Help center

Where can I find the player?

Can I maximize the player?

How can I change a song playing on the mini player?

Displaying the options menu for the full player

Can I use the same name for multiple playlists?

Deleting playlists

Deleting/organizing songs in a playlist you created

Songs won't play

What's Local Music?

What's the difference between Local and Downloads?

I can't use Local Music

Do I need to register my device?

Song playback randomly cuts in and out

Seeing what songs will play next in your queue

About the OCR feature

About karaoke mode

Using karaoke mode

Karaoke settings

I don't see my Top 50 list/My played songs aren't being counted

If you don't see your Top 50 list or the songs that you've played aren't being counted, it may be due to one of the following reasons.

• You've played less than 20 songs in the last three months.

Note: You need to listen to at least 20 different songs for them to be counted (not the same song 20 times).

• You've only played songs that are eligible for promotions.

Note: The Top 50 list will not appear if you've played less than 20 songs in the last three months.

• You didn't play songs for a long enough time.

Note: Make sure you are playing songs all the way to the end.

• You were playing songs offline.

Note: If the Top 50 list doesn't update when you play songs, try connecting to the internet.

• The Charts page hasn't been updated yet.

Note:

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

The number of times you play a song is counted by our system, even if you don't see the number updated on your Top 50 list. For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

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Checking how many times you've played a song

You can check the number of times you've played a song from your Top 50 list in the Charts tab.

Note:

- Songs that are played offline or on repeat are still added to your number of plays.

- The Charts page is updated once daily at an undetermined time. Your played songs will be added sometime during the following day.

- The Top 50 list will not appear if you haven't played at least 20 songs in the last three months.

- If you've only used LINE MUSIC for a short period of time, it may take a while for songs to be added to your Top 50 list, even if you've already played 20 or more songs.

We do not provide details regarding the conditions for counting played songs in your Top 50 list. Please understand that we cannot respond to inquiries regarding song play counts, even if you contact us.

For details about the conditions to participate in a promotion that asks you to play a song a certain number of times, please see the promotion's information page.

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Using the Scoring feature

Checking the song lyrics screen

Playing songs continuously

Downloads

You can save your favorite songs, albums, and playlists to play them offline without using data.

When you save a song, it will appear in Downloads. You can play these saved songs without worrying about your data usage.

Note:

- We recommend saving songs while using a Wi-Fi connection.

- You can only play regular downloaded songs offline if you have a ticket.

- The sale of Purchase Only songs ended on April 4, 2022.

You will not be able to save songs if your device doesn't have enough free space. To see how much space is being used by your songs in Downloads, follow the steps below.

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Check the amount under Device Storage Usage.

You can set the amount of song data that can be saved to your device beforehand. To do so:

1. Tap Library > Settings > Playback settings > Song quality and download.

2. Turn Storage Space ON and set an amount.

Note: If the amount of song data saved to your device exceeds the limit you set, please change the limit.

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Saving songs to Downloads to play offline

Songs I downloaded disappeared/cannot be played

Setting a song to play next

Managing your queue

Displaying synced lyrics

Changing the queue your songs are played in

When you tap a song in an album or playlist, it's added to a queue.

To change the queue your songs are added to:

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to a queue) or Play only the selected song (to have only selected songs added to My songs).

Note: Even if you select Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to a queue and not to My songs.

If you're using an older version of LINE MUSIC, refer to the following steps.

To change the queue your songs are added to (on versions of LINE MUSIC earlier than 6.6.0):

1. Tap Library > Settings.

2. Tap Playback settings > Queue Setting.

3. Under When a song is selected/How to play when a song is tapped, choose Play the entire queue (to have entire albums or playlists added to the Playlist queue) or Play only the selected song (to have single songs added to the Songs queue).

Note: Even if your queue is set to Play only the selected song, tapping PLAY or SHUFFLE on an album or playlist screen will add all of its songs to the Playlist queue.

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Music

Where can I find the player?

Can I maximize the player?

How can I change a song playing on the mini player?

Displaying the options menu for the full player

Can I use the same name for multiple playlists?

Deleting playlists

Deleting/organizing songs in a playlist you created

Songs won't play

What's Local Music?

What's the difference between Local and Downloads?

I can't use Local Music

Do I need to register my device?

Song playback randomly cuts in and out

Seeing what songs will play next in your queue

About the OCR feature

About karaoke mode

Using karaoke mode

Karaoke settings

I don't see my Top 50 list/My played songs aren't being counted

Checking how many times you've played a song

Using the Scoring feature

Checking the song lyrics screen

Playing songs continuously

Downloads

Saving songs to Downloads to play offline

Songs I downloaded disappeared/cannot be played

Setting a song to play next

Managing your queue

Displaying synced lyrics

Changing the queue your songs are played in

Songs I've listened to aren't showing up under Recently played

Viewing translated song lyrics

About Loudness Normalization