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About Points

What kind of service is LINE POINTS? toggle

LINE POINTS lets you earn and use Points when you make payments for various LINE services. You can also get Points for payments at physical and online retail stores.

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Checking the Points you've earned toggle
To check the Points you've earned, open LINE and tap the Home tab > See all next to Services > LINE POINTS > History.

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What is the LINE POINTS Notice account? toggle
The LINE POINTS Notice account is an official account which will notify you when you earn and use Points. This makes it easier to keep track of Points you've earned and items you've exchanged that are going to be issued at a later date.

The LINE POINTS Notice official account cannot be blocked or deleted.
Note:
- Notifications can be turned off.
- You may not receive notifications in some cases.

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Personalized ads toggle
If you live in Japan
Some of the ads run by LINE and/or third party advertisers use the internal identifier assigned to your LINE account when swapping out ads.

You can disable these ads by changing the ad tracking preferences in your device settings or your LINE account settings.

If you live outside of Japan
The ads run by LINE and/or our partner companies as well as third party advertisers may include those that use your device's advertising identifier and the internal identifier assigned to your LINE account when swapping out ads.

You can disable these ads by changing the ad tracking preferences in your device settings or your LINE account settings.

Changing your device settings
Check the following guides to disable ad tracking on your OS.

Note: If you are using an iOS version earlier than 14.5, contact your mobile phone retailer or Apple directly for assistance with disabling ad settings.

Changing your LINE account settings
To stop receiving ads on LINE across all your devices that share the same LINE account, follow the steps below.

1. Tap the Home tab > Settings > Privacy.
2. Tap Ad settings, then turn Use my LINE identifier to personalize ads OFF.
Note:
- Depending on which version of LINE you're using, this setting may not be available. Please update to the latest version to access this setting.
- If you're unable to access the Use my LINE internal identifier to personalize ads setting, you can disable all ad tracking associated with your usage of LINE services by disabling ad tracking in your device settings.

Important:
- It may take some time for these changes to take effect after opting out of interest based ads.
- Changes to these settings won't affect ad personalization based on your interests, demographics, or visit history.

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What will happen to my Points if I change to a new device? toggle
You can continue using your Points balance by transferring your LINE account.

To transfer your account, see the Help article below for your OS.

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Do Points expire? toggle
Points are valid for 180 days from the last day you received Points.

However, limited-time Points for promotions have set expiration dates and don't change based on when you last earned Points.

Please be aware that you will lose any limited-time Points you have once their expiration date has passed.
Note: Expired Points are deleted and cannot be restored.

To check when your Points will expire: 
1. From the LINE main menu, tap the Wallet or More tab > LINE POINTS.
Note: Depending on the country where you registered your account, the location of the LINE POINTS icon may differ.
2. Tap the menu icon at the top of the screen > LINE POINTS History.
3. Check the "Valid till" date that appears under your Point balance.

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About the expiration notice for Points toggle
When you have Points that are going to expire soon, you'll receive a chat message from an official account telling you the expiration date.

The "Expiration Date" and "Expiring Points" in the message include the latest information at the time you are notified. To see the most up-to-date information, please check the LINE POINTS History page.

For more details about the expiration dates of Points, see this Help article.

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