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FAQs

Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
3. Enter your new password twice, then tap Change password.
Note: If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your password.

Tap here to open the Account screen from your smartphone.

You can also watch this video to learn how to configure your settings.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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How Points are exchanged for Coins toggle
When you purchase an item, your Points are automatically exchanged for Coins at a rate of 1 Coin per 2 Points.
Note: Your Points will not be exchanged if you've already purchased enough Coins to buy an item.

The Point exchange rate may differ depending on the country you're using LINE in. You can view the various rates here.

The Coins you've purchased and the amount of Coins that can be exchanged from your current Point balance will appear in your Coin balance. If you want to check your Coin balance, see here.

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I'm not receiving the verification code text message toggle
If you don't receive the verification code via text message, try resending it or selecting Call me instead to verify your account.

For details about the Call me instead option, see this Help article.

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Content saved in Keep (excluding content in your Keep Memo chat)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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The app doesn't start or crashes toggle
If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.
Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.
Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.
Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:
Go to your device’s Settings > General > Software Update.

• Check if you are using any web limiting or filtering services.
If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.
Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.
Your device may not function properly if there is not enough storage space left on it.

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Manually syncing the chat list/history on your device with the information on LINE's servers toggle
Your device automatically syncs with LINE's servers when it can connect to a network. This keeps your account up to date.

However, if your device cannot successfully sync for some reason and its information differs from the information on LINE's servers, you can sync the information manually.

If any of the following issues occur and you are unable to fix them by updating LINE to the latest version or restarting the app, please try syncing your device information manually.

• Your chat list information is incorrect (e.g. a chat no longer appears even though you did not delete it)
- Affected information: Chat list

• Your chat history differs from what other users see (e.g. the content of your chat is different from your friend's chat)
- Affected information: Chat history

Note:
- You can select up to ten chats in your chat list each time you manually sync your chat history.
- Chat messages can no longer be synced manually after a certain period of time has passed. (We are unable to provide details about the exact length of time.)

To access the syncing screen, tap one of the links below from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in succession.


Important: Be sure to back up your chat history before manually syncing it. If your chat history is encrypted and you don't back it up before doing a manual sync, you will no longer be able to see your chat messages. 

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Checking your registered email address toggle
To check your registered email address:
1. Go to the Home tab > Settings > Account.
2. Tap Email address.
3. Your email address will appear below Change your email.
Note: Tap here to open the Account screen from your smartphone. 

For the steps to register your email address, see this Help article.

For the steps to change your email address, see this Help article.

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Turning notification messages on and off toggle
To change your settings for receiving notification messages: 
1. Tap the Home tab > Settings.
2. Tap Privacy.
3. Tap Provide usage data.
4. Tap Notification messages.
5. Turn Allow third-party notifications ON or OFF.

Turning Allow third-party notifications OFF will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

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