[CLOSED] LINE MUSIC THAI Help Center

Changes to Service

LINE MUSIC will be integrated with LINE TV app starting October 1, 2016 and ticket purchases will be available until August 31, 2016.

Tickets that have been purchased before August 31, 2016 will be redeemable until October 1, 2016.

We advise all subscription plan users to cancel their auto-renewal subscriptions in advance.

For any remaining active subscriptions, LINE MUSIC will automatically disable all subscriptions on the August 31, 2016.

Users with any paid tickets that have not been used or have only been used partially are eligible for a refund.

For information on how to cancel your subscription or request a refund, please refer to the information below.

Thank you for your support and we hope you will join us over on LINE TV! http://tv.line.me

Cancelling Subscriptions

Google Play (Android)

1. Go to https://play.google.com/store/account

2. Find the subscription you want to cancel.

3. Click Cancel Subscription.

For more info go to https://support.google.com/googleplay/answer/7018481?hl=en

App Store (iPhone)

1. On the Home screen, tap Settings.

2. Tap iTunes & App Store.

3. Tap your Apple ID at the top of the screen.

4. Tap View Apple ID. (You might need to sign in.)

5. Under Subscriptions, tap Manage.

6. Tap the subscription that you want to manage.

7. Turn off Automatic Renewal to cancel the subscription.

For more info go to https://support.apple.com/en-us/HT202039

LINE Store

1. Go to https://store.line.me/mypage/SUBSCRIPTION/en

2. Click the Cancel button next to the subscription you want to cancel

Refunds

For Google Play Purchases (Android)

- Please contact us at https://contact.line.me and request a refund for your purchase

For more information on Google's Refund Policy, please go to https://support.google.com/googleplay/answer/2479637?hl=en

For App Store Purchases (iPhone)

- Please contact Apple to request a refund at https://reportaproblem.apple.com/

For more information on Apple's Refund Process, please go to https://support.apple.com/HT204084

For any other issues in relation to the service change or refunds, please contact us at https://contact.line.me

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

About LINE MUSIC

LINE MUSIC is a music streaming service that also allows you to share music in chats with LINE friends.

As a streaming service, you can listen to music in the app without saving it on your device, so you can enjoy unlimited music without worrying about storage space.

Enjoy listening to music on the app or PC browser version of LINE MUSIC.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can enjoy LINE MUSIC on the app and PC browsers. The following platforms are supported.

App

- iOS 6.0 or later

- Android 4.0 or later

Browsers

- The latest version of Internet Explorer

- The latest version of Chrome

- The latest version of FireFox

Operating Systems

- Windows XP Service Pack 3 or later

- Mac OS X 10.7 or later

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

To get the most out of LINE MUSIC's content, you must purchase a ticket or subscription. You can also listen to 30 second demos for free.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Yes, it does. We recommend using a flat-rate data plan. To check how much data you are using, please contact your mobile service provider.

You can also use LINE MUSIC when your network connection is turned off. For more details, please see this article.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE MUSIC can only be used on one device per account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Sorry, LINE MUSIC cannot be used in other countries.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Songs that many of your LINE friends have listened to are displayed in your Friends’ Picks. You will not see any information about who listened to those songs.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you are not using the latest version of Adobe Flash Player, it may cause some issues running LINE MUSIC.

Update Adobe Flash Player to the latest version from the URL below.

Adobe Flash Player

https://get.adobe.com/flashplayer/

If the issue is not resolved after trying the above, please contact us again via the Problem Report Form.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Accounts

You can log in to LINE MUSIC using your LINE account.

Select the Login button on the lower left of the menu bar to log in with LINE.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The Settings which was previously included in the menu can now be found in My Account.

After logging in, click on your name at the top right of the screen to open My Account.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The profile photo on the My Music page is your LINE profile photo. To change it, please change your profile photo on LINE.

Please note that it may take a while for your My Music profile photo to change after changing your LINE profile photo.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Yes. You can use the Friend’s Choice and My Music features when you log in with LINE.

If you do not log in, the options for Friend’s Choice and My Music will not appear.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

After logging in, by clicking your name you can access My Account and check your account details and the ticket currently in use.

We will be releasing a profile editing feature soon.

Additionally, if you click the notifications mark next to your name, you will see updates about artists you are following, as well as playlist updates. Be sure to check here for the latest!

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Playback

The player can be found at the bottom of the browser window.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Select the Now Playing icon on the right side of the player to see the playlist options. You can check the lyrics by clicking the Lyrics button in the options for each playlist.

Please note that lyrics may not be available for some tracks.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Yes, you can. However, please note that some special symbols may not be usable.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You cannot play music without a network connection.

Only online streaming is available for LINE MUSIC on your web browser.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Songs you recently listened to will appear on the bottom of the Artists, Playlists and Albums pages.

You can check the list of up to 100 songs you recently listened to by clicking on the View All button. You can also delete your history on this page as well.

The list of songs you recently listened to will not appear if you have not logged in.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Tickets and Subscriptions

30 Day Tickets allow you to listen to unlimited music for 30 days from the moment you tap Use Now.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

The newly purchased ticket will come into effect automatically after the validity of the ticket currently in use expires.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you purchase a ticket but do not select Use Now, its validity will not start counting down. Subscriptions, on the other hand, come into effect immediately after purchase even if you do not select Use Now.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

When you purchase a Premium Plan on LINE STORE, please select the Subscription Plan option. This renews the ticket every 30 days, so you can enjoy LINE MUSIC without the hassle of having to purchase tickets regularly.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Automatic subscription plans are renewed every 30 days after the date of purchase. Once purchased, you can enjoy LINE MUSIC without having to purchase a ticket until you cancel the subscription.

Subscription plans are available on LINE STORE.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Go to My Page on LINE STORE and click the Payment Plan tab. Click on the Cancel button to the right of your LINE MUSIC 30 day ticket to cancel your subscription. You can continue using the subscription for the days that you have already paid for.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can check by clicking Buy Ticket from the profile settings in My Music.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

As long as you are logged in with a LINE account, you can enjoy all the features of LINE MUSIC. However, playback is limited to 30 seconds per track.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

No, your playlists and other account info will not be deleted after your ticket expires; however, cached data will be deleted.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can buy tickets from LINE STORE.

See the steps below to transfer to LINE STORE.

1. After logging in to LINE MUSIC, go to the My Music page. You can only access this page after logging in.

2. Select Buy Ticket from the Profile screen.

3. When you select Buy Ticket, you will be transferred to the LINE STORE page.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

A Premium Plan allows you to listen to unlimited music for a 30 day period.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

A Basic Plan allows you to enjoy up to 20 hours of music for a 30 day period.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Coupons are free tickets from promotional offers held by LINE MUSIC, or other companies.

If you clear conditions, you will be issued a coupon.

There will be certain goals or conditions to satisfy, such as joining a relevant promotion or event and purchasing a specific item.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

In order to redeem a ticket, you need to verify the coupon. The steps to verify a coupon differ depending on your device.

Android

1. After logging in to LINE MUSIC, tap the menu icon on the top left > Shop.

2. Select the relevant coupon.

3. Enter the coupon code to redeem the ticket.

iOS

1. Tap the URL on the coupon that was issued to you.

2. Log in to LINE MUSIC.

3. Enter the coupon code to redeem the ticket.

1. Log in to the PC version of LINE MUSIC.

2. Click Coupon Ticket on the top right of the screen and select the relevant coupon.

3. Enter the coupon code to redeem the ticket.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Sharing on LINE

There are two ways to share tracks on LINE.

1. Share from the player

At the bottom of the browser, select Now Playing on the right side of the player.

Click the Share button on the song you want to share.

2. Share from the Song list

Select the Share button on the right side of the song list (albums, playlists, etc.) to share a song.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Yes, you can!

Click the Share button at the top of the Albums or Playlists page to share.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

You can play a song you shared from the smartphone version of LINE.

However, if you select a song that was shared with you on the PC version of LINE, you will be transferred to the browser version of LINE MUSIC.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Yes, you can share tracks, as long as you are logged in with your LINE account.

You can tap the triangle play button on the right side of the shared box to play the track, as long as you have shared just one track. For shared albums and playlists, the play button will not be displayed and tapping on the box will take you to the LINE MUSIC app list page.

If the track(s) has been shared to an Android user, they will need to have LINE MUSIC installed.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

No, there is no limit.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Be a DJ

You can share playlists you created with other users. Other users can favorite your shared playlists as well as add it to their My Playlist.

Create your own playlist and show it off with Be a DJ!

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

It is displayed on the main page. When you select View All, you will be transferred to the Be a DJ page where you can view them by most recent or order of popularity.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

There are two ways to upload My Playlist to Be a DJ.

Upload My Playlist to Be a DJ:

1. Tap the upload icon on the top right of Be a DJ.

2. Select the playlist you want to share from the list of unshared playlists.

3. Check that the playlist has been newly uploaded.

Change your playlist privacy settings from My Music:

1. Select the Playlist Setting button in the middle of My Playlist page.

2. Change the privacy settings to Public on the playlist edit pop-up.

3. Playlists that are changed to Public will be automatically uploaded to Be a DJ.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you set a public playlist back to private, it will not appear in Be a DJ. The number of favorites you received will reset to 0.

Please be aware that once it is reset, the number of favorites cannot be recovered, even by making the playlist public again.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

If you set a playlist to private, the number of favorites for the playlists will rest.

Once it has been reset, the number of favorites cannot be recovered, even by making the playlist public again.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

In LINE MUSIC, if incompatible characters are used in a playlist when they are shared to Be a DJ, those characters will automatically change to symbols. This only applies to playlists that are shared.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE MUSIC restricts and manages advertising content as well as posts which are not appropriate to the service. These posts will automatically be taken off Be a DJ and the privacy settings will also be restricted.

Once it is restricted, you will not be able to make it public again, even if you edit the playlist.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

Other

Please contact us via the Problem Report Form.

For inquiries related to tickets, please provide us with the following information. If you do not answer the following completely, it may take us longer to assist you.

1. What is your registered information on LINE?

Phone number:

Email address:

2. What is the name of the ticket(s) you purchased?

3. How many tickets did you purchase?

4. When did you purchase the ticket(s)?

5. Please send us a screenshot of the confirmation email or purchase history for the relevant ticket(s).

6. What was your order number and method of payment?

For steps on how to check your order number and payment method for each service used, please refer to the following.

App Store

Please provide us with your iTunes Store order number.

Google Play

Please provide us with the order number that was included in the payment confirmation email sent by Google Play, or the Transaction ID that can be found in the transaction details from Google Wallet.

Google Wallet

https://wallet.google.com/

If you have forgotten your login information for Google Wallet, please contact Google directly for assistance.

LINE STORE

From Purchase History on LINE STORE, please check the relevant item and tell us which payment method you used.

E.g. Purchased with LINE Credit

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

Sorry about that. What went wrong?

Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE

Help center

Search Help articles

Changes to Service

About LINE MUSIC

Accounts

Playback

Tickets and Subscriptions

Sharing on LINE

Be a DJ

Other

Changes to Service

Changes to Service and Refunds

About LINE MUSIC

What kind of service is LINE MUSIC?

Which browsers and operating systems support LINE MUSIC?

Does LINE MUSIC cost money?

Does LINE MUSIC use data?

Can I use LINE MUSIC on more than one device?

Can I use LINE MUSIC internationally?

What are Friends' Picks?

Adobe Flash Player is not working properly.

Accounts

How do I log in using LINE?

Where is the Settings menu?

Can I change the profile photo on the My Music page?

Do I have to log in to use Friend’s Choice and My Music?

What is my name, profile photo, and bell mark for which appears after logging in?

Playback

Where can I find the player?

How can I view song lyrics?

Can I use the same name for multiple playlists?

Can I still play music without a network connection?

Where can I check the music I recently listened to?

Tickets and Subscriptions

What are 30 Day Tickets?

What happens to the validity of my tickets if I buy another ticket when already using one?

What happens if I purchase a ticket but don't use it?

Can I make the ticket automatically renewable?

What are automatic subscription plans?

How do I cancel a subscription?

Where can I check the days remaining and the next renewal date?

Can I use LINE MUSIC without purchasing a ticket or subscription?

Will all my playlists be deleted after my ticket expires?

Can I buy tickets from the browser version of LINE MUSIC?

What is a Premium Plan?

What is a Basic Plan?

What are coupons?

How can I redeem a coupon to get a ticket?

Sharing on LINE

How do I share tracks on LINE?

Can I share albums and playlists too?

Can I play music in LINE chats?

Can I share tracks without purchasing a ticket?

Is there a limit to the number of tracks I can share?

Be a DJ

What is Be a DJ?

Where can I see everyone's playlist?

I want to share My Playlist in Be a DJ.

What happens if I change a public playlist back to private?

The number of favorites in My Playlist changed to 0.

The title and description in Be a DJ has changed to strange characters.

My playlist was automatically changed to private, and I can't change the settings.

Other

What should I do if I'm experiencing problems?