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Do I have to agree to the Revisions to the LINE Corporation Privacy Policy? toggle
The LINE Privacy Policy has been revised in accordance with the amended Japanese Act on the Protection of Personal Information, which is scheduled to go into effect in April 2022.

To continue using LINE in the future, you will need to agree to the Revisions to the LINE Corporation Privacy Policy.

A notice about these revisions will be displayed in the LINE app. Even if you choose not to agree, this notice will appear again after a certain amount of time. If you don't agree to the revised Privacy Policy, you'll see this notice every time you start LINE from March 28.

For details about what revisions were made, please see this page.

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About LINE VOOM privacy settings toggle
With LINE VOOM (formerly Timeline), you select the people you want to follow from your LINE friend list. (You are asked to do this initially from the From friends to followers pop-up.) After you select who to follow, your LINE VOOM Following list and LINE friend list are managed separately.

The posts that you see on LINE VOOM are from the people you're following on LINE VOOM, not the users in your LINE friend list. In the same way, your posts will be visible to people who have followed you (your Followers).

After you initially set up your Following list, a list called "LINE friends" is created automatically under Privacy settings > Custom lists, but this list is managed separately from your actual LINE friend list. See this Help article for details.

For more information about how to configure LINE VOOM privacy settings and their specifications, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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"This message can't be decrypted" appears and I can't see sent/received chat messages toggle
If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages.

- "This message can't be decrypted"
- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."
- "Unable to display message as it couldn't be decrypted."

If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need.

The messages above appear when:
• You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chat messages.
Note: To view old chat messages on a new device, you need to back them up in advance and restore them.
⋅You transfer your account to a device with a different OS (e.g. iOS to Android).
Note: If you transfer your account to a device with a different OS, you cannot transfer your past chat messages.
⋅You receive chat messages while transferring your account.
Note: Any chat messages you receive while transferring your account cannot be transferred to your new device.

Related Help article:

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Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. Go to the Home tab > Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code or tap the URL in the email that was sent to you > OK.

Tap here to open the Account screen from your smartphone.

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Are Points included in the My Coins balance? toggle
The My Coins balance that appears on the sticker/theme/emoji purchase screen includes your purchased Coins and any Coins that you can get by exchanging your Points.

Points are exchanged for Coins at a rate of one Coin for every two Points.
Note: The exchange rate may differ depending on the country you're using LINE in. See this Help article for details.

For the steps to purchase stickers, themes, and emoji with Points, see this Help article.

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Creating a new account toggle
You need a device that can receive text messages or phone calls to create a new LINE account.

To create a new account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.
3. Enter the verification code you received via text message.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
4. Tap No, create a new account.
5. Enter a name, set a profile photo, and tap the arrow.
6. Create a password and tap the arrow.
7. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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Data that can be transferred toggle
See below for details about what data is carried over when you transfer your LINE account to a new device.

Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.

Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• LINE Pay and LINE Point balances
• Chat history
Note: You can only transfer your chat history if you use an easy transfer QR code.

If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

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Phone numbers that cannot be verified toggle
You can only verify a phone number that can receive text messages or phone calls.

Landline phone numbers, numbers that start with 050, and virtual phone numbers cannot be used for verification, so be sure to use a phone number offered by a mobile service provider.
Note: If you verify a phone number that is already registered to another LINE account, the old account will be deleted.

For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.

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I'm not receiving the verification code text message toggle
If you don't receive the verification code via text message, first check to make sure your phone number can be used for verification.

If your phone number can be verified but you're still not receiving the verification code text message, try selecting Resend code or Call me instead.
Note: For more information about the Call me instead option, see this Help article.

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About the Members join automatically setting toggle
The Members join automatically setting lets you choose whether the friends you invite to a group are added automatically, or asked if they would like to join first.

If Members join automatically is turned on:
The friends you invite will automatically be added to the group.

If Members join automatically is turned off:
The friends you invite will receive an invitation message, from which they can choose to Join or Decline.
Note:
- If someone declines, they will continue to appear as a pending member, and the person who created the group will not be notified. 
- If you create a group with this setting turned off, you will not be able to turn it on afterwards.
- For more information on how friends that decline a group invitation appear to other group members, see this Help article.

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