH): Your Ethereum balance
• Ripple(XPR): Your Ripple balance
• Bitcoin Cash(BCH): Your Bitcoin Cash balance
• Litecoin(LTC): Your Litecoin balance

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Conditions for using LINE BITMAX toggle
To use LINE BITMAX, you must:
• Be at least 20 years of age (when you sign up) and younger than 75.
• Have a registered LINE Pay Money account.
• Currently reside in Japan.

For more details, please see the LINE BITMAX Terms of Use.

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About LINK toggle
LINK is the original crypto asset of LINE, first made available in August 2018.

LINK is issued by LINE TECH PLUS PTE. LTD. (located in Singapore), a subsidiary of LVC Corporation.

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About buying/selling LINK toggle
LINK (LN) is a crypto asset issued by the LINE Group. In Japan, LINK can currently only be bought and sold on LINE BITMAX. 

• Minimum trading amount: Equivalent to JPY 1
• Trading increment: LN 0.000001
• Maximum trading amount per transaction: LN 50
• Maximum LINK balance amount: LN 2,000
• Maximum amount of LINK that can be traded within one hour: LN 2,000
• Price rate: LINK's price rate is calculated based on the order status at overseas exchanges that handle LINK.

For more information related to trading LINK, see the links below.
Note: Features for sending/receiving LINK are currently being prepared.

Trading Limits and Fees (only available in Japanese)




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About LINE BITMAX Wallet toggle
LINE BITMAX Wallet is a wallet service that lets you manage your digital assets. You can use it to send digital assets to friends on LINE or to other wallet services.
Note: Your digital assets include your tokens from various services and game items.

For more information about LINE BITMAX Wallet, see here.

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Differences between LINE BITMAX and LINE BITMAX Wallet toggle
LINE BITMAX
LINE BITMAX lets you buy, sell, and transfer crypto assets from the LINE app. See this Help article for details.

LINE BITMAX Wallet
LINE BITMAX Wallet is a wallet service that lets you manage your digital assets. For more information, see this Help article.

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Account

I don't know my passcode toggle
LINE BITMAX uses your LINE Pay passcode. If you forgot your LINE Pay passcode, see this Help page.

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Logging in to LINE BITMAX toggle
You can log in to LINE BITMAX from the LINE smartphone app. To use the service, just go to the Wallet tab and tap the LINE BITMAX icon.

If it's your first time using LINE BITMAX, see this Help article for the steps to sign up for an account.

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Can I use LINE BITMAX without a LINE account? toggle
The LINE BITMAX service is linked to LINE, so you need to make a LINE account before you can use it.

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Can I use LINE BITMAX on PC or iPad? toggle
LINE BITMAX can only be used from the LINE smartphone app. It cannot be used with LINE for PC or iPad.

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Updating your registered information toggle
Your LINE BITMAX registered information is linked to LINE and LINE Pay. If you changed your phone number or email address, please update your registered information on LINE.

For the steps to change your phone number, see here.

For the steps to change your email address, see here.

If your name or address has changed, you need to update your information on LINE Pay.

If you want to change any other registered information, please contact us via one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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Using LINE BITMAX after changing devices toggle
LINE BITMAX is linked to LINE, so you can continue using it on your new device after transferring your LINE account.

For information on how to transfer your LINE account, see this Help article.

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Deleting your LINE BITMAX account toggle
You can delete your LINE BITMAX account by tapping the More tab on the main menu > Manage account > Delete LINE BITMAX account.
Note: Your trade history and balance cannot be restored once your LINE BITMAX account has been deleted.

You cannot delete your LINE BITMAX account if:
• You have any pending transactions.
• You have any pending withdrawal requests.
• Your balance of Japanese yen is greater than the withdrawal fee.
• Your crypto asset balance is greater than the minimum amount that can be sent plus the sending fee.
• Your LINK (LN) balance is greater than the minimum trading amount.
• You're lending crypto assets.
• You have transactions that are under review.

If you can't delete your LINE BITMAX account, try doing so after selling your crypto assets, sending them to another wallet, or withdrawing them as Japanese yen.

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Can I use my old LINE BITMAX account? toggle
When you delete your LINE BITMAX account, all of your account information is deleted along with it, including your previous trading history and remaining balances. Once account information has been deleted, there is no way to recover it.

If your old account was deleted, please consider using LINE BITMAX with a new account.

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My smartphone was lost or stolen toggle
If your smartphone is lost or stolen and you want to deactivate your LINE BITMAX account, please contact us via one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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My LINE account was stolen toggle
If you think your LINE account was stolen, please contact us via this Inquiry Form.

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I can't log in to LINE BITMAX toggle
LINE BITMAX is linked to LINE and LINE Pay, so first make sure you can use both of those accounts.

If you can use both your LINE and LINE Pay accounts but still can't log in to LINE BITMAX, contact us via one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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Will deleting my LINE Pay account automatically delete my LINE BITMAX account? toggle
If you want to delete your LINE Pay account, you must first delete your LINE BITMAX account and any other services linked to LINE Pay.

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What happens to my remaining wallet balances after deleting my LINE BITMAX account? toggle
If we requested information for returning your remaining balances (Japanese yen and crypto assets) but did not receive it, and over five years have passed since deleting your LINE BITMAX account, it may no longer be possible to receive a refund.

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About your investable amount toggle
Your investable amount is the total amount of financial assets that you can invest in crypto assets.

If there are any changes to your investable amount, please contact us as soon as possible using one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
Note: Chat support is only available in Japanese.

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Identity verification

Identity verification toggle
You need to verify your identity with documentation before you can make exchanges on LINE BITMAX. This includes depositing/withdrawing Japanese yen and buying/selling crypto assets.

Please prepare one of the following forms of identification: 
• Driver's license
• Residence card
• Special permanent resident certificate
• Japanese passport
Note: Your application will not be accepted if we cannot confirm the "Information on Bearer" page.
• Driving history certificate (運転経歴証明書)
• Individual Number ("My Number") card

For more information about how to verify your identity, see this LINE BITMAX official blog post (only available in Japanese).

If you want to withdraw amounts over JPY 100,000 or send money to external wallets, you need to verify your identity with the simple smartphone (E-KYC) process. For more information, see the following Help articles.

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Why do I need to verify my identity? toggle
To provide a service where users can trade crypto assets, businesses are required to verify user identities in accordance with Financial Services Agency (FSA) guidelines.

For you to use LINE BITMAX, we need to confirm information such as your name, address, date of birth, purpose for trading, and profession.

Please understand that this is to help us provide a safe and reliable service.

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About simple smartphone identity verification (E-KYC) toggle
Simple smartphone identity verification (E-KYC) requires you to take photos of your ID and face. For details, see this LINE BITMAX official blog post (only available in Japanese).

If you haven't linked a bank account to LINE Pay, you'll need to do so separately to deposit and withdraw money.

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I verified my identity but can't withdraw over JPY 100,000 or send crypto assets to external wallets toggle
If you've already verified your identity by linking a bank account and verifying your ID, completing simple smartphone identity verification (E-KYC) will let you:
• Make withdrawals of more than JPY 100,000 to LINE Pay (up to JPY 1,000,000 a day).
• Make withdrawals of more than JPY 100,000 to bank accounts (up to JPY 10,000,000 a day).
• Send crypto assets to external wallets.

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My identity verification status is still "In progress" toggle
After applying to verify your identity, your verification status will appear as "In progress" until our review has been completed.
Note: You can check your status by going to the LINE BITMAX main menu > More > Verification status.

Identity verification applications are processed in the order they're received. Reviews are usually completed within three days, but more time may be required in some cases (e.g. if we have received a large volume of applications).

Once the review of your application has been completed, the LINE Pay Identity Verification (LINE Pay本人確認) official account will notify you of your results via chat message.

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My identity verification wasn't approved toggle
Identity verification applications are processed in the order they're received. Reviews are usually completed within three days, but more time may be required in some cases (e.g. if we have received a large volume of applications).

 Once your review has been completed, the LINE Pay Identity Verification (LINE Pay本人確認) official account will notify you of your results via chat message. For details regarding your results, we ask that you check the link in this message.

If you receive a message saying your identity could not be verified, please check the reason in the notification and apply again.

For more information on how to verify your identity, as well as a list of common reasons why verification cannot be completed, see the following LINE BITMAX official blog posts. (Only available in Japanese.)

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Can I use a student ID or health insurance card to verify my identity? toggle
We're sorry to say that student IDs, health insurance cards, and basic resident registration cards cannot be used for identity verification on LINE BITMAX.

Only the following forms of ID are accepted for identity verification: 
• Driver's license
• Residence card
• Special permanent resident certificate
• Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
• 運転経歴証明書 (driving history certificate)
• Individual Number ("My Number") card

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The address on my ID doesn't match my current address toggle

When you submit your application for identity verification, the address on the document you provide will be checked to see if it matches your address registered on LINE Pay.

 

If the addresses don't match, you will not be able to verify your identity. Be sure to update your address registered on LINE Pay before applying for identity verification.

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I can't verify my identity toggle
For information on how to verify your identity, see this official blog post (only available in Japanese).

If you see an error screen, please contact us using one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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I accidentally used the wrong ID for identity verification toggle
Unfortunately, you cannot cancel your identity verification review once you've applied for it. Please wait until you receive your review results and then apply again.

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Deposits

I made a deposit to the wrong bank account toggle
If you make a deposit to the wrong bank account, please contact the bank to have the transfer canceled and refunded.

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Making deposits from bank accounts toggle
To deposit money from your bank account into LINE BITMAX: 
1. On the LINE BITMAX main menu, tap Transfers > Deposit under JPY > Deposit via bank account.
2. Use the account that appears to complete your deposit.
Note: There is a fixed service charge for each bank.

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Deposit limits toggle
See below for the maximum amounts of money that can be deposited to LINE BITMAX per day.

• Deposits from your LINE Pay balance: JPY 1,000,000 a day
• Deposits to LINE BITMAX via debit payments from bank accounts linked to LINE Pay: JPY 1,000,000 a day (This excludes MUFG Bank and some other banks.）
Note: You can deposit a combined total of JPY 1,000,000 a day to LINE BITMAX via LINE Pay and debit payments from linked bank accounts.
• Transfer deposits from bank accounts: Unlimited

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Checking your deposit history toggle
To check your deposit history: 
1. From the LINE BITMAX main menu, tap Total assets > JPY.
2. Change the filter from All to Deposit.
Note: You can also adjust the Period and Display order filters.

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Canceling deposits toggle
Once money has been deposited to LINE BITMAX, there is no way to cancel the transaction. Please withdraw the amount after it has been added.
Note: There will be a fixed service charge.

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Can I make deposits to LINE BITMAX with a credit card? toggle
Credit cards cannot be used to make deposits to LINE BITMAX.

For information on the methods available for depositing money, see this Help article.

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Making deposits using LINE Pay toggle
You can make deposits from LINE Pay using your balance or debit payments from a linked bank account by following the steps below.

1. On the LINE BITMAX main menu, tap Transfers > Deposit under JPY > Deposit via LINE Pay.
2. Enter the amount you want to deposit and tap OK.
3. Select one of the following deposit methods and tap Confirm.
• To make the deposit from your LINE Pay balance, select LINE Pay balance.
• To make the deposit with a debit payment from a bank account linked to LINE Pay, select Debit payment.
4. Enter your LINE Pay passcode.

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The money I deposited from my bank account is not appearing toggle
If the money was deposited after your bank's business hours, it won't appear in your LINE BITMAX wallet until the next business day.
Note: Please contact your bank directly if you're unsure of its business days.

If the amount you deposited still has not appeared in your LINE BITMAX wallet after the next business day has passed, please contact us using one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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When will the Japanese yen I deposited appear in my wallet? toggle
For deposits made via LINE Pay
After completing the steps to make a deposit, the amount will appear in your wallet in real time.
Note: In some cases, it may take more time for the amount to appear due to network conditions.

For deposits made from bank accounts
If you complete the transfer during your bank's business hours, the amount deposited will appear in your wallet after the transaction has been processed.
Note: Depending on the bank you use, it may take some time for the deposit details to appear in your account.

Money transferred after bank business hours will appear in your wallet the next business day.
Note:
- For details about the status of your deposit and your bank's business hours, please contact your bank directly.
- If you made a transfer with incorrect information, contact your bank and apply to have the transfer reversed.

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Depositing money (JPY) to LINE BITMAX toggle
You can deposit Japanese yen into your LINE BITMAX wallet using LINE Pay or a money transfer from your bank account.  

For more information, see the Help articles below:

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Withdrawals

Withdrawal fees toggle
For information on withdrawal and other transaction fees, please see this Help article.

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Withdrawing money (JPY) from LINE BITMAX toggle
You can withdraw Japanese yen from your LINE BITMAX wallet to LINE Pay or your bank account.

For more information, see the Help articles below:

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I can't make withdrawals toggle
If you can't withdraw Japanese yen, it may be because:
• Your network connection is unstable.
• Your LINE app hasn't been updated to the latest version.
• It is during a maintenance period.

Please try making the withdrawal again after updating the LINE app and making sure you have a strong network connection. Also, be sure to make your withdrawal outside of maintenance times, as you cannot make withdrawals during periods of regularly scheduled or ATM network maintenance.
Note: In addition to regularly scheduled maintenance, urgent maintenance may also be performed.

Regular maintenance schedule
Every Wednesday from 3 am – 5 am
Note: The regular maintenance schedule changed as of June 14, 2021.

ATM network maintenance schedule
• Every Saturday and Sunday from 11:50 pm – 12:12 am
Note: Other ATM network maintenance hours also apply.

PayPay Bank maintenance schedule
Daily from 11:50 pm – 12:12 am

If the issue persists after checking the information above, contact us using one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message.
(Available only in Japanese from 10 am to 6 pm JST, all year round.)

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Withdrawal limits toggle
See below for the maximum amounts of money that can be withdrawn from LINE BITMAX.
Note: Limits will differ depending on the status of your identity verification.

If you verified your identity with an ID
• Withdrawals to LINE Pay: JPY 100,000
• Withdrawals to bank accounts: JPY 100,000

If you verified your identity with E-KYC (upload a video of yourself with your ID)
• Withdrawals to LINE Pay: JPY 1000,000
• Withdrawals to bank accounts: JPY 10,000,000

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How long will it take for money to be withdrawn to my LINE Pay balance? toggle
Withdrawals from LINE BITMAX are made to your LINE Pay balance in real time.
Note: There may be cases in which it takes extra time due to network conditions.

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Making withdrawals to LINE Pay toggle
To make a withdrawal to LINE Pay:
1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to LINE Pay.
2. Enter the amount you want to withdraw and tap OK.
3. Enter your LINE Pay passcode.
Note: There is a fixed service charge for making withdrawals. 

For more information, see this Help article.

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Making withdrawals to bank accounts toggle
To make a withdrawal to a bank account, follow the steps below.
Note:
- You need to link a bank account to your LINE Pay account in advance.
- There is a fixed service charge for making withdrawals.

1. On the LINE BITMAX main menu, tap Transfers > Withdrawal under JPY > Withdraw to bank account.
2. Enter the amount you want to withdraw and tap OK.
3. Tap the receiving bank account.
4. Enter your LINE Pay passcode.

For more information, see this Help article.

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How long will it take for money to be withdrawn to my bank account? toggle
Withdrawals from LINE BITMAX are made to your bank account in real time.
Note: Depending on the receiving bank, it can take two to three days for the money to appear.

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Receiving cryptocurrencies

Checking your history of received crypto assets toggle
To check your history: 
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Change the filter from All to Received.
Note: You can also adjust the Period and Display order filters.

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Minimum receivable amount toggle
You need to receive a minimum amount of Ethereum (ETH) on LINE BITMAX for the coins to appear in your wallet. If you receive less than the minimum amount, the coins will not appear in your wallet until your ETH total has reached the minimum amount.

Minimum receivable amount for Ethereum (ETH): 0.005 ETH
Note: There is no minimum receivable amount set for the other crypto assets available on LINE BITMAX.

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I accidentally sent Ripple (XRP) from an external wallet to my LINE BITMAX account with no tag toggle
When sending Ripple (XRP) to LINE BITMAX, make sure you set the address and tag correctly in the wallet you're sending the coins from.

If the address or tag is incorrect or missing, there will be no way to confirm that Ripple (XRP) was received, and there may be no way to undo the transaction. Please understand that LVC Corporation will not assume responsibility for such cases.

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Receiving crypto assets toggle
You can receive crypto assets by sharing your address with the sender.

To share your address: 
1. On the LINE BITMAX main menu, tap Transfers > Receive under the relevant crypto asset.
2. Tap Share.
3. Tap Copy, LINE, or SMS and share your address with the sender.
Note: You can also share your address by having the sender scan the QR code that appears.

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I don't see the crypto asset I sent from an external wallet to LINE BITMAX toggle
Depending on network conditions, it may take some time for crypto assets sent from an external wallet to appear in LINE BITMAX.

If the crypto asset still hasn't appeared in your LINE BITMAX wallet 24 hours after the status in the sending wallet indicates that it has been sent, please contact us using one of the methods below.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.

Your addresses for receiving Ethereum (ETH) and Ripple (XRP) changed on Wednesday, November 18, 2020, and your addresses for receiving Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC) changed on Wednesday, March 24, 2021. Please check the new addresses and make sure to use them in the future.
Note:
- For the steps to check your addresses, see here.
- Be sure not to use the old addresses to receive crypto assets.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
Note: Chat support is only available in Japanese.

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Sending cryptocurrencies

Sending crypto assets toggle
To send crypto assets to wallets at external exchanges, follow the steps below.
Note:
- There is a fixed service charge.
- Japanese yen cannot be sent on LINE BITMAX. Please use LINE Pay to make Japanese yen transactions after withdrawing it.

1. On the LINE BITMAX main menu, tap Transfers.
2. Tap Send for the crypto asset you want to transfer.
3. Enter the amount that you want to send.
4. Enter the address or scan the QR code of the wallet you want to send the crypto asset to, then tap OK.
5. Enter your LINE Pay passcode.
6. Enter the verification code on the details screen and tap OK.

Note: There are currently no features for sending/receiving LINK, but they are being prepared for release in the future.

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Sent crypto asset is not appearing toggle
Depending on network conditions, it may take some time for crypto assets sent from LINE BITMAX to appear in an external wallet. When the transfer amount can be confirmed in your wallet, the LINE BITMAX official account will send you a chat message on LINE.

If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in the wallet it was sent to.

For other LINE BITMAX-related inquiries, please use one of the methods below.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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Limits for sending and receiving crypto assets toggle
There are no limits for sending/receiving crypto assets between LINE BITMAX accounts or receiving crypto assets from external wallets.

However, please keep in mind that you can only send up to the equivalent of JPY 1,000,000 a day to external wallets.
Note: You need to verify your identity with E-KYC to send crypto assets to an external wallet.

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Can I check if the crypto asset I sent was received? toggle
Currently, there is no way to check in the LINE BITMAX app whether or not the person you sent a crypto asset to received it. If you want to make sure someone received the crypto asset you sent, please ask them directly.

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Can I cancel crypto asset transfers from LINE BITMAX? toggle
There is no way to cancel transfers of crypto assets from LINE BITMAX.

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Minimum crypto asset amount that can be sent toggle
See below for the minimum trading unit that can be sent for each type of crypto asset.

• Bitcoin (BTC): 0.0001
• Ethereum (ETH): 0.001
• Ripple (XRP): 30
• Bitcoin Cash (BCH): 0.001
• Litecoin (LTC): 0.001

For information on trading limits and fees, see here (only available in Japanese).

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Crypto asset sending fees toggle

For information on sending and other transaction fees in LINE BITMAX, see this Help article.

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Verification codes for sending crypto assets toggle
When you send crypto assets, the LINE BITMAX Notifications (LINE BITMAXお知らせ) official account will send you a message with a six-digit verification code. Entering the verification code will complete the process for sending crypto assets.

We have implemented this system as part of our efforts to strengthen security and ensure safe trading.

Verification codes can only be used once and expire after a certain period of time has passed. If you can no longer use your verification code, try sending your crypto assets again to get a new code.

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Can I send crypto assets without entering a verification code? toggle
You need a verification code to send crypto assets. Please understand that this is to prevent third parties from making unauthorized trades.

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Checking your history of sent crypto assets toggle
To check your history: 
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Change the filter from All to Sent.
Note: You can also adjust the Period and Display order filters.

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The Transaction ID status is "Success," but the crypto asset still hasn't been received toggle
Depending on network conditions, it may take some time for crypto assets sent from LINE BITMAX to appear in an external wallet.

If the crypto asset still has not appeared in the wallet you sent it to 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.

For other LINE BITMAX-related inquiries, please use one of the methods below.

Email:
Send us an email at any time via this Inquiry Form. 

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)

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I accidentally sent Ripple (XRP) without entering a tag toggle
Please note that if you send Ripple (XRP) without entering a tag, it may not show up in the wallet it was sent to.

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Checking your Transaction ID toggle
You can check your Transaction ID (for transactions with wallets other than LINE BITMAX) on the transaction details screen. This screen also shows the transaction date and time, intended recipient address, amount, transaction fee, and the amount of assets you'll have after the transaction is complete.
Note: If the transaction status is "Pending," the Transaction ID will appear after the crypto asset has been sent, so please wait a bit longer.

To view the details of a transaction:
1. From the LINE BITMAX main menu, tap Total assets > the crypto asset you want to check.
2. Tap the relevant transaction to view the details screen.
Note: You can also adjust the Period from the default 3 months if necessary.

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Buy/sell orders (Market)

About market orders toggle
Market orders let you place buy/sell orders at any time for crypto assets at their offered prices, which are updated at regular intervals.

Related Help article:

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Buying crypto assets toggle
To buy crypto assets: 
1. Tap the crypto asset you want to buy on the LINE BITMAX home screen.
2. Tap Buy at the bottom of the Trade crypto assets tab.
3. Tap Market.
4. Enter the amount you want to buy in JPY.
5. Tap Buy.
6. Confirm the details of your market order and tap OK.

Related Help article:

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Selling crypto assets toggle
To sell crypto assets: 
1. Tap the crypto asset you want to sell on the LINE BITMAX home screen.
2. Tap Sell at the bottom of the Trade crypto assets tab.
3. Tap Market.
4. Enter the amount that you want to sell.
5. Tap Sell.
6. Confirm the details of your market order and tap OK.

Related Help article:

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Transaction fees when buying/selling crypto assets toggle
There are no fees for buying and selling crypto assets. 
Note: The price will include the spread (trade cost).

For information on other transaction fees when using LINE BITMAX, see this Help article.

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Can I buy crypto assets right away after depositing money to LINE BITMAX? toggle
You can start buying crypto assets as soon as the money you deposited appears in your wallet. Depending on network conditions, it may take some time for the amount to appear.

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Checking current crypto asset rates toggle
Tap on each crypto asset on the LINE BITMAX home screen to check the current rates.
Note: The price when buying/selling crypto assets will differ due to the spread cost.

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Rate fluctuation when buying/selling crypto assets toggle
Crypto asset rates are always changing, so there may be fluctuation when buying/selling coins. Be sure to check the current price before placing an order.
Note: When you place a market order, the rate will be fixed for five seconds and the time remaining will appear at the top of the screen.

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Limits for buying/selling crypto assets toggle
Depending on the crypto asset type, there are limits to the amount you can buy/sell in a single transaction.

Up to LN 50 per transaction:
• LINK (LN)
Note: For information about the maximum LINK balance amount limit, see this Help article.

Up to JPY 10,000,000 per transaction:
• Ethereum (ETH)
• Ripple (XRP)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

Up to JPY 50,000,000 per transaction:
• Bitcoin (BTC)

For information on trading limits and fees, see here (only available in Japanese).

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Checking your history of traded crypto assets toggle
To check your crypto asset trade history: 
1. Tap the crypto asset you want to check on the LINE BITMAX home screen.
2. Tap Trade/order history.
3. Tap Trade history.

Related Help article:

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When can I buy/sell crypto assets? toggle
Crypto assets can be bought and sold on LINE BITMAX at any time, 24 hours a day.
Note: This excludes times when the service is undergoing maintenance.

For details about maintenance, see the Help articles below.

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Can I make trades using leverage? toggle
No, trades cannot be made on LINE BITMAX using leverage.

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I can't place a buy/sell order toggle
If you can't place a buy/sell order, it may be because:

• Your network connection is unstable.
• The LINE app has not been updated to the latest version.

If you're not using the latest version of LINE, update the app and then try placing a buy/sell order again with a strong network connection.

If you can't buy/sell LINK, it may be because:


If you cannot resolve the issue by checking the information above, please contact us using one of the following methods.

Email:
Send us an email at any time via this Inquiry Form.

Chat support:
Add the LINE BITMAX official account as a friend on LINE and send us your question via chat. (Available from 10 am to 6 pm JST, all year round.)

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Trading units for buying/selling crypto assets toggle
See below for the trading units for buying/selling each type of crypto asset.

• LINK (LN): 0.000001
• Bitcoin (BTC): 0.00000001
• Ethereum (ETH): 0.00000001
• Ripple (XRP): 0.000001
• Bitcoin Cash (BCH): 0.00000001
• Litecoin (LTC): 0.00000001

For information on trading limits and fees, see here (only available in Japanese).

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I was asked for a passcode when trading crypto assets toggle
In order to confirm that you are the one making a trade, you may be asked to enter your LINE Pay passcode depending on the details and amount of the trade.

If you don't know your passcode, see this Help article.

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I want to cancel a transaction toggle
Unfortunately, LINE BITMAX transactions cannot be canceled once you have placed an order.

Related Help article:

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About the charts/rates for periods before LINE BITMAX started toggle
The charts and rates displayed for the period before service began on September 17, 2019 are for your reference.

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What is an insider? toggle
An insider is someone who has or is likely to have crypto asset-related information.

Crypto asset-related information refers to anything having to do with undisclosed important information related to LINE BITMAX or regarding crypto assets handled or intended to be handled by LINE BITMAX, as well as information that could affect one's decision to purchase, sell, or trade crypto assets.

For example, the following types of people are likely to be insiders:
1) An issuer or manager of a crypto asset handled by LINE BITMAX
2) An associated company (as defined in article 8.8 of the "Regulation for Terminology, Forms and Preparation of Financial Statements") of a person described in 1)
3) A major shareholder of 1) or 2)
4) An officer of 1) or 2)
5) A person who formerly qualified as 4) within one year
6) A spouse or cohabitant of 4)
7) An employee of 1) or 2)
8) A major shareholder, officer, or employee who conducts crypto asset-related trading for business (regardless of registration or whether they are in Japan or abroad)

If you qualify as an insider, you cannot make transactions using crypto asset-related information. LINE BITMAX monitors for insider trading and other inappropriate transactions, and will alert or warn users if it is determined that any such activity has occurred. We also reserve the right to limit trading or cancel accounts at our discretion.

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Can I make margin trades? toggle
Margin trades cannot be made on LINE BITMAX.

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LINK trading restrictions toggle
Taking liquidity into consideration, restrictions are placed on the total amount of LINK that can be traded.

If the amount of LINK traded on LINE BITMAX in the last hour exceeds LN 2,000, a restriction will be placed on trading until the amount being traded falls below LN 2,000. This limit applies to buy transactions and sell transactions separately.
Note:
- Trading limits are subject to change without notice due to market conditions, liquidity, and other factors.
- Additional restrictions may be placed on trading due to crypto asset market trends and other circumstances.

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Limits for buying/selling LINK (LN) toggle
You can buy/sell up to LN 50 per transaction. However, your LINK balance and the amount that you purchase cannot exceed LN 2,000 in total.

For the crypto asset buying/selling limits, see this Help article.

Related Help articles:

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What happens if a crypto asset I buy for JPY 1 is equivalent to less than the crypto asset's trading unit? toggle
If you purchase a crypto asset that is equal to less than the crypto asset's minimum trading unit, the amount will be rounded off.

Example: If you buy Bitcoin (BTC) for JPY 1 and the price of one BTC is JPY 7, 064, 000, the purchase quantity will be calculated as JPY 1 ÷ JPY 7, 064, 000 = 0.00000014156... Since the minimum BTC trading unit is to the eighth decimal place, the quantity you hold will be rounded off to BTC 0.00000014.

For information on trading limits and fees, see here. (Only available in Japanese.)

Related Help article:

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I can't sell the crypto assets that I hold toggle
The following limits are set for buying/selling crypto assets.

Limits per transaction
For information on the limits for buying/selling crypto assets, see this Help article.

Minimum trading amount
You cannot sell your crypto assets if the amount that you hold is worth less than 1 JPY when converted to Japanese yen at the current sell price. 
Note: The buy and sell prices of crypto assets on LINE BITMAX include spread (transaction costs).

Example: If you hold BTC 0.00000014 and the sell price of one BTC is JPY 5,000,000, then the amount converted into Japanese yen after the sale is calculated as BTC 0.00000014 × JPY 5,000,000 = JPY 0.7. Since the amount of BTC you hold is worth less than JPY 1, it cannot be sold.

For information on restrictions when trading LINK (LN), see here. (Only available in Japanese.)

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Buy/sell orders (Trigger)

About trigger orders toggle
A trigger order automatically initiates an order when the conditions that you set are met.

You can set in advance the crypto asset type, your preferred buy/sell price, the amount/price of the asset, and the order period as conditions.

Related Help article:

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Process from trigger order to execution/filling toggle
After you set the conditions for a trigger order, the order will automatically execute if the price you set is reached.

Assets are not withdrawn from your asset balance when you set a trigger order. Once the price you set is reached and the order is filled, the fill price will be withdrawn from your asset balance.

If your asset balance is insufficient when a trigger order is executed, the order will not be finalized and the details of the order will be deleted.

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About order execution and the fill price toggle
"Order execution" refers to when an order is initiated because the conditions of your trigger order were met. If your asset balance is less than the trigger order price when your order conditions are met, the trigger order will be canceled and deleted.

The "fill price" is the price that is charged when a trigger order is finalized and the purchase/sale is completed.

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About trigger order periods toggle
When you place a trigger order, you can choose a period of one day, three days, seven days, 14 days, or 30 days.
Note: The period includes the day that your trigger order is accepted.

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Setting trigger orders toggle
To set a trigger order: 
1. Tap the crypto asset you want to place a trigger order for on the LINE BITMAX home screen.
2. Tap Buy or Sell at the bottom of the Trade crypto assets tab.
3. Tap Trigger.
4. Enter a trigger order price or a rate of deviation from the current price.
5. Enter a trigger order amount or price.
6. Select a trigger order period.
7. Tap Place trigger order.
8. Confirm the details of your trigger order and tap OK.
9. Enter your LINE Pay passcode.

Related Help articles:

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Checking your trigger order history toggle
To check your trigger order history: 
1. Tap the crypto asset you want to check on the LINE BITMAX home screen.
2. Tap Trade/order history.
3. Tap Order history.
Note: Trigger orders that have been executed and filled appear in Trade history.

After setting a trigger order, you cannot edit its conditions (e.g. trigger order price, amount/price, period). If you want to change the conditions of a trigger order, you need to cancel it and place a new one.

Related Help article:

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Canceling trigger orders toggle
You can cancel a set trigger order as long as it has not been executed yet.

To cancel a trigger order: 
1. Tap the crypto asset of the trigger order on the LINE BITMAX home screen.
2. Tap Trade/order history.
3. Tap Order history.
4. Tap Cancel next to the trigger order.
5. Tap Yes in the pop-up that appears.

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Maximum number of trigger orders that can be set toggle
You can set up to 10 trigger orders. This includes both buy and sell orders for all of the crypto assets available on LINE BITMAX.

For example, if you set five trigger orders for buying Bitcoin (BTC) and five trigger orders for selling LINK (LN), you will not be able to set an additional trigger order for selling Ethereum (ETH). 

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Cases where trigger orders are not finalized toggle
Your trigger order will be canceled if:
• Your asset balance is less than the trigger order amount/price when the trigger order is executed.
• Suspensions or restrictions have been placed on some of your LINE BITMAX account features.
• The trigger order period has expired.
• The trigger order isn't within the crypto asset trading limits.
Note: See here for limits on trading crypto assets, or here for limits on trading LINK (LN). (These pages are only available in Japanese.) 

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Will I be compensated for a lost opportunity if a trigger order price can't be filled due to a system error? toggle
We cannot offer compensation for any lost opportunities that arise due to system errors or other such occurrences. Please keep this in mind when placing trigger orders.

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Security

Can I profit from trading crypto assets? toggle
The values of crypto assets fluctuate daily. If you are trading crypto assets for the purpose of speculation, please understand that there is a risk of losing money due to value fluctuations.

For more information regarding the risks involved with trading crypto assets, see here (only available in Japanese).

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LINE BITMAX asset protection toggle
For information about wallet management, see here.

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Crypto Asset Lending Service

About the Crypto Asset Lending Service toggle
This service lets you earn interest by lending your crypto assets to LINE BITMAX. Interest is paid in the crypto asset that you lend.
Note: Sales tax is included in interest.

Flexible and fixed lending plans are available. For more details, see the service manuals below (only available in Japanese).

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Lendable crypto asset types toggle
You can lend the following crypto assets to LINE BITMAX.

With flexible lending:
• Bitcoin (BTC)
• Ethereum (ETH)
• Ripple (XRP)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

With fixed lending:
• LINK (LN)
• Bitcoin (BTC)
• Ethereum (ETH)
• Ripple (XRP)
• Bitcoin Cash (BCH)
• Litecoin (LTC)

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Using the Crypto Asset Lending Service toggle
To use the Crypto Asset Lending Service, you need to:
• Open a LINE BITMAX account.
• Agree to the Crypto Asset Lending Service Terms of Use.

If you apply for a fixed lending plan, you need to separately agree to the Crypto Asset Lending Service Terms of Use (Fixed Lending). For details, check the following posts on the LINE BITMAX official blog (only available in Japanese).

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Lendable crypto asset amounts toggle
You can lend crypto assets to LINE BITMAX in the following amounts.

With flexible lending:
• Bitcoin (BTC): 0.01−0.5
• Ethereum (ETH): 1−20
• Ripple (XRP): 1,000−25,000
• Bitcoin Cash (BCH): 1−20
• Litecoin (LTC): 1−50

With fixed lending:
• LINK (LN): 1−150
Note: The maximum lendable amount of LINK per plan is LN 50.
• Bitcoin (BTC): 0.01−0.1
• Ethereum (ETH): 0.1−1
• Ripple (XRP): 100−3,000
• Bitcoin Cash (BCH): 0.1−10
• Litecoin (LTC): 0.1−25

Related Help articles:

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Crypto asset lending units (flexible lending) toggle
See below for the lending unit of each crypto asset.

• Bitcoin (BTC): 0.01
• Ethereum (ETH): 1
• Ripple (XRP): 1,000
• Bitcoin Cash (BCH): 1
• Litecoin (LTC): 1

Related Help article:

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About interest rates toggle
Interest rates are used to calculate interest on crypto assets that you lend to LINE BITMAX.
Note: Sales tax is included in both interest and interest rates.

With flexible lending:
Interest rates are updated daily and vary depending on market conditions.

With fixed lending:
Interest rates are updated daily. However, the interest rate when you submitted your lending application apply throughout the lending period.

While all interest rates are displayed as annual rates, the real interest rate is calculated on a daily basis (real interest rate = interest rate/365).

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Checking interest rates toggle
You can check interest rates by going to the LINE BITMAX main menu and tapping Lending > Lending at the top of the screen. The calculated annual interest rate is displayed next to each crypto asset.

Interest rates vary for flexible and fixed lending plans. For more information, see this Help article.

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Checking your accrued interest toggle
To check your accrued interest, go to the LINE BITMAX main menu and tap Lending > Loan details.

If you want to confirm details such as your interest or history per crypto asset, follow the steps below.

1. On the LINE BITMAX main menu, tap Lending > Loan details.
2. Tap History by the crypto asset you want to check the interest for.
3. Your interest appears at the top of the screen.
Note: Check your history of earned interest by tapping Interest history.

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Canceling loan applications toggle
You can cancel a loan application during the daily application period (9:00:00 am - 8:59:59 am the following day).
Note: Return applications can be canceled before applications are accepted at 9:00:00 am.

To cancel a loan application:
1. On the LINE BITMAX main menu, tap Lending > Loan details.
2. Tap History > Cancel by the crypto asset loan application you want to cancel.
3. Check the confirmation screen that appears and tap Yes.

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Checking the amount of crypto assets you've lent toggle
To check the crypto assets you've lent, go to the LINE BITMAX main menu and tap Lending > Loan details.

If you want to confirm details such as your history for separate crypto assets, follow the steps below.

1. On the LINE BITMAX main menu, tap Lending > Loan details.
2. Tap History by the crypto asset you want to check.
3. You can see the amount of crypto assets you're lending under Amount lent.
Note: Check your history by tapping Loan history.

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Canceling loans toggle
With flexible lending:
You can cancel a loan by choosing a crypto asset that you're lending and applying for the amount you want to have returned. 

The application period for returns is until 8:59:59 am each day. Applications are accepted at 9:00:00 am, and lending is stopped at 11:59:59 am.

To cancel a loan:
1. On the LINE BITMAX main menu, tap Lending > Loan details > History.
2. Tap Returns.
3. Enter the amount you want to have returned and tap Apply.
4. Check the return amount on the confirmation screen that appears and tap OK.

With fixed lending:
You cannot cancel a loan during the lending period. Your loan will end after the lending period has ended.

Related Help articles:

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